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72 02 25_G0X/G20 FALSE ALERT RF SEAT OCCUPIED W BELT UNBUCKLED- EXTENDED LTD WARRANTY

SIB 72 02 25
G0X/G20 FALSE ALERT RF SEAT OCCUPIED W BELT UNBUCKLEDEXTENDED LTD WARRANTY
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2025-04-09

THIS REPAIR IS MOBILE FRIENDLY
THIS REPAIR IS REMOTE SOFTWARE UPGRADE (RSU) FRIENDLY

MODEL
E-Series

Model Year

G01
G01
G01

2019
2019
2019

G02
G02
G20
G20
G20
G20
G20
G20

2019
2019
2019 to 2020
2019 to 2020
2020
2020 to 2021
2021
2021

Model Description
X3 sDrive30i Sports Activity
Vehicle (SAV)
X3 xDrive30i SAV
X3 M40i SAV
X4 xDrive30i Sports Activity
Coupe (SAC)
X4 M40i SAC
330i Sedan
330i xDrive Sedan
M340i Sedan
M340i xDrive Sedan
330e Sedan
330e xDrive Sedan

Production Dates
December 1, 2018 to June 11, 2019
December 1, 2018 to June 11, 2019
December 1, 2018 to June 11, 2019
December 1, 2018 to June 11, 2019
December 1, 2018 to June 11, 2019
November 5, 2018 to July 13, 2020
November 5, 2018 to July 13, 2020
February 21, 2019 to July 13, 2020
February 21, 2019 to July 13, 2020
March 5, 2020 to July 10, 2020
March 2, 2020 to July 03, 2020

Note: The Model information above is for informational purposes only. It is not the only deciding factor;
see the Eligible Vehicles information below.
Eligible Vehicles
(**) Not all the Vehicle Models in the above Model Year(s) are included. For certain Models, inclusion is
dependent and determined by the “ending” production date information listed above.
To assist you in identifying those vehicles that have this component-specific extended limited warranty (ELW)
coverage ELW, the following Vehicle Comment will show in the VIN-specific Warranty Vehicle Inquiry (WVI).
SI B72 02 25 (RC 65 77 90 05 00): For this vehicle, the Supplemental Restraint Systems
(SRS) Front Passenger’s Seat Occupancy Capacitive Interior Sensor (CIS) Mat for defects in
materials and/or workmanship that causes a false seat occupancy alert to occur has been
extended to 10 years / 120,000 miles as determined from the vehicle's original in-service /
first delivery date. This coverage is subject to the same vehicle eligibility requirements,
limitations, and exclusions that apply to the BMW New Vehicle Limited Warranty. Issues
related to this components seat heating function are excluded under this extended
coverage.
Note: Before performing a repair and submitting a claim, first confirm that the vehicle has the above Notice of
Extended Limited Warranty coverage in the WVI “Vehicle Comments” section.
If you have ELW eligibility and/or coverage questions, please contact the Warranty department through IDS by
selecting Coverage, Policy, Coding Questions and Mileage Corrections prior to performing any repair.

SITUATION
A situation may occur where the front passenger seat is not occupied. However, a “fasten seat belt” warning
and a front passenger seat air bag deactivation message appears.
If the situation is currently present, sit in the seat and move the seat to a slightly different position. The POL
(Passenger Occupancy Light) light should now function correctly.

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In some cases, the Air bag Warning Light was illuminated, and the following Advanced Crash Safety Module
(ACSM) fault is stored:
930A1C - Front passenger seat occupancy detection transmitting fault (moisture)

CAUSE
Any, or all, of the following can contribute to this situation:
Possible Causes
Electronic devices (for example, smart phones, laptops, tablets, etc) are
A. connected to the vehicle’s USB charging port, or cigarette lighter power as a
power supply and then placed on the passenger seat.

Coverage
N/A

B.

The passenger seat is wet/fluid contaminated (for example, very high humidity,
wet clothing, spilled liquids, or rain from open windows/sunroofs).

