3/28/25, 9:09 AM Near Field Sensing Module (NFSM) Wired Updates
— SERVICE ACTION Global Service Action
ae Number: H451v3
Ss
JAGUAR
Changes are highlighted in blue
Subject: Publication No.: H451v3
Near Field Sensing Module (NFSM) Wired Updates Model: E-PACE (X540)
Model Year: 2021 - 2022
Model: F-PACE (X761)
Model Year: 2021 - 2023
Model: I-PACE (X590)
Model Year: 2021 - 2023
Model: XF (X260)
Model Year: 2021
Model: XE (X760)
Model Year: 2021 - 2022
Date of Issue: 28 March 2025
Expiry Date: 31 December 2025
All National Sales Companies (NSCs), importers, retailers and authorized repairers.
For the The approved JLR retailer/authorized repairer.
Attention of:
Important: | NOTE: The information in this campaign is intended for use by professional technicians. If you are not a JLR
retailer/authorized repairer, do not assume that a condition described affects a specific vehicle. Contact an authorized
JLR retailer/authorized repairer to determine if this campaign applies to a specific vehicle.
This campaign has been issued to provide the relevant repair instructions, parts and warranty information. This
campaign is valid for two years only. Repairs must be completed prior to the expiry date at the top of this campaign.
This campaign has been re-issued to update the model years affected
FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE
Apotential concer has been identified on specific vehicles within the above vehicle range.
Acertain number of 2021 to 2022 model year Jaguar vehicles are installed with Near Field Sensing Module (NFSM) that do not
support Software Over The Air (SOTA). This will mean that the NFSM will not be able to complete SOTA update when software
enhancements are released, the NFSM will always need a wired software update to receive the latest software. This particular
software update will provide improvements to the 3D camera, parking features, tow assist system and wade sensing. It will also
enable the vehicle to receive SOTA updates for other modules, providing the latest features, software stability and enhancements
ACTION TO BE TAKEN
At the next opportunity, you are requested to repair the vehicle.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty
Portal will be updated to reflect only those vehicles affected
‘An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be
reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage
Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are
any other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs
to be completed in one visit.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
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3/28/25, 9:09 AM Near Field Sensing Module (NFSM) Wired Updates
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles
must be repaired prior to handover of the vehicle for retail sale
Yours faithfully
Steve Oldham
Global Customer Care Quality Director
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3/28/25, 9:11 AM SERVICE INSTRUCTION
SROs
[Description | SRO [Tim
Near Field Sensing Module (NFSM) Update ECU | 85.86.56
NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only.
Always refer to TOPIx to obtain the latest repair time
Warranty Information
Warranty claims must be submitted quoting program code H451 with the relevant option code from the table below. As option codes are used there is no
requirement for you to enter SROs or parts, these are included for information only.
Program Code[Option] Description | SRO [Time
H451 NESM Update ECU | 85.86.56
H451 NNESM Update ECU | 85.86.56 | 0.5
Drive in/drive out | 10.10.10 | 0.2
NOTE:
The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this
action alone to be undertaken
Warranty claims must be submitted in accordance with the current JLR Global Warranty Manual, and its amendments, unless stated otherwise in this
bulletin.
Customer Reimbursement and Related Damage Process
NOTE:
If there is a requirement to claim for related/consequential damage or customer reimbursement, refer to the related instruction that can be found
in TOPIx (in the Search box, search for 'Related Damage Claim’ and open the related bulletin link).
NOTE:
Modules already at the latest software level will not be available for update. If the module update below cannot be completed due to already
being at the latest software level, email [email protected] with the Vehicle Identification Number (VIN) and campaign reference, for
the campaign to be closed
1. Connect the JLR approved diagnostic equipment and the JLR approved
battery support unit.
2.
NOTE:
Only complete this step if the vehicle is in transit mode
Select the link to disable transit mode.
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3/28/25, 9:11 AM SERVICE INSTRUCTION
3.
NOTE:
Only complete this step if the vehicle is in transit mode
Select the link to disable transit mode.
4, Update the NESM -
5.
NOTE:
If required
Select the link to enable transit mode.
6.
NOTE:
Ifrequired
Select the link to enable transit mode.
7. Follow all on-screen instructions to complete the task.
8. Disconnect the JLR approved diagnostic equipment and the JLR approved
battery support unit.
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3/28/25, 9:12 AM H451v3 - Near Field Sensing Module (NFSM) Wired Updates | TOPIx
SAMPLE CUSTOMER LETTER - FOR INFORMATION ONLY
Name
‘Address line 1
Address line 2
Address line 3
Post Code
Vehicle Identification Number (VIN):
Registration Number:
Program Number: H451
Date: month/year
An important message for owners of E-PACE, F-PACE, I-PACE, XE and XF vehicles
Dear
We are providing a Customer Satisfaction Program free of charge to owners of certain 2021 to 2022 model year E-PACE, F-PACE, |-
PACE, XE and XF vehicles.
Why are we contacting you?
Acertain number of 2021 to 2022 model year Jaguar vehicles are installed with Near Field Sensing Module (NFSM) that do not support
Software Over The Air (SOTA). This will mean that the NFSM will not be able to complete SOTA update when software enhancements
are released, the NFSM will always need a wired software update to receive the latest software. This particular software update will
provide improvements to the 3D camera, parking features, tow assist system and wade sensing. It will also enable the vehicle to receive
SQTA updates for other modules, providing the latest features, software stability and enhancements.
What will your JLR retailer/authorized repairer do?
We will update the NFSM software on your vehicle. This will be done free of charge under the terms of this program.
How long will it take?
We will complete the work as quickly and efficiently as possible to minimize inconvenience to you. Your retailer or authorized repairer will
advise how long they will need your vehicle when you make the booking.
What we are asking you to do
Call your preferred JLR retailer/authorized repairer without delay. Quote your Vehicle Identification Number (VIN) (located at the
beginning of this letter) and vehicle registration number, ask for a repair date for H451. If you do not have a retailer/authorized repairer,
access www,jaguar.com for contact details.
If you have trouble getting your vehicle repaired promptly and free of charge, contact the retailer/authorized repairer Service Manager for
assistance.
Thank you for attending to this important matter.
Yours sincerely
Head of Business
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