SUBJECT:

UNRESPONSIVE TOUCH SCREEN OF SDA2
AUDIO UNIT – WARRANTY EXTENSION

CIRCULATE TO:
[ X ] SERVICE ADVISOR

[

] GENERAL MANAGER

[ X ] SERVICE MANAGER

No:

TSB-25-54-002

DATE:

March 2025

MODEL:

See Below

[ X ] PARTS MANAGER

[ X ] TECHNICIAN

[ X ] WARRANTY PROCESSOR

[

] SALES MANAGER

PURPOSE

The SDA2 Audio Unit in certain 2020-2022 model year Outlander, Outlander Plug-in Hybrid and
Outlander Sport vehicles is now covered under an extended warranty period of 7 years, unlimited
miles.

BACKGROUND

The SDA2 Audio Unit touch screen may contain insufficient durability against UV rays, resulting in
the touch screen potentially becoming unresponsive. The original warranty on the SDA2 Audio unit
was 3 years from the original vehicle in service date or 36,000 miles, whichever came first. As a
result of this situation, the warranty for an unresponsive touch screen has been extended to 7
years from the original vehicle in service date and unlimited mileage.
This TSB instructs dealers to confirm that touch screen is unresponsive, and if confirmed, to
replace the SDA2 Audio Unit. Replacement units are available through the Mitsubishi exchange
program.

AFFECTED VEHICLES

Certain 2020 Outlander vehicles built between 7/1/2019 – 12/18/2020
Certain 2020 - 2022 Outlander Plug-in Hybrid vehicles built between 8/19/2019 – 11/19/2021
Certain 2020 - 2022 Outlander Sport / RVR vehicles built between 7/15/2019 – 6/6/2022
Before starting the replacement procedure, CHECK THE WARRANTY SUPERSCREEN to verify if the
vehicle is an affected VIN for this campaign and that this procedure has not already been
completed.

Copyright 2025, Mitsubishi Motors North America, Inc.

3/3/2025

Page 1 of 3

(5462/TSL2409046)

CUSTOMER NOTIFICATION
Letters will be sent to all owners of affected vehicles in March 2025 informing them of the
warranty extension. A sample customer notification letter appears at the end of this bulletin.

REPAIR PROCEDURE
Contact H&R to receive new radio exchange units. Follow the service manual procedure in Group
54A of the applicable service manual for removal and installation procedures. Upon completion of
the repair, confirm the condition has been corrected.

PARTS INFORMATION
Model
Outlander
Outlander PHEV
Outlander Sport/RVR

Part No

Part Name

Quantity

8740A098ER

UNIT, SDA2 (Audio)

1

8740A076ER

UNIT, SDA2 (Audio)

1

WARRANTY
1) For vehicles beyond the 3 year / 36,000mile, 3 year/ 60,000km original warranty terms, but
within the 7 years/ unlimited mile or km warranty extension:
• Submit a Warranty Claim utilizing the below information. No PWAs are required.
Model

Operation Code

A Code

B Code

Outlander
Outlander PHEV

545013NS

5A

Replacement Part

Work Time (H)

8740A098ER

0.4

8740A076ER

0.4

59

Outlander Sport / RVR

2) For vehicles still within the original 3 year / 36,000mile, 3 year/ 60,000km warranty terms:
• Submit a Warranty Claim utilizing the below information.
Model

Operation Code

A Code

B Code

Outlander
Outlander PHEV

54501310

5A

Outlander Sport / RVR

3/3/2025

Page 2 of 3

Replacement Part

Work Time (H)

8740A098ER

0.4

8740A076ER

0.4

59

(5462/TSL2409046)

MITSUBISHI MOTORS NORTH AMERICA, INC.
PO Box 689040
Franklin, TN 37068

Date: March 2025
This notice applies to your vehicle,
[VIN].
Subject: Warranty Extension - Touch
Screen of the SDA2 Audio Unit

Dear [NAME],
Mitsubishi Motors strives to build vehicles with the highest level of quality for our customers and to
continuously improve that quality with every vehicle built. To help assure your continued satisfaction with your
Mitsubishi vehicle, we are extending the warranty on the SDA2 Audio Unit touch screen in certain 2020, 2021
and 2022 Outlander, Outlander Sport and Outlander Plug-in Hybrid Electric vehicles.
Product Information:
The SDA2 Audio Unit touch screen may contain insufficient durability against UV rays, resulting in the touch
screen potentially becoming unresponsive. The original warranty on the SDA2 Audio unit was 3 years from the
original vehicle in service date or 36,000 miles, whichever came first. As a result of this situation, the warranty
for an unresponsive touch screen has been extended to 7 years from the original vehicle in service date and
unlimited mileage.
What your dealer will do:
Your local Mitsubishi Motors dealer will repair or replace the SDA2 Audio Unit if you experience an unresponsive
touch screen during the extended coverage period. The time needed for the service is approximately 30
minutes. The dealer may need your vehicle for a longer period of time, but every effort will be made to
minimize your inconvenience.
What you should do:
In the event the SDA2 Audio Unit in your vehicle experiences an unresponsive touch screen within the terms
of the warranty extension, please contact your local Mitsubishi dealer to have the service performed. This
warranty extension only applies to an unresponsive touch screen. When you bring your vehicle in, please
show the dealer this letter. If you misplace this letter, the dealer will still perform this repair on your vehicle,
free of charge.
If you experience any problem utilizing this warranty extension promptly and/or at no charge, please inform
us by calling the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday
7 a.m. to 4 p.m. (Central Time)
If you previously had your SDA2 Audio Unit touch screen repaired as a result of an unresponsive touch screen
and have paid for the repair, you may send your original repair order or invoice, and original receipt/proof of
payment to the following address for reimbursement consideration:
Mitsubishi Motors North America Inc., Customer Relations, P.O. Box 689040, Franklin, TN 37068
Sincerely,
Mitsubishi Motors North America, Inc.
3/3/2025

545013NS
Page 3 of 3

(5462/TSL2409046)