4/28/25, 7:49 AM Near Field Sensing Module (NFSM) Wired Updates
- w SERVICE ACTION Global Service Action
GTN 1 Number: N815v3
7.
Changes are highlighted in blue
Subject: Publication No.: N815v3
Near Field Sensing Module (NFSM) Wired Updates Model: Defender (LE)
Model Year: 2020 - 2023
Model: Range Rover Velar (LY)
Model Year: 2021 - 2023
Model: Discovery Sport (LC)
Model Year: 2021 - 2023
Model: New Range Rover Evoque (LZ)
Model Year: 2021 - 2023
Model: Discovery (LR)
Model Year: 2021 - 2023
Model: Range Rover (LK)
Model Year: 2022 - 2023
Model: Range Rover Sport (L1)
Model Year: 2023
Date of Issue: 28 April 2024
Expiry Date: 31 December 2025
All National Sales Companies (NSCs), importers, retailers and authorized repairers
For the The approved JLR retailer/authorized repairer.
Attention of:
Important: | NOTE: The information in this campaign is intended for use by professional technicians. If you are not a JLR
retailer/authorized repairer, do not assume that a condition described affects a specific vehicle. Contact an authorized
JLR retailer/authorized repairer to determine if this campaign applies to a specific vehicle.
This campaign has been issued to provide the relevant repair instructions, parts and warranty information, This
campaign is valid for two years only. Repairs must be completed prior to the expiry date at the top of this campaign
This campaign has been re-issued to update the model year for Range Rover Velar
FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE
A potential concern has been identified on specific vehicles within the above vehicle range
Acertain number of 2020 to 2023 model year Range Rover, Discovery and Defender vehicles are installed with Near Field Sensing
Module (NFSM) that do not support Software Over The Air (SOTA). This will mean that the NFSM will not be able to complete SOTA
update when software enhancements are released, the NFSM will always need a wired software update to receive the latest
software. This particular software update will provide the customer with improvements to their 3D camera, parking features, tow
assist system and wade sensing, It will also enable the vehicle to receive SOTA updates for other modules, providing the latest
features, software stability and enhancements
ACTION TO BE TAKEN
At the next opportunity, you are requested to repair the vehicle.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty
Portal will be updated to reflect only those vehicles affected
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4/28/25, 7:49 AM Near Field Sensing Module (NFSM) Wired Updates
An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be
reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage
Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are
any other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs
to be completed in one visit.
Yours faithfully
Steve Oldham
Global Customer Care Quality Director
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4/28/25, 7:50 AM SERVICE INSTRUCTION
SROs
[Description | SRO [Tim
Near Field Sensing Module (NFSM) Update ECU | 85.86.56
NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only.
Always refer to TOPIx to obtain the latest repair time
Warranty Information
Warranty claims must be submitted quoting program code N815 with the relevant option code from the table below. As option codes are used there is no
requirement for you to enter SROs or parts, these are included for information only.
Program Code[Option] Description | SRO [Time
N815 NESM Update ECU | 85.86.56
N15 NNESM Update ECU | 85.86.56 | 0.5
Drive in/drive out | 02.02.02 | 0.2
NOTE:
The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this
action alone to be undertaken
Warranty claims must be submitted in accordance with the current JLR Global Warranty Manual, and its amendments, unless stated otherwise in this
bulletin.
Customer Reimbursement and Related Damage Process
NOTE:
If there is a requirement to claim for related/consequential damage or customer reimbursement, refer to the related instruction that can be found
in TOPIx (in the Search box, search for 'Related Damage Claim’ and open the related bulletin link).
NOTE:
Modules already at the latest software level will not be available for update. If the module update below cannot be completed due to already
being at the latest software level, email [email protected] with the Vehicle Identification Number (VIN) and campaign reference, for
the campaign to be closed
1. Connect the JLR approved diagnostic equipment and the JLR approved
battery support unit.
2.
NOTE:
Only complete this step if the vehicle is in transit mode
Select the link to disable transit mode.
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4/28/25, 7:50 AM SERVICE INSTRUCTION
3.
NOTE:
Only complete this step if the vehicle is in transit mode
Select the link to disable transit mode.
4, Update the NESM -
5.
NOTE:
If required
Select the link to enable transit mode.
6.
NOTE:
Ifrequired
Select the link to enable transit mode.
7. Follow all on-screen instructions to complete the task.
8. Disconnect the JLR approved diagnostic equipment and the JLR approved
battery support unit.
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4/28/25, 7:50 AM N815v3 - Near Field Sensing Module (NFSM) Wired Updates | TOPIx
SAMPLE CUSTOMER LETTER - FOR INFORMATION ONLY
Name
Address line 1
Address line 2
Address line 3
Post Code
Vehicle Identification Number (VIN):
Registration Number:
Program Number: N815
Date: month/year
An important message for owners of 2020 to 2023 model year Defender, Range Rover Velar, Discovery
Sport, Range Rover Evoque, Discovery, Range Rover and Range Rover Sport vehicles
Dear
We are providing a Customer Satisfaction Program free of charge to owners of certain 2020 to 2023 model year Defender, Range Rover
Velar, Discovery Sport, Range Rover Evoque, Discovery, Range Rover and Range Rover Sport vehicles.
Why are we contacting you?
Acertain number of 2020 to 2023 model year Defender, Range Rover Velar, Discovery Sport, Range Rover Evoque, Discovery, Range
Rover and Range Rover Sport vehicles are installed with Near Field Sensing Module (NFSM) that do not support Software Over The Air
(SOTA). This will mean that the NESM will not be able to complete SOTA update when software enhancements are released, the NFSM
will always need a wired software update to receive the latest software. This particular software update will provide the customer with
improvements to their 3D camera, parking features, tow assist system and wade sensing. It will also enable the vehicle to receive SOTA
updates for other modules, providing the latest features, software stability and enhancements
What will your JLR retailer/authorized repairer do?
We will update the NESM software on your vehicle. This will be done free of charge under the terms of this program.
How long will it take?
We will complete the work as quickly and efficiently as possible to minimize inconvenience to you. Your retailer or authorized repairer will
advise how long they will need your vehicle when you make the booking
What we are asking you to do
Call your preferred JLR retailer/authorized repairer without delay. Quote your Vehicle Identification Number (VIN) (located at the
beginning of this letter) and vehicle registration number, ask for a repair date for N815. If you do not have a retailer/authorized repairer,
access www.landrover.com for contact details
Ifyou have trouble getting your vehicle repaired promptly and free of charge, contact the retailer/authorized repairer Service Manager for
assistance.
Thank you for attending to this important matter.
Yours sincerely
Head of Business
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