NHTSA ID Number: 11017467
Manufacturer Communication Number: 25B18
TSB/Document Date: 2025-05-02
Summary
Certain 2024 Model Year Ranger 4WD Vehicles Equipped With a 2.3L Engine Transmission Mount
Replacement
Ford Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 25B18
April 2025
Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you receiving
this notice?
The incorrect transmission mount may have been installed on your vehicle.
What is the effect?
The use of a base transmission mount on a 4x4 vehicle may impact engine
mount durability. Over time, you may experience noise and vibration
symptoms and notice a small hydraulic fluid leak.
What will Ford and
your dealer do?
Parts are now available to repair your vehicle. In the interest of customer
satisfaction, Ford Motor Company has authorized your dealer to replace the
transmission mount free of charge under the terms of this program.
This Customer Satisfaction Program will be in effect until May 1, 2026,
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 25B18.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this service action
performed on a timely basis. Therefore, please have this service action
performed as soon as possible.
Copyright 2025 Ford Motor Company
What should you do?
(continued)
NOTE - You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
Pick-Up and Delivery
Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Recall Assistance Center (RAC) at 1-866-436-7332, and one of our
representatives will be happy to assist you. The RAC is open on weekdays
from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact
the RAC at the number listed using the Telecommunication Relay Service by
dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
Thank you for your attention to this important matter.
Customer Service Division
Copyright 2025 Ford Motor Company
Ford Motor Company
División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
Programa de satisfacción del cliente 25B18
Abril 2025
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
12345678901234567
El compromiso de Ford Motor Company no es solo fabricar productos confiables y de alta calidad,
sino que también lograr la plena satisfacción del cliente. Para demostrar este compromiso, estamos
proporcionando un programa de satisfacción del cliente sin cargo para su vehículo.
¿Por qué recibe este
aviso?
Es posible que se haya instalado un soporte de transmisión incorrecto en su
vehículo.
¿Cuál es el efecto?
El uso de un soporte de transmisión base en un vehículo 4x4 puede afectar
la durabilidad del soporte del motor. Con el tiempo, es posible que
experimente síntomas de ruido y vibración y perciba una pequeña fuga de
fluido hidráulico.
¿Qué medidas
adoptarán Ford y su
concesionario?
Las piezas para reparar su vehículo ya se encuentran disponibles. Para
satisfacer a nuestros clientes, Ford Motor Company ha autorizado a su
concesionario a reemplazar el soporte de la transmisión sin costo alguno,
conforme a los términos de este programa.
Este programa de satisfacción del cliente estará vigente hasta el 1 de mayo
de 2026, independientemente del millaje. La cobertura se transferirá
automáticamente a los siguientes propietarios.
¿Cuánto tiempo
tomará?
El tiempo necesario para la reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su concesionario tarde un poco más.
¿Qué debe hacer?
Llame a su concesionario lo antes posible para programar una cita de
servicio a fin de realizar el Programa de satisfacción del cliente 25B18.
Si aún no tiene un concesionario para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los concesionarios, ver
mapas y obtener las instrucciones para llegar.
Copyright 2025 Ford Motor Company
¿Qué debe hacer?
(continuación)
Ford Motor Company le recomienda realizar esta acción de servicio en su
vehículo. El propietario del vehículo es responsable de efectuar los arreglos
necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar
la cobertura en caso de que el vehículo hubiese sufrido daños por no haber
realizado la acción de servicio de manera oportuna. Por lo tanto, le
solicitamos que realice esta acción de servicio lo antes posible.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo o
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
Servicio de retiro y
entrega
El servicio complementario de retiro y entrega de vehículos también podría
estar disponible previa solicitud a través de los concesionarios que
participan. Su concesionario retirará el vehículo y lo regresará con la
reparación realizada.
¿Qué pasa si ya no es
el propietario del
vehículo?
Si ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Este aviso lo recibió porque en nuestros archivos, basados principalmente
en datos de registro y propiedad de los EE. UU., aparece como el
propietario actual.
¿Podemos hacer algo
más por usted?
Si tiene problemas para reparar su vehículo de inmediato y sin costo alguno,
comuníquese con el gerente de servicio de su concesionario para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de asistencia de campañas (RAC) Ford al 1-866-4367332 y uno de nuestros representantes con gusto lo atenderá. El RAC está
abierto de lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Si es
usuario de TTY/TDD, comuníquese con el RAC al número que se menciona,
mediante el servicio de retransmisión de telecomunicaciones, para esto,
marque el 711.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es ford.com/support.
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la
opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si
desea comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Gracias por su atención en este asunto sumamente importante.
División de Servicio al Cliente
Copyright 2025 Ford Motor Company
Service Engineering Operations
Customer Service Division
Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121
April 14, 2025
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 25B18
Certain 2024 Model Year Ranger 4WD Vehicles Equipped With a 2.3L Engine
Transmission Mount Replacement
PROGRAM TERMS
This program will be in effect through May 1, 2026. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Date Range
Ranger
2024
Michigan Assembly
December 18, 2024, through December 19, 2024
U.S. population of affected vehicles: 45. Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may have been repaired or are in the process of being repaired at the assembly
plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA
can be returned for credit if required. See the EXCESS STOCK RETURN details in Labor Allowances
and Parts Ordering Information for more information.
REASON FOR THIS PROGRAM
On the affected vehicles, the wrong transmission mount was installed at the assembly plant. The use
of a base transmission mount on a 4x4 vehicle may impact engine mount durability. Over time,
customers may experience noise and vibration symptoms and notice a small hydraulic fluid leak.
SERVICE ACTION
Dealers are to replace the transmission mount. This service must be performed on all affected
vehicles at no charge to the vehicle owner.
Before delivering any new in-stock vehicles involved in this program, dealers are to replace the
transmission mount. This service must be performed on all affected vehicles at no charge to the
vehicle owner. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New
Vehicles.
Copyright 2025 Ford Motor Company
To assist vehicle owners in having this repair completed, dealers should:
• Pick-Up & Delivery service should be made available for all customers. Refer to the Rental
and Claiming sections for further details.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 21, 2025, or sooner. Dealers should repair
any affected vehicles that arrive at their dealerships, whether or not the customer has received a
letter.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division
Copyright 2025 Ford Motor Company
Administrative Information
Page 1 of 3
Customer Satisfaction Program 25B18
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on April 14, 2025.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on April 14, 2025.
Owner names and addresses will be available by April 21, 2025.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of the law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS that are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded/salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
Copyright 2025 Ford Motor Company
- 3X Stronger than the leading full synthetic*
- 10X Better high stress performance**
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TSB/Document ID: 25B18
Replacement Service Bulletin Number:
MFR Communication Date: 2025-04-15
MFR Internal Campaign ID/Software Version:
Communication Type: Other
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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