NHTSA ID Number: 11017258
Manufacturer Communication Number: PIT6362A
TSB/Document Date: 2025-04-28
Summary
This preliminary information communicates to dealership technicians various radio concerns are all related to software and Engineering is currently working on a design improvement.?
Bulletin No.: PIT6362A
Published date: 04/14/2025
Preliminary Information
PIT6362A Various Radio Concerns RPO IVD And IVE
Models
Brand:
Model:
Model Years:
Buick
Envision
2024
Buick
Enclave
2025
Cadillac CT5
2025
Cadillac Escalade IQ
2025
Cadillac Escalade
2025
Cadillac Escalade ESV
2025
Cadillac LYRIQ
2024
Cadillac XT4
2024
Chevrolet Blazer EV
2024
Chevrolet Colorado
2024
Chevrolet Equinox
2025
Chevrolet Equinox EV
2024
Chevrolet Silverado EV
2024
Chevrolet Suburban
2025
Chevrolet Tahoe
2025
Chevrolet Traverse All New 2024
GMC
Acadia
2024
GMC
Canyon
2024
GMC
Sierra EV
2025
GMC
Terrain
2025
GMC
Yukon
2025
GMC
Yukon XL
2025
- 2025
- 2025
- 2025
- 2025
- 2025
- 2025
- 2025
- 2025
- 2025
VIN:
Engine: Transmissions:
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Involved Region or
Country
United States, Canada, Mexico, Europe, Uzbekistan,
Middle East, Israel, Palestine, Bolivia (West), Chile
(West), Colombia (West), Ecuador (West), Peru (West),
S. Korea, China GMPI, Phiippines, Australia/New Zealand
Additional Options
(RPO)
IVD and IVE
Condition
A customer may comment they are seeing any of the
issues mentioned below.
Cause
This is due to a software anomaly
Correction:
Below is a list of issues a customer may see. Please inform them that this is due to a
software anomaly and The PI will be updated or replaced with TSB once a determination
has been made.
DO NOT replace ANY parts for this concern.
Apple Carplay Carplay black screen
CarPlay crashed and disconnected while driving
CarPlay phone calls either switching back to my phone
Map view displays blank activity instead of Carplay route when CarPlay is navigating
Microphone indicator remains active if CarPlay is disconnected during Siri session
Not connecting
Loss of phone and radio audio, but chimes can be heard
When playing music through wired CarPlay, and you receive phone call after hanging up
when adjusting volume it will be stuck on adjusting phone volume and not music volume
Wired CarPlay is not resumed after cold IGN cycle
Apps Cadillac escalade V-series only: Performance timer not working in Long wheel base (LWB).
Automatic Park Assist Camera Viewport partially visible on APA screen
Audio Lost media audio and VR/Phone call audio after source switch
Audio cuts out each time drive mode is pressed
Audio did not resume after mute/unmute
Audio doesn't work but chimes do
Audio is crackling
Choppy audio (Cadillac only)
FM tuner audio muted at start up
Lost Audio after DIC notification
The Max Volume at Start up setting is seemingly not working as expected.
No Audio after ending OnStar call
No Audio at start up
Phone audio and radio audio inop. Chime ok.
Audio source Switching Audio source doesn't work properly
Black screen Blackscreen on radio display for few seconds
Bluetooth "Unable to delete or disconnect Bluetooth
through connections page"
Camera "Backup camera view flickering between front and rear views"
Black screen when shifting from R to P
Camera app inop when switching to reverse or clicking camera icon
Camera App launched with Video Feed and Buttons but no background in Reverse from APA
app
Camera app not launching from FCC or main screen. RVC ok
Camera image shows wrong vehicle
Camera performance
Camera View Stuck After Pressing 360 Hard Button, Recovered During Drive
delayed camera bring up
Green camera feed/picture is displayed in the top-down views
HMI covers the Rear View for half a second Inop
No rear camera
No RVC - Red Camera Icon
RPO 9C1 only - Ignore the RVC min Brightness when gear is valid but not in reverse.
RVC black screen
"The camera view and menu will display after 12s when switching gear from P to R after
long boot
cycle."
