Service Action
Code: 91SK
Subject
Document History

Affected Vehicles

Emergency Call Module

Date
03/04/2025

Country
USA

Summary
Original publication

Beginning
Model Year
2025

Ending
Model Year
2025

Vehicle
ID. BUZZ

Vehicle
Count
8

Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this
action. ELSA is the only valid campaign inquiry & verification source.

About this Service
Action
Code Visibility



Campaign status must show “open.”



If ELSA shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Volkswagen will replace the emergency call module for vehicles included in this service action
to help address an issue that may cause complications when attempting to enroll (register) the
primary user.
On or about March 04, 2025, the campaign code will be applied to affected vehicles.

Owner Notification

Owner notification will take place in March 2025. An owner letter example is included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on June 30, 2030. Work must be performed on or before this date to be
eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this work performed after the expiration date, your normal
parts and labor cost associated with this work will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2025 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 9.0

91SK Page 1 of 10

Parts Information
Criteria

02

Quantity

1

Initial Allocation:
NO

Part Number

14A-035-285-A

P.O.C. Part Description

Ordering Method

CONTR.UNIT

Reference POC
comments individually by
part number, or in the
POC Campaign List

Dealers will be sent an initial allocation for inventory vehicles. If no initial allocation
was received, please reference your dealer’s Estimated Remaining Repairs by
campaign to view your potential VIN population.

NOTE
Your dealer’s Estimated Remaining Repairs by campaign can be found in Parts on Command.
Click on “View Campaign List” and review the Estimated Remaining Repairs column.
NOTE
Campaign parts should always be ordered as per the parts information in this circular. The ordering system will
supersede the part, if applicable.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2025 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
91SK Page 2 of 10

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If a customer declines campaign work, refer to the “Customer Declines Campaign/Update Repair” section in the
Campaign/Update Policy and Procedures Manual.
Service Number

91SK

Damage Code

0099

Parts Vendor Code
Claim Type

WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner

Mark CONTR.UNIT* as causal part
Do not claim wash/loaner under this action.
Loaner/rental coverage cannot be claimed under this action. However, loaner/rental
may be covered under the current loaner/mobility program. Please refer to the
Volkswagen Warranty Policy and Procedures Manual for loaner claims information and
reimbursement details.

Criteria I.D.

02

LABOR
Labor Op

Time Units

Description

9170 55 99

40

Replace emergency call module (OCU)

2706 89 50

SEE ELSA

Charge battery

0150 00 60

Time stated on
diagnostic protocol

GFF/Guided Functions

PARTS
Quantity

Part Number

Description

1.00

14A035285A

CONTR.UNIT*

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2025 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
91SK Page 3 of 10

Customer Letter Example (USA)

This notice applies to your vehicle: ,
Subject: Service Action 91SK - Emergency Call Module Software
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2025 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle
affected by this action.
About this Service Action:
Volkswagen will replace the emergency call module for vehicles included in this service action to help address an issue that may
cause complications when attempting to enroll (register) the primary user.
This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your

dealer may need additional time for the preparation of the work, as well as to accommodate their daily workshop schedule.

What should you do?
Please contact your authorized Volkswagen dealer without delay to schedule this work. To set up an appointment online, please
visit www.vw.com/find-a-dealer.
Additional Information
•

This service action will be available for you free of charge only until June 30, 2030. If you wish to have this
work performed after that date, your dealer’s normal costs associated with this repair will apply.

•

If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter immediately
via first-class mail to the lessee within ten (10) days of receipt.

•

If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time,
if you have changed your address or no longer own the vehicle identified in this letter, or if you should have any
questions about this communication, please reach out to us using your preferred method of communication at
www.vw.com/contact or by calling us at 800-893-5298.

•

To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit
www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign
Lookup tool.

We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2025 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
91SK Page 4 of 10

Repair Overview

•

Replace emergency call module (OCU).

NOTE
•

These repair instructions may differ from the labor operations and labor times listed in ELSA.

•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

This procedure must be read in its entirety prior to performing the repair.

•

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

•

When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2025 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
91SK Page 5 of 10

Required Tools

Battery Tester/Charger
capable of minimum 70
Amp continuous supply
-VAS5908KIT(or equivalent)

Diagnostic Tester
-VAS6150X/6160X(or equivalent)

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2025 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
91SK Page 6 of 10

Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•

Confirm the Campaign/Action is open . If the status is closed, no further work is
required.

•

Note the Applicable Criteria ID for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
All campaigns/actions with a repair available must
be performed in order of the Start date .
The oldest should be performed first (unless
otherwise noted in the repair instructions).
Proceed to Section B

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2025 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
91SK Page 7 of 10

Section B – Repair Procedure
•

Replace the emergency call module per the
ELSA repair manual:
o

•

Repair manual > Electrical System >
Communication > 91 Communication
> Components/Control Modules >
Control Module for Emergency Call
Module and Communication Unit
J949, Removing and Installing.

Perform the replacement test plan for the
emergency call module:
o

Operating mode - Diagnosis >
DA 0075 > Guided Functions >
0075 - Replace control module,
Perform initial operation.

•

Follow the on-screen prompts.

•

Exit GFF and send diagnostic protocol online.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2025 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
91SK Page 8 of 10

•

Verify that the green light in the overhead
console for the Car Net system is illuminated.
NOTE

Depending on the location of the vehicle, GPS and
mobile data reception may be limited. The vehicle
may need to be moved to an area that has sufficient
reception for the green light to illuminate. For
example: The vehicle may need to be brought
outside with a clear line of sight to the sky if
reception inside the shop is poor.
NOTE
If the green light does not illuminate and there is
sufficient GPS and mobile data reception found
during the replacement test plan, there may be
other issues outside the scope of this campaign.

CRITICAL REPAIR STEP

STOP!
Perform a test drive above 20 mph/35 kph to
calibrate the three-phase drive -VX54-.
When performing this road test, the vehicle will
momentarily lose acceleration when the threephase drive -VX54- calibrates. Ensure the road test
is performed in a safe manner.

Proceed to Section C

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2025 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
91SK Page 9 of 10

Section C – Campaign Completion Label
Install Campaign Completion Label
•

Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.

TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
Proceed to Section D

Section D - Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and
the Part Destruction and Core Disposition Report for Canada.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2025 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
91SK Page 10 of 10