o Submit an Approval Request to the SSSC Web Contact Site before completing the
repair.
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will reject and the claim will not be paid if the repairing technician is not
certified in STST Competency 10 FSA. See EFC15936 for more details.

 Copyright 2025 Ford Motor Company

Administrative Information
Page 3 of 3
Customer Satisfaction Program 25P01
CLAIMS PREPARATION AND SUBMISSION (continued)
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action.
 Sub Code: 25P01
 Customer Concern Code (CCC): A07
 Condition Code (CC): 04
 Causal Part Number: 18D890, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Ford Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program:
 Refer to EFC16393, Announcing the 2025 Remote Experience Program for
additional details.
o Dealers NOT participating in the 2025 Remote Experience Program:
 Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
 Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
• Mobile Repair:
o Dealers participating in the 2025 Remote Experience Program –
 Ford and Lincoln - Refer to EFC16393, Announcing the 2025 Remote
Experience Program for additional details.
o Dealers NOT participating in the 2025 Remote Experience Program –
 Mobile repair allowances can be claimed for dealer-performed mobile repairs.
Dealers that are working with Ford-contracted mobile repair companies should
refer to those companies for claiming instructions.
 For dealer-performed mobile repairs, retain a copy of the Service Management
signed record (see Repair Procedure Improvement & Revised Labor Time),
with the repair order documentation.
 Claim the mobile repair allowance Labor Operation Code 25P01MM along with
the applicable Labor Operation Code for the repair (refer to the Labor
Allowances table in Labor Allowances and Parts Ordering Information).

 Copyright 2025 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 1
Customer Satisfaction Program 25P01
New! LABOR ALLOWANCES
Description
Update APIM software
APIM software failed and/or APIM module replacement
required.
SSSC approval is not required unless M-Time is exceeded.
Clock times should be consistent with vehicle history on
PTS.
Mobile Service:
This allowance is only for non-eligible 2025 Remote
Experience Program Dealers.
Can be used when the repair takes place away from the
dealership.
If Additional Time is Required Due to Travel, Please Submit
an SSSC Approval Form.
Ford Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2025 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle PickUp & Delivery for dealership repairs only. Can only be
claimed once, regardless of outstanding FSAs repaired.

Labor Operation

Labor Time

25P01B

0.7 Hours

MT25P01RR

Up to 5.0
Hour(s)

25P01MM

0.5 Hours

25P01PP

0.5 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.

 Copyright 2025 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 5
CUSTOMER SATISFACTION PROGRAM 25P01

CERTAIN 2025 MODEL YEAR F-150 VEHICLES — ACCESSORY PROTOCOL
INTERFACE MODULE (APIM) UPDATE
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement in the U.S. market only will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject

and the claim will not be paid if the repairing technician is not certified in STST

Competency 10 FSA. See Electronic Field Communication (EFC)15936 for more

details.

Module Programming
VCM3
It is highly recommended that a VCM3 be used when updating the APIM software for 25P01. Using
a VCM3 reduces the chances of programming failures on modules when very large files are being
transfered.
APIM – Technical Support Request (TSR) - Dealer Software Support Hotline (DSSH)
If you experience APIM software programming errors, multiple programming failures, APIM
module replacement and require assistance - submit a Technical Support Request (TSR) and
request the following:
• APIM programming assistance or APIM replacement from DSSH
• Repair Validation Code (RVC)
Once you are provided with an RVC:
• For this program it is NOT necessary to contact the SSSC for additional approvals, this
includes the following:

- additional labor hours

- module replacement

- related damage
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTCs after
programming. For DTCs generated after programming, follow normal diagnostic service
procedures.

