NHTSA ID Number: 11016559
Manufacturer Communication Number: TSB_2077314_1
TSB/Document Date: 2025-04-04
Summary
This reporting obligation pre repair requests that technicians contact the Technical Assistance Center in instances where the hand-held transmitter cannot be programmed to the garage door opener.
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Reporting obligation
Topic
96 Reporting obligation pre repair: hand-held transmitter cannot be programmed to Homelink
garage door opener
Market area
United States 444 Volkswagen
of America, Inc. (6444)
Brand Audi
Nansaction — |o077314/1
Level EH
Status Released for publishing
Type Reporting obligation pre repair
Release date
Mar 21, 2025
New customer code
Object of complaint
Complaint
type
Position
assistance systems, comfort controls -> open/close garage door -> close garage door
assistance systems, comfort controls -> open/close garage door -> garage door
transmitter programming
assistance systems, comfort controls -> open/close garage door
assistance systems, comfort controls -> open/close garage door -> open garage door
Vehicle data
Audi A3,A4,A5,A6,A7,A8,Q3,Q4,Q5,Q7,Q8,e-tron,e-tron GT
Sales types
Type
MY
Brand |Designation| Engine code
Gearbox code
Final drive code
4*
2024
*
*
4*
2025
*
*
*
8w*
2024
*
*
*
8w*
2025
8yY*
2024
8yY*
2025
Ft
2024
Ft
2025
GE*
2024
GE*
2025
PLS | >| Sl SP) Slr) >| >| >
PR numbers
PR numbers
?:with VC2
Documents
Document name
master.xml
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Reporting obligation pre repair Transaction No.: 2077314/1
96 Reporting obligation pre repair: hand-held transmitter cannot be programmed to
" Release date: Mar 21, 2025
Homelink garage door opener
Condition
Customer states:
The hand-held transmitter cannot be programmed to the Homelink garage door opening system in the vehicle
although it is compatible according to the compatibility list from https://homelink.com/audi. The menu item for
programming the garage door is not greyed out on the MMI.
Workshop findings:
The customer complaint can be reproduced and is static.
No relevant event memory entries are logged.
Troubleshooting pairing process through https://homelink.com/audi was unsuccessful.
Technician diagnosis determines the garage door control unit needs to be replaced.
Technical Background
Not applicable.
Production Solution
Not applicable.
Service
Audi of America is requesting your cooperation in supplying us with technical information regarding this condition.
Please create a TAC ticket and provide the following documentation in the initial ticket:
Please take photos of the customer's concern and attach them to the TAC ticket. Photos should:
+ Be taken in focus and with sufficient light.
* Include the information label on the back of the garage door opener remote that needs to be programmed.
+ The label information should be clear and legible.
Please do not perform further repairs.
With this reporting obligation, please also document the exact description of the garage door opener which needs to
be adapted in the TAC ticket information (Make / Model / Serial number / Frequency / etc.).
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All part and service references provided in this TSB (2077314) are subject to change and/or removal. Always check
with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2025 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form
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TSB/Document ID: TSB_2077314_1
Replacement Service Bulletin Number:
MFR Communication Date: 2025-03-21
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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