A Connection offline
Technical Service Bulletin
91 Automatic online map update (OTA - over the air) - various complaints
United States 444 Volkswagen of America, Inc. (6444)
[Status | Released for publishing
Release date Mar 11, 2025
New customer code
Object of complaint Complaint type [Position]
information, navigation, communication, entertainment -> radio, navigation, functionality -> does not
MMI and drive device functions -> software update -> database navigation start y
(online) software update
information, navigation, communication, entertainment -> radio, navigation,
MMI and drive device functions -> software update -> database navigation functionality -> stopped
(online) software update
information, navigation, communication, entertainment -> radio, navigation, control modules,
MMI and drive device functions -> software update -> database navigation services -> error
(online) software update message
New workshop code
Object of complaint Complaint type [Position|
information, navigation, communication, entertainment -> radio, navigation,
MMI and drive device functions -> software update -> database navigation functionality -> stopped
(online) software update
information, navigation, communication, entertainment -> radio, navigation, control modules,
MMI and drive device functions -> software update -> database navigation services -> error
(online) software update message
information, navigation, communication, entertainment -> radio, navigation, functionality > does not
MMI and drive device functions -> software update -> database navigation start y
(online) software update
Vehicle data
MIB2+ MLB Vehicles: A6, A7, A8, Q7, Q8, e-tron
Sales types
aoa |
aoa |
aoa |
aoa fo

jams faorfa |
jam aozofa [|
jan faorsfa |
an aorfa |
lan aozofa
se faosfa |
[se [zoofa fF
PR numbers

MIB3 MLB Q7, Q8, A6, A7, A8, e-tron, etronGT

Sales types

lsar_[zozofa |
jaar faozifa |
jaar faozfa |
jaar faozsfa |
aa faozfa |
jaar _faozsfa |
ja: faozofa [|
jax: aorta fT
lacs [aozzfa |
jax [zozsfa |
jax faozafa |
jar faozsfa |
jam aozyfa [|
jam faozfa |
jam faozsfa |
jam faozafa
lame [aozsfa |
lan fzoifa ff
lant [zozzfa |
jan faozsfa |
jan aozafa [|
lant faozsfa |
jes faozfa |
[res jaozsfa |
[oes faozifa fF

Final drive code
aoa |
aoa |
aoa |
PR numbers

2-with IT3

?:0r ?:with IT4

?:0r ?:with JES

MIB3 MQB: A3, Q3, Q4etron

Sales types

Final drive code
aoa |
aoa |
aoa fT
asa [|
aoa fT
aoa |
aoa |
aorfa |
aoa |
aoa |
aoa |
aoa fT
asa fT
PR numbers

?:with EL3 ?:and ?:without 18H ?:and ?:without I8L

?:or ?:with ELS ?:and ?:without 18H ?:and ?:without I8L

?:or ?:with JE3 ?:and ?:without I8H ?:and ?:without I8L

MIB3 MLB: A4, A5, Q5

Sales types

Final drive code
aoa |
aoa |
aoa |
aoa |
aozfa |
aosfA |
azole ff
aorta |
aoa |
aoa |
aorfa |
aoa |
PR numbers

2:with GP1

MIB2+ MQB Q3

Sales types

PR numbers

?:with I8T ?:and ?:with EL3

Documents

attachment1.gif

A Connection offline

Technical Service Bulletin Transaction No.: 2077204/1
91 Automatic online map update (OTA - over the air) - various complaints Release date: Mar 11, 2025
Condition

Customer states:
Various complaints relating to the automatic online map update over the air:

1. Automatic online map update (OTA) not offered.

2. Automatic online map update (OTA) stops/freezes.

3. Automatic online map update (OTA) aborted, and error message displayed.

Technical Background

General information about automatic online map update over the air (OTA):
This function must be activated manually on the MMI (HOME > Settings > System maintenance).

No message is shown under “Software update” on the MMI to indicate whether a new OTA map update is
available as the map updates run automatically. The online map update starts automatically; the top status
bar on the MMI display shows a car symbol with download arrows. Information on the update status is
shown during installation. The update runs in the background (even if route guidance is active); a
confirmation is displayed once installation is complete.

MIB3 with 7UG with I8Y or I8Z or GP1 or Q7 and Q8 from MY 2023 without PR number

Monthly map update (not always on the same day each month) if changes are available for the region that the
vehicle is driven in. After approx. 10% of a journey which is actively using route guidance, one or more updates are
initiated for the destination region as well as for any transit regions being driven through if there are changes to the
relevant regions’ map data which have not yet been installed in the vehicle.

MIB2+ (7UG with I8T, except Q3 with I8V)

One automatic online map update per quarter.
The automatic online map update is triggered for the (home) region in which the vehicle is usually driven after 20
stationary periods (bus sleep cycles). The map update works in up to 5 regions in which the vehicle is frequently
driven in accordance with the above principle.