N/A

C.

When the passenger’s seat cover was installed, the seat heater/ seat mat sensor
was inadvertently pierced by unfavorably positioning of crimp rings that secure
the seat in place**.

ELW

D.

Ground connection for the seat heater/CIS mat is not secure

ELW

Component and Issue-Specific Extended Limited Warranty (ELW)
For the eligible vehicles, BMW of North America, LLC (BMW NA) is extending the limited warranty for the repair
described in this Service Information Bulletin to:
10 years/120,000 miles as determined from the vehicles original first in-service / delivery date
This component and issue-specific limited warranty extension applies to defects in materials or workmanship.
This coverage applies to the specific vehicle (VIN), the remaining portion of the ELW is transferrable to each
subsequent owner, and it is subject to the same vehicle eligibility requirements, limitations, and exclusion
criteria that applies to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Note: This bulletin is notice of a limited warranty extension. This is NOT a notice of a Recall or Service
Action.
There is no immediate repair required unless the BMW vehicle is currently experiencing this problem.
Customer Notification Letter
Even though this is NOT a Recall, BMW NA is sending VIN-specific customer notification letters.
Note: Causes items A, B, other seat CIS mat sensor system-related components/seat heating, and/or
other SRS issues are excluded from this extended coverage.

CORRECTION
Front Passenger’s Seat Capacitive Interior Sensor (CIS) Mat
Consultation with the customer whether objects were possibly laid on the front passenger seat or the seat was
subjected to moisture (for example: from rain through an open window, wet clothes or towel; or the spilling of
fluids on the seat cushion surface).
Perform a non-invasive check for moisture/stains on the seat and at the CIS evaluation electronics module
electrical connector.
Check the seat CIS mat sensor’s ground connection and re-secure it as necessary.

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If there are no obvious moisture/stains, the next step is to then check the vehicle’s installed seat heater/CIS
seat mat sensor part number and its revision index number against a corresponding matrix.
The matrix will help you determine if the seat CIS mat has to be replaced because it was inadvertently pierced
by unfavorably positioning of the crimp rings that secure the seat cover in place.

Note: Replacing the CIS electronics or the
ACSM module will not correct this issue.

PROCEDURE
Use AIR to confirm the vehicle’s installed seat option, this information is required for another step later in the
procedure.

AIR Seat Option Equipment Identification:
0481 Sports seat

The “Find” function (CNTL – F) can be used in AIR to locate the option codes.
For conditions that are like the situation described above:
1. Verify with the customer that no objects were lying on the seat that could have caused the warnings.

Note: Electronic devices that are placed on the front passenger seat, e.g., laptop computers, mobile phones,
etc., could cause the front passenger airbag warning lamp to activate.
This behavior occurs primarily with devices that are connected to the vehicle electrical system via a USB cable
or other charger adapter.
In vehicles with an acoustic safety belt warning, this could cause the warning signal to sound.
2. Moisture on the seat surface can also cause a faulty seat occupancy detection. In this case ACSM fault
930A1C will be stored.
Perform a non-invasive check for signs of moisture.
a. If moisture is found, dry the mat and clear the fault. Moisture caused by outside influence is a non-

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warranty issue.
b. If no moisture is found, proceed to the next steps.
To continue to Step # 3, refer to the attachment for information on checking the seat heater/CIS mat’s ground
connection and the installed part number, and its revision index number against a corresponding matrix. This
will help you determine if a CIS mat replacement is necessary.
B720225_AT_1 Repair Procedure 04_2025

PARTS INFORMATION
Only order these parts in the quantities needed to address customers’ vehicles that have confirmed
failures.
To determine the part numbers that applies to the specific vehicle being repaired, enter the VIN/chassis number
into either ETK or AIR, this will consider the specific equipment and/or options that are fitted to the vehicle.
Part Number:
Refer to ETK/AIR

Description:
Foam pad, Sport seat (CIS)

Quantity:
1 if needed

Additionally, other materials and small parts that are not specified above, such as fluids, lubricants, one-time
use screws, nuts, and seals, which must be replaced or installed (according to the ISTA repair
instructions/ETK/AIR), are to be selected from the Electronic Parts Catalog, and/or other approved BMW
Group’s resources according to the respective vehicle type. Invoiced these items separately under the Repair
Code listed in this bulletin.

