NHTSA ID Number: 11016586
Manufacturer Communication Number: V9124022072871_2
TSB/Document Date: 2025-04-04
Summary
Installing Software revision
Technical Service Bulletin
91-24-02 - MIB3 Multiple Infotainment Issues
Transaction No.: 2072871/2
Condition
Applicable Vehicles
Model(s)
Year
Eng. Code
Trans. Code
VIN Range From
VIN Range To
PR Code
GTI, Golf R
2022-2024
All
All
All
All
8AR
Atlas, Atlas Cross
Sport
2024-2025
All
All
All
All
8AR
Revision Table
Instance Number
Publish Date
Version Number
Reason for Update
2072871/2
3/XX/2025
91-24-02
Updated software level.
2072871/1
1/29/2024
91-24-02
Original Publication.
NOTICE
This technical bulletin must be read in its entirety before attempting the software update.
– If software updates or flash campaigns/actions are performed on a vehicle, a battery charger with at least 70A charging
current MUST be used in order to avoid problems during the updates and flash campaigns/actions.
– This technical bulletin only applies to the vehicle groups specified above with PR code 8AR,
The customer may report one or more of the following symptoms:
Navigation system malfunctions
AM/FM/HD Radio preset loss or malfunctions
App-Connect malfunctions
Bluetooth malfunctions
Infotainment system will not turn on/boot up
Infotainment system freezes or reboots
MIB Display image(s) distorted
Sirius/XM malfunction
Volume control(s) malfunction
Abnormal noise(s) from audio system
WiFi hotspot malfunction
Technical Background
This procedure resolves the concern(s) specified above by updating the information Electronics Module -J794- to the latest software level 1983 .
Production Solution
N/A.
Service
Software Update Procedure
•
Connect the MTRMSP0702 battery maintainer/charger to the vehicle’s 12 volt battery.
•
Switch the ignition to the ON position.
•
Switch ON the Infotainment System.
•
Check the infotainment software level by pressing and holding the square home key on the left side of the touchscreen menu to access
“Service Mode”.
•
Once in Service Mode, select “Software update/versions” from the touchscreen menu.
•
Select “System information” from the touchscreen menu.
•
If the “Software” level is lower than 1983 , proceed with this Technical Bulletin.
•
If the “Software” level is greater than or equal to 1983 , this work procedure does not apply.
Create USB with SD/USB Creator
•
Refer to Technical Bulletin 2054866 (00-19-04) Set Up SD/USB Creator to Obtain Software Updates.
•
Create USB part number 3G8.919.360.AQ
Update Programming
Section 1 (USB)
•
Insert USB 3G8.919.360.AQ into port 1 of the USB connection in the front center console.
•
Press and hold the rounded square home key on the touch screen menu to access “Service Mode”.
•
Select “Start update” from the touchscreen menu when prompted.
•
Follow all confirmation prompts throughout the USB update process as needed.
•
When a confirmation prompt is displayed indicating the update is completed, click “OK” on the touchscreen menu.
Section 2 Software Version Management (SVM)
•
Connect the ODIS tester to the vehicle’s Data Link Connector (DLC)
•
Initiated Guided Fault Finding (GFF) and allow the tester to complete interrogation of all modules.
•
Once GFF module interrogation is completed, click on the “Special Functions” tab.
•
Under “5F – Information electronics 1 – J794”, select “Adapting Software”.
•
Select option 1 “Software update via measure code”.
•
Enter SVM code 3700 .
•
Continue through the test plan, confirming all steps as needed.
•
Once the test plan is completed, exit GFF then remove the USB.
Warranty
,
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and Procedures Manual.
Models
Year(s)
Eng. Code(s)
Trans. Code(s)
VIN Range From
VIN Range To
Atlas, Atlas Cross
Sport
2024-2025
All
All
All
All
Golf R, GTI
2022-2024
All
All
All
All
SAGA Coding
Claim Type:
Use applicable Claim Type
1)
Service Number:
Damage Code
HST
Damage Location
(Depends on Service No.)
9193
0039
--
--
Parts Manufacture
Atlas, Atlas Cross Sport, Golf R, GTI
Labor Operation
3)
: Charge Battery
01500010 = See Elsa for latest time units
Labor Operation
3)
: Update Programming USB
91932599 = 30 TU
WG8 2)
Labor Operation
3)
See GFF Time expenditure
: Update Programming SVM
Diagnostic Time
4)
GFF Time expenditure
01500060 = Actual GFF print out. 70 TU max.
YES
Road Test
01210002 = 00 TU
01210004 = 00 TU
NO
Technical Diagnosis
01320000 = 00 TU max.
NO
Claim Comment: Input “As per Technical Bulletin 2072871” in comment section of Warranty Claim.
1) Vehicle may be outside warranty in which this Technical Bulletin is informational only.
2) Code per warranty vendor code policy.
3) Labor Time Units (TUs) are subject to change with ELSA updates.
4) Documentation required per Warranty Policies and Procedures Manual.
Required Parts and Tools
No special parts required.
Tool Description
Tool Number
Midtronics Battery Maintainer
MYRMSP0702
VAS Diagnostic Tool
VAS 6150/X & VAS 6160/X and ODIS Service with: current online
updates
USB
3G8.919.360.AQ
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and
Repair Manuals for the latest information.
© 2025 Volkswagen
Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information
available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its
affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
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TSB/Document ID: V9124022072871_2
Replacement Service Bulletin Number:
MFR Communication Date: 2025-03-20
MFR Internal Campaign ID/Software Version: 3G8.919.360.AQ
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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