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Technical Service Bulletin
74 Damage assessment guidelines for textile seat covers
United States 444 Volkswagen of America, Inc. (6444)
[Status | Released for publishing
Release date Apr 14, 2025
New customer code
Object of complaint Complaint type [Position]
body attachments and installations -> seats, seat bench, arm rests, 1st appearance, surface -> frayed
row -> seat surface cover, 1st row PP , y
body attachments and installations -> seats, seat bench, arm rests, 1st |appearance, surface ->
row -> seat surface cover, 1st row weaving flaw
body attachments and installations -> seats, seat bench, arm rests, 1st |appearance, surface -> leather
row -> seat surface cover, 1st row grain flawed
body attachments and installations -> seats, seat bench, arm rests, 1st /appearance, surface -> leather
row -> backrest cover, 1st row grain flawed
body attachments and installations -> seats, seat bench, arm rests, 1st |appearance, surface ->
row -> backrest cover, 1st row weaving flaw
body attachments and installations -> seats, seat bench, arm rests, 1st connections -> stitching defect
row -> backrest cover, 1st row g
body attachments and installations -> seats, seat bench, arm rests, 2nd |appearance, surface ->
row -> seat surface cover, 2nd row weaving flaw
body attachments and installations -> seats, seat bench, arm rests, 2nd
appearance, surface -> wavy
row -> backrest cover, 2nd row
body attachments and installations -> seats, seat bench, arm rests, 3rd | \oanections -> stitching defect
row -> seat surface cover, 3rd row
body attachments and installations -> seats, seat bench, arm rests, 1st |component, automotive fluids ->
row -> backrest cover, 1st row damaged
body attachments and installations -> seats, seat bench, arm rests, 1st . seas
connections -> stitching defect
row -> seat surface cover, 1st row
body attachments and installations -> seats, seat bench, arm rests, 1st |component, automotive fluids ->
row -> seat surface cover, 1st row damaged
Vehicle data
All Audi models with textile seat covers
Sales types
asa fC

la [zooofa PP
ja faoofa PR
ja faonfa Po
la faofa PR
je faosfa [|
ler fora PR
ee foisfa PR
Ja faowefa PR
ja faovfa PR
la faowfa PR
ja faofa PR
la fzoofa PR
ja fzoifa ff
lr faozfa PR
SE)
lr fovea PR
la faosfa PP
le faooafa [|
le fzooofa PP
je _jaorofa PR
je faonfa Po
jajaja fT
je fosfa PR
je fofa PR
jes _faosfa PR
les _jaoefa PR
le _fzovfa PR
le _faowfa PR
je jaofa PR
je _jzoofa [|
je fovea PR
jer faozfa PR
jer fozsfa PR
je fzozafa fT
le faosfa [|
[rox faofa PR
[rx fzoofa P|
[rss faozifa fF
[ret [aozfa PR
[et [aozsfa |
[rex [aozfa [RR

[re jaosfa ft
[Fy aosfa ft
[Fy ala fo
[Fy jaozofa |
[Fy aoztfa fT
[Fy fafa ff
[Fy faosfa fe
[Fy jaozgfa |
[Fy Jaosfa |
Documents

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Technical Service Bulletin Transaction No.: 2071893/2
74 Damage assessment guidelines for textile seat covers Release date: Apr 14, 2025
Condition

REVISION HISTORY

revision [pate [purpose

2 Revised header (Add models and model years)

Revised Condition (Update verbiage)

10/25/2023 | Initial publication

Damage assessment guidelines for textile seat covers

Damage patterns on seat covers can be classified, and only certain patterns may be claimed under the normal
warranty if applicable:

1. Fur-like fluffing of the textile surface / pulled threads:

Through misuse by the customer, e.g. due to open Velcro fasteners, cleaning with hard brushes, chafing from rough
bottoms of baskets or boxes. As a result, long fibers (approx. 5-10 mm) are pulled out of the textile material, which
can then stand up or form matted fibers and knots — in table (Figures 1-12).

These are not warrantable defects and cannot be claimed under warranty.

2. Internal or external knotting:

Always occurs due to the insufficient wear resistance of the upholstery material. Short fibers are pulled out of the
textile, which then form small knots due to further chafing (internal knotting). If these knots are formed from external
fibers, for example, customer clothing, this is referred to as external knotting — in table (Figures 13-14).

These complaints may be claimed under the normal warranty if applicable.

