Polestar

Service and Parts Business

Quality Bulletin
TITLE:

Delivery Action DP1048: Cell Modules,
Model Year 2025 Polestar 3
GROUP:

NO:

ISSUING DEPARTMENT:

CAR MARKET:

31

DP1048

Product, Safety and Compliance

United States

REVISIONS:

ISSUE DATE:

STATUS DATE:

2025-03-12

2025-03-12

Page 1 of 3
BULLETIN REFERENCE
A.
B.
C.
D.
E.
F.
G.
H.
I.

DELIVERY ACTION DP1048 DESCRIPTION
VEHICLES INVOLVED
PORT VEHICLES
PARTS INFORMATION/PARTS RETURN
OWNER NOTIFICATION
VEHICLES IN INVENTORY
SERVICE POINT RESPONSIBILITY
TECHNICIAN COMPETENCY REQUIREMENT
REIMBURSEMENT PROCEDURES & ALLOWANCE

A.

DELIVERY ACTION DP1048 DESCRIPTION
Polestar Automotive USA on behalf of Polestar Performance AB, have decided to launch Delivery
Action DP1048: Polestar 3 Cell modules on certain Model Year 2025 Polestar 3 vehicles.
Polestar has identified that one or more cell modules in the high voltage battery have been
drained below the allowed voltage level. As a result, these battery cells cannot be charged.
The corrective action is to identify any defective cell modules by performing a component test in
VIDA. When the test has been executed, VIDA will state which repairs are needed.
IMPORTANT NOTE: Any new cell modules that are installed must be scanned with the mVIDA
app. All old cell modules must follow the return instructions outlined in Service Journal 1000426.
1 U.S. vehicle is affected by this Delivery Action.

Produced and printed in the USA and available as an electronic document.
© Polestar 2025

Quality Bulletin DP1048
B.

VEHICLES INVOLVED
NOTE: SERVICE POINT MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE
REPAIR FOR THIS DELIVERY ACTION. VEHICLES IN RETAILER INVENTORY MUST BE REPAIRED
PRIOR TO DELIVERY.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Delivery Action DP1048 PS3
Cell Modules” will appear for eligible vehicles, F4=History from the main Inquiry menu must
be selected to confirm Delivery Action DP1048 has not been completed. Eligibility can also be
confirmed in VIDA.
All vehicles must be checked for any incomplete Recalls, Service Campaigns, or Service
Upgrades. All open Recall, Service Campaigns or Service Action repairs must be completed.

C.

PORT VEHICLES
NOT all eligible vehicles arriving from the ports will have been completed. It is the Service Point’s
responsibility to check vehicle eligibility prior to delivery.

D.

PARTS / PARTS RETURN
Please refer to Parts Bulletin DP1048.

E.

OWNER NOTIFICATION
No owner notification. This action does not apply to retailed vehicles.

F.

VEHICLES IN INVENTORY
All vehicles marked for Delivery Action DP1048 must be remedied prior to delivery.

G.

SERVICE POINT RESPONSIBILITY
All vehicles qualifying for this Delivery Action must be repaired prior to a customer taking
possession of the vehicle at new car delivery.

H.

TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is 2AE (Polestar 3 High Voltage
Battery Training).

I.

REIMBURSEMENT PROCEDURES & ALLOWANCE
Delivery Action DP1048 claims should be submitted using the LONG FORM application only.
Claim Type:
Cause Code:
CSC Code:
Main OP:

DP1048
02
XW
97575-2

Failed Part No: 36011831 (Cell Module) or 36011832 (Cell Module, mirrored)

Page 2 of 3

2025-03-12

Quality Bulletin DP1048
Operation Number

Repair Description

Qty

97575-2

High Voltage Battery Dismantling
acc. To QB

1

Models

Labor Time

PS3

PS3 AWD – 10.6
PS3 RWD – 10.7

Models

Labor Time

And/or
Operation Number

Repair Description

Qty

97578-3

All Cell Modules replace acc. To QB

1

PS3

8.9

97577-3

Cell module 1-9 replace acc. To QB

9

PS3

0.8

97578-3

Cell module 10-16 replace acc. to
QB

8

PS3

0.7

*97576-3 is to be used if 17 modules are replaced. 97577-3 and 97578-3 are used for single
replacements, one per replacement.
*Labor times provided are current at the time of release and are subject to change: Claims will be
paid at the time in effect on the repair date.

2025-03-12

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