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2025

TECHNICAL INSTRUCTIONS
PAGE 2 OF 5
CUSTOMER SATISFACTION PROGRAM 25P01

1. Check the vehicle’s State Of Charge Parameter Identification Data (PID) by performing the following:
a. Launch the Ford Diagnostic and Repair System (FDRS) and navigate to toolbox tab >
datalogger > BCM and select BATT SOC PID.
b. Ensure that the BATT_SOC PID reads over 50%. If the PID is less than 50%, fully recharge the
vehicle's 12-volt battery using the appropriate Rotunda GRX-3590 or DCA-8000 testers to verify
battery condition.
c. Remove the charger from the vehicle once the battery is fully charged. Using FDRS, navigate to
toolbox tab > BCM > Reset Battery. Monitor Sensor Learned Values application. Perform the
BMS reset.
2. Connect the Rotunda battery tester and charger and set it to maintain 12.6 to 13.6 volts. Monitor
the voltage real time using the indicator at the bottom right corner of FDRS to make sure that it is within
this range. The battery state of charge (SOC) must be greater than 50% to continue with this
FSA.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12V battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection, and the Vehicle Communication Module (VCM) is properly
connected to the Data Link Connector (DLC).
NOTE: Make sure the Ford Diagnostic and Repair System (FDRS) does not enter sleep mode during
module configuration.
3. Launch Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
4. Click Read VIN from Vehicle or manually enter the Vehicle Identification Number (VIN).
NOTE: Available modules are shown on the left-hand (LH) side of the screen, and available procedures
are listed on the right-hand (RH) side of the screen. Modules that are communicating are
highlighted in green.
5. Select Toolbox tab.
6. Select Multi-Module tab.
7. From the list on the LH side of the screen, select APIM.

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2025

TECHNICAL INSTRUCTIONS
PAGE 3 OF 5
CUSTOMER SATISFACTION PROGRAM 25P01

8. Download and run the APIM Software Update application on the FDRS and follow the on-screen
prompts. If any error conditions are experienced during programming, refer to WSM Section
418-01A > General Procedures > Module Programming for the Error Condition Table.
NOTE: A 64GB or larger USB flash drive is required for APIM software update. USB 3.0 or higher is
recommended. Make sure the USB flash drive being used is formatted correctly. To see the
available drives, hold down the Windows icon keyboard key and press the E keyboard key.
Right click on the USB flash drive and select Properties. If File System under the General tab
is not exFAT, the drive must be formatted.
• To format the USB flash drive:

a. Right click on the USB flash drive.

b. Select Format, select exFAT for the File System.

c. Select Default Allocation Size for the Allocation Unit Size.

d. De-selecting Quick Format is not necessary and will result in a lengthier operation.
NOTE: For the fastest file transfer speed, the use of a USB 3.2 flash drive with a compatible Gen 2 USB
3.2 laptop is recommended.

2227A

FIGURE 1

STUD FOR
MISSING NUT
CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2025

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

TECHNICAL INSTRUCTIONS
PAGE 4 OF 5
CUSTOMER SATISFACTION PROGRAM 25P01

9. Using the FDRS, begin module programming by selecting the SW Updates tab. Download and run the
application for desired module. Follow all on-screen instructions carefully.
10. When prompted, connect the USB flash drive to the FDRS.
11. When prompted by the FDRS, safely remove/eject the USB flash drive from the PC, turn the vehicle
to Key On Engine Running (KOER), and connect the USB to the media hub to install the software
update.
NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive.
12. For APIM, software update, when center display screen prompts to restart the vehicle:
a. Turn the vehicle OFF.
b. Wait ten (10) minutes.
c. Turn the vehicle to KOER.
13. Leave the USB drive inserted into the vehicle, until the vehicles center display screen states
programming successful.
NOTE: It may take up to 5 minutes before center display screen displays a "Programing Successful"
pop-up. After 5 minutes if “Successful” pop-up is not shown on center display screen, remove
the USB and select YES on the FDRS “Was the USB Update Successful” prompt (FDRS verifies
if the module software update was successfully installed on the module).
14. Once the pop-up stating Update Successful appears on the touchscreen, select Close, remove the
USB flash drive from the USB hub and connect it to the FDRS, and select Yes on FDRS indicating
the update installed successfully. This initiates the remaining automated configuration steps and
reports the module assembly, vehicle interface processor (VIP), calibration, customer interface
processor (CIP), and application software levels to the Ford online database. Failure to follow this
step results in an inaccurate database as well as omitted, improperly installed, or improperly
configured applications (features) such as navigation (if equipped). It is normal for the module to
reset during this step.
15. From the list on the RH side of the screen, select Self-Test and click RUN.
16. Click the Run Selected Test button in the lower right.
17. Click the Clear & Retest button at the top of the screen to clear DTC's in all modules.
18. Disconnect the battery charger from the 12V battery once the programming has been completed.