CLAIM INFORMATION
For eligible US-specification BMW vehicles that are registered and operated in the United States (including
Puerto Rico), the component-specific 10 years (120 months)/120,000-miles extended limited warranty coverage
for defects in materials and/or workmanship applies to qualifying repairs performed by authorized BMW centers.
Damage and/or issues caused by outside influences are not covered under the BMW limited warranties.
This coverage described above applies to the specific vehicle (VIN), it is transferrable to the subsequent
owners, and is subject to the same vehicle eligibility requirements, limitations, and exclusion criteria that applies
to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
The existing limited warranty coverage for the whole vehicle and other components has not changed.
This coverage supersedes the coverage that is provided under the BMW Certified Pre-Owned Program or any
BMW Group Vehicle Service Contract that applies to the vehicle.
Non-Qualifying Repairs
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico, or the diagnosis and repair of issues that are outside the intended scope of this extended
coverage, other unrelated issues, and/or that are due to outside influences (Including seat CIS mat water/fluid
intrusion-related damage) are not covered by this limited warranty extension. This exclusion also applies to
repairs that were performed using (including those repairs that result from using) non-genuine BMW parts
and/or used BMW passenger car or light truck parts.
Qualifying Repairs – Claim Submission
Repair Code:

6577900500

G01 G02 G20 Crimping CIS mat

Obtain the flat rate unit (FRU) allowances for the following that applies.
Labor
Operation
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Labor
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Description

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00 00 006

72 02 25_G0X/G20 FALSE ALERT RF SEAT OCCUPIED W BELT UNBUCKLED- EXTENDED LTD WARRANTY

Carrying out vehicle test (Main work)

As applicable

Carrying out vehicle test (Plusposition)

As applicable

Supporting voltage of the vehicle electrical system /
recharging vehicle battery

As applicable

Performing vehicle diagnosis – test module (Work time,
Including inspecting the CIS ground wire connection and
tightening if necessary)

WT FRU

Diagnosis Worktime Flat Rate (See below)

2 FRU

Replacing seat occupancy mat for (front) passenger seat
(Includes removing and installing the seat cover)

As applicable

Or:
00 00 556
And:
61 21 528
And, as needed:
61 00 006*
Or:
00 58 500*
And:
65 77 611

And, after replacing the seat heater /CIS mat
Vehicles without an open Programming Technical Campaign
Labor
Operation

Description

Labor Allowance

61 00 730

Program/encode control unit(s), includes deleting the fault
memory

As applicable

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00
00 006, or exclude (including 61 21 528) when the Vehicle Test is included in another repair.
Work time labor operation codes 61 00 006 and 00 58 500 are not considered Main labor operations.
Vehicle Programming and Encoding – Additional Work (RO and Claim Comments Required)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest
software I-level.
If one or more control modules fail during the reprogramming procedure, claim the required consequential
repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as
required, refer to the SIB in AIR) under the Repair Code in this bulletin together with the corresponding labor
operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.
Please explain the additional work procedures that were performed (The why and the what) on the repair order
and in the claim comments.
For covered repairs that address control module failures that occurred prior to performing this reprogramming
procedure, claim this work with the appliable Repair Code listed in AIR together with the corresponding labor
operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.
(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable
procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis
work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise
required by State law.
BMW Group’s AIR Application Resource for Flat Rate Labor Operation Codes