Production Solution

Not applicable.

Service

If there is no appropriate TSB for a particular complaint, please always check the conditions/settings in points 1 to 5
first as they may solve the customer’s problem.

Steps:

1. Have the requirements for an automatic map update been met (refer to “Technical background”)?

2. Check whether the automatic map update is activated in the MMI (this can be done by the customer) ->
MIB2+/MIB3: Menu > Settings > System maintenance > Automatic online map update.

3. Check whether all privacy settings are deactivated (this can be done by the customer).

4. Check whether the license for the connect package is active.

5. Restore the factory settings for “Online updates” (MIB2+ only) or “All” under MMI HOME > Settings > System
maintenance > Restore factory settings (this can be done by the customer).

6. (MIB3 only) Check whether entry “B126CFO” is logged in the event memory of control unit J794. If it is logged,
continue with step 13. Otherwise, continue with step 7.

7. Ifthe automatic map update is still not offered after completing step 6, continue with step 10.

8. Ifamap update has stopped part way through (symbol in top status bar) and not finished, deactivate the
online map update temporarily (HOME > Settings > System maintenance), switch the vehicle off and on again
and lock and unlock it.

9. After you have switched the vehicle on again and the MMI has fully initialized, press and hold the top right
corner of the display (where the time is shown) with two fingers to enter the red engineering menu. Use the
volume control on the center console to navigate through the menu and leave it again immediately via “Reboot
to the normal mode” and “Quick”. The MMI will restart in normal mode. (This step erases a map update which
has frozen in the system.)

10. Once the system has fully initialized, leave and lock the vehicle and wait for 1 hour while it is in bus sleep
mode. Then activate the automatic online map update (if deactivated previously). An online map update
should be offered again soon and installed automatically.

11. If steps 1 to 10 do not fix the problem, perform a terminal 30 reset directly on the control unit for information
electronics. To do so, remove the fuse for the control unit J794 (5F) and wait for at least 30 minutes.

12. Start the MMI and wait until all systems are fully initialized. Then restore the MMI to the factory settings for
“Online updates” (MIB2+) or “All” and leave the vehicle parked for at least 1 hour (bus sleep mode). Then put
vehicle back into operation and reassess the complaint.

13. If the measures performed so far still have not solved the problem, a corrupt hard drive partition may be the
cause. Control unit for information electronics 5F does not have to be replaced. Perform the repair according
to the instructions in TSB 2062115 (MIB3) or TSB 2073866 (MIB2+) with or without the DTC B126CFO. ->
Download the latest navigation map package from myAudi (web portal or generate a download link in the
myAudi app) in preparation before erasing the data or use an existing medium that contains a recently
downloaded, unzipped, up-to-date map package for the relevant MIB generation (MIB3 or MIB2+).

After the TSB specified has been performed and the online map update has been activated, the updates should

then run again at regular intervals.

Please only submit TAC or DBS tickets if you have performed all steps described and one of the complaints

described at the start of this TSB persists.

For MIB3 and MIB2+ vehicles:

You can add the customer’s vehicle or another (demonstration) vehicle with an identical MMI generation in

your myAudi account and download the navigation data in the web portal or by generating a download link

in the myAudi app. You should then delete the vehicle from your account.

As the MIB3 data and MIB2+ data are the same for all vehicles with the respective system, they can be

reused until there are new data on myAudi or ETKA (issued every six months in approximately weeks 25

and 18.

The navigation data from myAudi for a map update can usually be installed without deleting anything if the

data are newer than those stored in the MMI. We can only recommend this for the MIB2+ generation, as on

the MIB3 generation the regions that the vehicle is driven in are updated to a newer version via the online
update when route guidance is active.
Warranty
Claim Type: + If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Service Number / 9107 / A339 No online map update is For work performed on
Damage Code: offered in the vehicle. vehicle due to issue not
caused by vehicle
technology

9196 / A339 No online map update is The issue is caused by

offered in the vehicle. the information
electronics (diagnostic
address 005F).

9107 / A439 An online map update was For work performed on
started but is cancelled or vehicle due to issue not
shows an error message. caused by vehicle

technology
Labor Operations: Check display and operating unit control unit | 9196 0199 20 TU

(remove fuse)

Program display and operating unit control 9196 2599 20 TU

unit

Check and adjust display and operating unit | 9196 0599 10 TU

control unit

GFF 0150 0060 Time stated on the

diagnostic protocol

Charge battery 2706 8950 See SRT with

associated operations

Claim Comment: As per TSB 2077204/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools

Tool Number Tool Description

N/A (locally sourced) | USB Flash Drive, 32GB or larger

VAS 6160/VAS 6150 | VAS tester with the current version of ODIS (Windows 10)
Additional Information
All part and service references provided in this TSB (2077204) are subject to change and/or removal. Always check
with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.

©2025 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
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