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2025

TECHNICAL INSTRUCTIONS
PAGE 5 OF 5
CUSTOMER SATISFACTION PROGRAM 25P01

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to make sure the programming
completes without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
• Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module III (VCM III) or
the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make
sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Turn the accessories back on after programming has completed.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module
a. Disconnect the VCM II/VCM III or the VCMM from the data link connector (DLC) and your computer.
b. After ten seconds, reconnect the VCMII/VCMIII or the VCMM to the DLC and the PC. Launch FDRS.
The VCMII/VCMIII or the VCMM icon should turn green in the bottom right corner of the screen. If it
does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2025

TECHNICAL INSTRUCTIONS
PAGE 1 OF 5
CUSTOMER SATISFACTION PROGRAM 25P01-S1

CERTAIN 2025 MODEL YEAR F-150 VEHICLES — ACCESSORY PROTOCOL
INTERFACE MODULE (APIM) UPDATE
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement in the U.S. market only will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject

and the claim will not be paid if the repairing technician is not certified in STST

Competency 10 FSA. See Electronic Field Communication (EFC)15936 for more

details.

Module Programming
VCM3
It is highly recommended that a VCM3 be used when updating the APIM software for 25P01. Using
a VCM3 reduces the chances of programming failures on modules when very large files are being
transfered.
APIM – Technical Support Request (TSR) - Dealer Software Support Hotline (DSSH)
If you experience APIM software programming errors, multiple programming failures, APIM
module replacement and require assistance - submit a Technical Support Request (TSR) and
request the following:
• APIM programming assistance or APIM replacement from DSSH
• Repair Validation Code (RVC)
Once you are provided with an RVC:
• For this program it is NOT necessary to contact the SSSC for additional approvals, this
includes the following:

- additional labor hours

- module replacement

- related damage
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTCs after
programming. For DTCs generated after programming, follow normal diagnostic service
procedures.

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2025

TECHNICAL INSTRUCTIONS
PAGE 2 OF 5
CUSTOMER SATISFACTION PROGRAM 25P01-S1

1. Check the vehicle’s State Of Charge Parameter Identification Data (PID) by performing the following:
a. Launch the Ford Diagnostic and Repair System (FDRS) and navigate to toolbox tab >
datalogger > BCM and select BATT SOC PID.
b. Ensure that the BATT_SOC PID reads over 50%. If the PID is less than 50%, fully recharge the
vehicle's 12-volt battery using the appropriate Rotunda GRX-3590 or DCA-8000 testers to verify
battery condition.
c. Remove the charger from the vehicle once the battery is fully charged. Using FDRS, navigate to
toolbox tab > BCM > Reset Battery. Monitor Sensor Learned Values application. Perform the
BMS reset.
2. Connect the Rotunda battery tester and charger and set it to maintain 12.6 to 13.6 volts. Monitor
the voltage real time using the indicator at the bottom right corner of FDRS to make sure that it is within
this range. The battery state of charge (SOC) must be greater than 50% to continue with this
FSA.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12V battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection, and the Vehicle Communication Module (VCM) is properly
connected to the Data Link Connector (DLC).
NOTE: Make sure the Ford Diagnostic and Repair System (FDRS) does not enter sleep mode during
module configuration.
3. Launch Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
4. Click Read VIN from Vehicle or manually enter the Vehicle Identification Number (VIN).
NOTE: Available modules are shown on the left-hand (LH) side of the screen, and available procedures
are listed on the right-hand (RH) side of the screen. Modules that are communicating are
highlighted in green.
5. Select Toolbox tab.
6. Select Multi-Module tab.
7. From the list on the LH side of the screen, select APIM.

