March 06, 2025

Service Action H447 — Door Zone Module — Quiescent Drain
Vehicles Affected: 2021 Model Year F-PACE, XF.
Dear Jaguar Owner:

Jaguar Land Rover North America, LLC is conducting a no-charge Customer Satisfaction Program (Program Code
H447) for owners of certain vehicles in the range listed above.

What is the issue?

As a result of a possible electrical current drain in the vehicle door modules, the battery state of charge could
be depleted, and you may not be able to unlock or start your vehicle. The risk of this occurring is increased if
your vehicle is left for a period of time without driving or the daily drive cycle mileage is low and insufficient to
recover the battery. You may see a low battery warning.

Your vehicle is affected by this program. Please note your vehicle may have received prior service for this
satisfaction program, however it has now been determined that an additional software update is now required
necessitating an additional service visit to fully remedy this concern.

What will Jaguar and your Jaguar Retailer do?

An authorized Jaguar retailer will update the Software for the door modules. There will be no charge for this
repair under this program.

What should you do?

Please contact your preferred authorized Jaguar retailer and provide them with your Vehicle Identification
Number (VIN) and request a service date to complete the work required under Program Code ‘H447’.

During this visit, please take the opportunity to discuss any aspect of your vehicle’s operation or performance
with the Retailer team who will be pleased to assist you with any questions you may have regarding your
vehicle in order for you to get the most out of its advanced features.

How long will it take?

The work will be carried out as quickly and efficiently as possible in order to minimize any inconvenience to you
and is expected to take approximately 30 minutes, although your retailer may need your vehicle for a longer
time. Your retailer can provide you with a better estimate of the overall time for the service visit.

Attention Leasing Agencies: please forward this notification to the lessee within (10) TEN days.

Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
What if | have previously paid for this repair?

If you have already paid for this concern before the date of this letter, Jaguar is offering a refund. To qualify
for a refund, please provide your authorized Jaguar retailer with the original paid receipt.

To avoid delays, please do not send the receipt to Jaguar Land Rover North America, LLC.
Moved or no longer own this Jaguar vehicle?

If you are no longer the owner of this vehicle, Jaguar would appreciate the name and address of the new
owner, using the return postage-paid card enclosed.

What should you do if you have further questions?

Should you have any questions regarding this Program or need assistance in locating the nearest authorized
Jaguar retailer, please contact the Jaguar Customer Relationship Center at 1-800-452-4827, option 9 and one
of our representatives will be happy to assist you.

You may also contact us by e-mail using the following address: [email protected].
If you have the need to contact Jaguar by mail, please use the following address:

Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way

Mahwah, NJ 07495

Thank you again for selecting Jaguar; your ownership experience is very important to us. We recognize this
service visit may be an inconvenience to you. Jaguar, in cooperation with your authorized Jaguar retailer, will
strive to minimize any inconvenience to you caused by this program.

Sincerely,

W Clarke

Wayne Clarke
Director, Technical Services
Jaguar Land Rover, NA LLC