3. Surface greying or lightening

Surface greying or lightning is also caused by the insufficient wear characteristics of the upholstery material.
Individual fibers are chafed or damaged but not pulled out of the material. The spliced fiber ends appear as greying
or lightening of the surface, which can easily be mistaken for dirt — in table (Figures 15-16).

These complaints may be claimed under the normal warranty if applicable.

All the damage listed can be amplified by pronounced contours, such as with sports seats.

Clean the seat covers with a neutral cleaner and a soft cloth.

1. Fluffing

Possible cause/damage location Warrantable
Fibers protrude from the upholstery fabric like fur, Mechanical damage caused by sharp- No

long fibers become matted or form knots, always edged objects, for example.

large and long fibered (5-10 mm).

Seat bolster area.
Rietcre ome- ce ang) AG is
Par Rk toh aN eee
2A
Figure 1. Fluffing Figure 2. Fluffing
Fibers protrude from the upholstery fabric like fur, Chafing with the hook side of a Velcro
long fibers become matted or form knots, always fastener.
large and long fibered (5-10 mm). Backrest area, rear seat surfaces
(trouser pockets, mobile phone
pouches).
STEELY LTTE ’ SERA eae :
ea | LT WW al Reet ete:
Tt : i il } Seirus nei aac ae om
ae CT EPP L aL Pandora ere ate :
aay i eA Hi Re ae coat (Rc aU, Maat ee
Le Ee URAL IEE Sas Cig a ays iet hen Dh wa See
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TRUITT Se oo 3%,
Ge VAN VV trtagarigseonte Mate a mate a Rear rneas 4
He aera WN ub EN \ Ses hora ath yee Set
Megas Ta i NAA ESPNS Tenuta Mis Rta bt
HEE EPEC AN Rae ce ea ea e
Figure 3. Fluffing Figure 4. Fluffing
Fibers protrude from the upholstery fabric like fur, Cleaning with a brush.
long fibers become matted or form knots, always Vari
large and long fibered (5-10 mm). arous areas.
) : =

Figure 5. Fluffing Figure 6. Fluffing
Fibers protrude from the upholstery fabric like fur, By pushing a box or a wicker basket.
long fibers become matted or form knots, always
large and long fibered (5-10 mm). Rear seat bench or front passenger seat
surfaces.
ee
Po
ae
SRA Ae aa Rien iy
Figure 7. Fluffing Figure 8. Fluffing
Fibers protrude from the upholstery fabric like fur, Mechanical damage caused by cleaning
long fibers become matted or form knots, always (check for stains on the backside).
large and long fibered (5-10 mm). .
Various areas.
——+
- N
-
Figure 9. Fluffing
Alcantara Mechanical damage caused by incorrect
Fibers protrude from the upholstery fabric like fur, cleaning agent/cleaning method.
long fibers become matted or form knots, always Various areas.
large and long fibered (5-10 mm).

: ie o
Se
ee
ee :
a
aga
Bd” ,
Re
Figure 10. Fluffing on Alcantara seat covers Figure 11. Fluffing on Alcantara seat covers
Pulled Threads Mechanical damage caused by sharp-
Single or multiple threads protrude from the edged, pointed objects, for example.
upholstery fabric, either as a single thread or as a Various areas.
loop.
Figure 12. Pulled threads
2. Knotting
Possible cause/damage location Warrantable
Small fiber knots that are firmly attached to the Wear characteristics of fabric not in Yes
surface. accordance with specifications.
Please remove the knots with a dry
safety razor.
Various areas.

LUMAR ETS AEG
net ae VANE i ne ST i i nt i ionthecsnarirtnser ere.
PRIVATES TRAHAN TRA Heat) |x cesecnta(eteglna Cheah atts
ORGAO ALEC TAL CTR Fa a
POMC MMSU Deity | Figure 14. Knotting
DOORN OR DI tear eta Tlia
LABIA IGPU eneani sat am
Figure 13. Knotting
3. Surface fading
Possible cause/damage location Warrantable
Fading/greying of surface, spliced fiber ends. Wear characteristics of fabric not in Yes
accordance with specifications, not to
be confused with dirt.
On prominent, heavily used areas of
the seat.
PE en oe a eee eee
PRO NC Me Ra LS mNn yey te, hg
ON RANE R EN MGR ANA AS RNG any e.
Figure 15. Fading/greying of surface Figure 16. Fading/greying of surface
Technical Background
Not applicable.
Production Solution
Not applicable.
Service
Not applicable.
Warranty

This TSB is informational only and not applicable to any Audi Warranty.

Additional Information

All part and service references provided in this TSB (2071893) are subject to change and/or removal. Always check
with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.

©2025 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form
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