Turn signal camera background is transparent
When in reverse wrong view is displaying
Cluster Frequent Dimming of Cluster when on Active Bluetooth call
"After ignition cycle cluster is displaying map view first and later changing to single gauge
view"
Black screen
Cluster Display EV on ICE Vehicle
"Cluster speedometer is covered by Audio Source and Recent
Calls list pop-up (8 inch cluster only)"
Does not show 10th gear
False Jack Knife Alert, incorrect TAA after shifting to reverse
"Rear Pedestrian Collision Alert when setting gear into Reverse in Backing up APA page"
Red Jack-Knife Alert dismissed by automatic view change
"The Trailer alert cannot display in cluster when sending related signal"
(Buick and Cadillac only) left side of cluster touch inop
Right side of cluster audio metadata disappears
Connectivity Inop
Display Background Theme mismatch between IPD and VCD after USB SW flash
Settings app icon disappear on home screen
after unlocking profile, the home screen is empty
Black screen after updating the radio
Black screen
Black screen is stuck when shifting from reverse to park
"Buttons change volume but volume level not visible when changing using steering wheel
controls."
Default theme is not applied on the VCU home screen
Display Brightness does not return to Day Mode from Night Mode
GMC Approach Animation disables on driver door close
When launching Video application, video metadata or empty card will be shown in custom
home page
The FCC and RCC may take longer to come on than other displays
The theme color of apptray will change to blue after factory reset.
Themes app showed up itself on Home screen and not changing theme properly
Wrong theme is shown when selecting a different theme
After ending a call via Bluetooth the infotainment screen went completely black for
approximately 30 seconds
Front command center (Escalade and Escalade IQ Only) Black screen
"FCC keyboard does not dismiss when navigating away from text prompt with MFC"
Keyboard does not display
Keyboard stuck 5s and FCC black 2s when taping hide keyboard button on FCC
"Keyboard Unavailable while driving"" is displayed in FCC when in park and vehicle is not
moving
When in infotainment mode only “IGN off” the FCC will be blank
Unable to change FCC View layout. Only HVAC, LKA and camera functions are working and
does not recover after an ignition cycle
Front camera Black screen
Geofence Ride height location is saved and no other popup is displayed
HUD Black screen
The Onstar Advisor call icon and text displayed on the AR HUD are too small.
HVAC Bottom row HVAC controls not shown on center display - recovered with touching camera
app icon
Fan speed cannot be controlled using google Assistant voice command
HVAC hard buttons amber indicators doesn't dim in night time mode with dimming control
switch.
MFC MFC not working on main screen
Pop up notification for using the MFC may not show up on screen and appears to be a
touch screen inop concern
MyBrand App Unable to come out of full screen dialog with spinner from Payment App after clicking on
Buy now for a data plan from MyBrand Store
MyCadillac App only In vehicle notifications options time out while loading. (using Sign In with Mobile App)
Radio False setting of overtemperature warning
Rear command center (Escalade and Escalade IQ Only) Black screen
Reboot
Software update OTA to enable power door options, the menu did not populate until after a cold boot
Vehicle cannot receive updates to uOTA client app when it has any updates/enhancements
available at GM back office to be delivered to vehicle.
Stability Reboot
Full shutdown instead of suspend mode- full cold boot will take longer than resume
Slow boot up
VCU taking too long to boot up and go into Reverse Camera
Steering wheel controls Steering wheel next/previous track buttons stopped working
Steering wheel scroll wheel changes audio station in opposite direction from which the
user is scrolling.
Themes The themes app is missing and has different theme/ background colors on cluster and ICS
screens.
Trip Odometer Trip Odometer value not resetting when pressing reset button
Ultra cruise Ultra Cruise showing up on the Settings App Info when it is disable
Vehicle status The left rear Trailer Tire Pressure/Trailer Tire Temperature High alert is not displayed next
to the left rear wheel
No vehicle image
Virtual controls blocked from exiting key fob pairing or from starting a new pairing process
Child Safety Locks is setting mismatch message on the center display when hitting the CSL
button
Customer will see "Vehicle Guide" app on IHU home screen and upon clicking it, the
myBrand app will crash because we are still in implementation phase for Vehicle Guide
Heated seat button inop
Hidden Ambient Lighting
"Inoperative wireless charging buttons showing up in open driver door on
approach"
Lane keep assist defaults to off on startup
MYBRAND app visibility
The keyboard may not appear when trying to type on the screen
Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty
coverage), use the following labor operation. Reference the Applicable Warranties section
of Investigate Vehicle History (IVH) for coverage information.
Labor Operation
Description
Labor Time
* 3486468
Verify various radio concerns
0.2 Hr.
*This is a unique Labor Operation for Bulletin use only.
Version History
Version
2
Modified
04/02/2025 - Created On.
04/14/2025 - Updated Correction.
GM Global Brands
© 2025 General Motors. All Rights Reserved.
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TSB/Document ID: PIT6362A
Replacement Service Bulletin Number:
MFR Communication Date: 2025-04-14
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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