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To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application
resource, start by entering the the Chassis Number (last seven (7) characters of the VIN), and click on the
“Search” icon. If the “Vehicle Selection” window displays two or more model possible vehicle choices, select the
applicable Model, or enter the full VIN (17 characters) instead to proceed. Click on the “Flat Rate Units” button
and enter a flat rate labor operation code number “without spaces” in the field to the right, click on the “Search”
icon to display the corresponding listing of “Flat rate unit group details” that are available and their
corresponding FRU allowances.
Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
Note: A printed copy of the “interim reimbursement procedure” attachment can be provided to the customer
until the owner direct notification mailing occurs.
See attachment B720225_AT_1 ELW RBMT Interim Prd 04_2025
Under this extended limited warranty, BMW of North America, LLC (BMW NA) will provide reimbursement for
qualifying customer-pay repairs that were performed on an eligible vehicle prior to the release of this
component-specific limited warranty extension.
A qualifying customer pay repair must primarily be for the repair to address a covered issue with the
Supplemental Restraint System's (SRS) Passengers Seat Occupancy (CIS) Sensor Mat. Also, the repair
facility’s procedures to address the above situation must have been performed correctly, adequately,
and completely, as required by the applicable BMW Group approved repair standards and instructions.
Repairs That Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico, or the diagnosis and repair of issues that are outside the intended scope of this extended
coverage, other unrelated issues, and/or that are due to outside influences (Including seat CIS mat water/fluid
intrusion-related damage) are not covered by this limited warranty extension. This exclusion also applies to
repairs that were performed using (including those repairs that result from using) non-genuine BMW parts
and/or used BMW passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair That Qualifies
For a customer to request reimbursement for a qualifying customer-pay repair performed either by an
authorized BMW center or independent repair shop located in the United States (including Puerto Rico), please
have him/her submit his/her reimbursement request online at www.BMW-RP.com under the following reference:
BMW ELW RF Seat CIS Mat 10Y120M

Reimbursement Request Procedure
The online process is initiated by attaching/sending PDF files of the supporting documentation for the prior
repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below:
BMW Customer Reimbursement Center
Attention: BMW ELW RF Seat CIS Mat 10Y120M
P.O. Box 54067
Hurst, Texas 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.

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Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback

To submit feedback for the technical topics of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

Supporting Materials
picture_as_pdf B720225_AT_1 Repair Procedure 04_2025.pdf
picture_as_pdf B720225_AT_2 ELW RBMT Interim Prd 04_2025.pdf

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Attachment 1 to SI B72 02 25

April 2025

PROCEDURE – CONTINUED FROM SI B72 02 25

3. Prior to replacing components, inspect the connection of the CIS mat ground wire to the structure at the lower right
side of the backrest (circled).

The eyelet on the ground wire should make solid
connection to the structure with no free play.
If free play is identified, repair as needed.

Secure ground screw to eliminate free play to the
structure.
Torque specification: 4.5 Nm (+/-0.5)

1

Attachment 1 to SI B72 02 25

April 2025

4. If steps 1 to 3 did not identify those items as the cause of the false alert the right front seat is occupied, access the
bottom seat cushion per Repair Instructions so that the installed:
•
•

Front passenger’s seat heating / CIS mat part number, and its
Change Index number can be determined.

To access the label’s information, loosen seat mounting, open the central connector, fold seat to the back, completely.

In this example, the BMW Part Number 2 654 847 is shown (circled).
The corresponding KDN (Revision) Index number “AI01” is shown (circled).
5. Seat CIS Mat Check
Obtain the vehicle’s passenger seat heater/CIS mat part number and its KDN (Revision) index “AI” number that is
currently installed in the vehicle.
Vehicle Seat Option / Seat CIS Mat Replacement Matrix
G01

0481 Sports seat

Series
G01
G01
G01

Seat Option
Sport Seat
Sport Seat
Sport Seat

G02

0481 Sports Seat

Series
G02
G02
G02

Seat Option
Sport Seat
Sport Seat
Sport Seat

G20

0481 Sports Seat

Series
G20
G20
G20

Seat Option
Sport Seat
Sport Seat
Sport Seat

Seat Option Code
SA 481
SA 481
SA 481

Part Number
7414701
7411411
6994374

Change Index (less than