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2025

TECHNICAL INSTRUCTIONS
PAGE 3 OF 5
CUSTOMER SATISFACTION PROGRAM 25P01-S1

8. Download and run the APIM Software Update application on the FDRS and follow the on-screen
prompts. If any error conditions are experienced during programming, refer to WSM Section
418-01A > General Procedures > Module Programming for the Error Condition Table.
NOTE: A 64GB or larger USB flash drive is required for APIM software update. USB 3.0 or higher is
recommended. Make sure the USB flash drive being used is formatted correctly. To see the
available drives, hold down the Windows icon keyboard key and press the E keyboard key.
Right click on the USB flash drive and select Properties. If File System under the General tab
is not exFAT, the drive must be formatted.
• To format the USB flash drive:

a. Right click on the USB flash drive.

b. Select Format, select exFAT for the File System.

c. Select Default Allocation Size for the Allocation Unit Size.

d. De-selecting Quick Format is not necessary and will result in a lengthier operation.
NOTE: For the fastest file transfer speed, the use of a USB 3.2 flash drive with a compatible Gen 2 USB
3.2 laptop is recommended.

2227A

FIGURE 1

STUD FOR
MISSING NUT
CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2025

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

TECHNICAL INSTRUCTIONS
PAGE 4 OF 5
CUSTOMER SATISFACTION PROGRAM 25P01-S1

9. Using the FDRS, begin module programming by selecting the SW Updates tab. Download and run the
application for desired module. Follow all on-screen instructions carefully.
10. When prompted, connect the USB flash drive to the FDRS.
11. When prompted by the FDRS, safely remove/eject the USB flash drive from the PC, turn the vehicle
to Key On Engine Running (KOER), and connect the USB to the media hub to install the software
update.
NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive.
12. For APIM, software update, when center display screen prompts to restart the vehicle:
a. Turn the vehicle OFF.
b. Wait ten (10) minutes.
c. Turn the vehicle to KOER.
13. Leave the USB drive inserted into the vehicle, until the vehicles center display screen states
programming successful.
NOTE: It may take up to 5 minutes before center display screen displays a "Programing Successful"
pop-up. After 5 minutes if “Successful” pop-up is not shown on center display screen, remove
the USB and select YES on the FDRS “Was the USB Update Successful” prompt (FDRS verifies
if the module software update was successfully installed on the module).
14. Once the pop-up stating Update Successful appears on the touchscreen, select Close, remove the
USB flash drive from the USB hub and connect it to the FDRS, and select Yes on FDRS indicating
the update installed successfully. This initiates the remaining automated configuration steps and
reports the module assembly, vehicle interface processor (VIP), calibration, customer interface
processor (CIP), and application software levels to the Ford online database. Failure to follow this
step results in an inaccurate database as well as omitted, improperly installed, or improperly
configured applications (features) such as navigation (if equipped). It is normal for the module to
reset during this step.
15. From the list on the RH side of the screen, select Self-Test and click RUN.
16. Click the Run Selected Test button in the lower right.
17. Click the Clear & Retest button at the top of the screen to clear DTC's in all modules.
18. Disconnect the battery charger from the 12V battery once the programming has been completed.

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2025

TECHNICAL INSTRUCTIONS
PAGE 5 OF 5
CUSTOMER SATISFACTION PROGRAM 25P01-S1

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to make sure the programming
completes without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
• Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module III (VCM III) or
the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make
sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Turn the accessories back on after programming has completed.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module
a. Disconnect the VCM II/VCM III or the VCMM from the data link connector (DLC) and your computer.
b. After ten seconds, reconnect the VCMII/VCMIII or the VCMM to the DLC and the PC. Launch FDRS.
The VCMII/VCMIII or the VCMM icon should turn green in the bottom right corner of the screen. If it
does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2025