GENERAL MOTORS
DCS7198
URGENT - DISTRIBUTE IMMEDIATELY
Date:

April 17, 2025

Subject: REVISION: N252492830-01 - Service Update
Rear Seat Outboard Head Restraints
Updated Labor Time
Models: 2025 Cadillac Escalade IQ

This bulletin has been revised to increase the base labor time for labor code
9107864. Please discard all previous copies of bulletin N252492830.

END OF MESSAGE

Service Update
N252492830 Rear Seat Outboard Head Restraints
Release Date:
Revision Description:
Attention:

April 2025

Revision:

01

This bulletin has been revised to increase the base labor time for labor code 9107864.
Please discard all previous copies of bulletin N252492830.

This service update includes vehicles in dealer inventory and customer vehicles that return to the
dealership for any reason. This bulletin will expire at the end of the involved vehicle’s New Vehicle Limited
Warranty period.
For EV Involved Vehicles: The repairs outlined in this bulletin must only be completed at an authorized
EV dealer and repairs must be performed by a technician who has successfully completed the
applicable technical training required to perform this repair.
Model Year

Make
Cadillac

Model

From
2025

Escalade IQ

To
2025

Investigate Vehicle History (IVH) in the GM Global Warranty Management system should always be checked to confirm
vehicle involvement prior to beginning any required inspections and/or repairs.
Certain vehicles listed above may have a condition in which the 2nd and/or 3rd row outboard head
restraints may not lock in the upright position, or may not release from the upright position.
Dealers will inspect, and if necessary, replace the 2nd and/or 3rd head restraints.

Condition
Correction
Parts
Quantity
2 (As
Req’d)
2 (As
Req’d)

3rd Row Head Restraint

Part Name

Part No.
*

2nd Row Head Restraint

*

Note: * Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which head restraint to order.
Reminder: Parts may be removed from SPRINT and Retail Inventory Management (RIM) and be non-returnable. Dealers
should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect. There are a
small number of vehicles anticipated that will need this fix. Due to the limited initial parts availability, dealers are
encouraged not to order these parts for use as shelf stock.
Labor
Operation
9107863
9107864

9107865

Description
and 3rd Row Head Restraints Only – No Further Action

Inspect 2nd
Required
To Replace 3rd Row Head Restraints (includes inspection)
ADD: To Replace 2nd Row Head Restraints (vehicles without RPO
ABV)
To Replace 2nd Row Head Restraints (3rd Row Passed Inspection)

Labor
Time
0.3

Trans.
Type

Net
Item

1.8
1.0

ZFAT

N/A

1.0

Service Procedure
Note: If the vehicle arrives with a broken Head Restraint, immediately proceed to replacement of the affected row.
Note: If the seat will not move when commanded, verify the actuator can be heard or felt through the seatback. If the
actuator is inoperative, it is not related to this field action.
1.

Actuate the left and right 3rd Row Folding seats through their entire range. Ensure no objects block the seats during
travel.

2.

Verify the head restraints easily lock back into the upright position, and automatically drop when the seat is folded.
No excessive force or additional attempts to lock should be required.

3.

Perform steps 1 and 2 three times or until the head restraint fails to operate as designed.
•

If either head restraint fails to lock in the upright position or will not release from the locked position,
replace BOTH 3rd Row Head restraints. Refer to 3rd Row Seat Head Restraint Replacement.

•

If both head restraints operate as designed, no further action is required. Proceed to next step.
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Service Update
N252492830 Rear Seat Outboard Head Restraints
4.

5.

If the vehicle does not have Executive Seating (RPO ABV), perform steps 1-3 for the 2nd Row Folding Seats.
•

If either head restraint fails to lock in the upright position or will not release from the locked position,
replace BOTH 2nd Row Head Restraints. Refer to Rear Seat Head Restraint Replacement (-ABV) in SI.

•

If all head restraints operate as designed, no further action is required.

If any head restraints were replaced, verify they now work as designed.

Dealer Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory or is in your facility for service in the
future, and the vehicle is still covered under the New Vehicle Limited Warranty, you must take the steps necessary to be
sure the service update correction has been made before selling or releasing the vehicle.
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealer Reports – For USA & Export
The Inventory tab of the Open Vehicle Report will contain Service Update Bulletin VINs that apply to this field action.
This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer InService tab will not contain Service Update Bulletin VIN data because the intent of a Service Update Bulletin is to not
inconvenience a customer with a special trip for service. Service Update Bulletins are to be completed when the
customer is in for a regularly scheduled visit.

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Service Update
N252492830 Rear Seat Outboard Head Restraints
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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