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Technical Service Bulletin

Topic 55 Rear lid only opens slightly and then stops

Market area

United States 444 Volkswagen of America, Inc. (6444)

Brand Audi

Transaction No. |2077064/2

Level EH

Status Released for publishing

Release date Mar 20, 2025

New customer code

Object of complaint

Complaint type

Position

body attachments and installations -> doors, lids operation -> open
rear lid manually

functionality -> cannot be opened

body attachments and installations -> doors, lids operation -> open
rear lid manually

functionality -> operation
sequence incorrect

body attachments and installations -> doors, lids operation -> close
power rear lid

functionality -> no function

body attachments and installations -> doors, lids operation -> close
power rear lid

functionality -> partially out of
order

body attachments and installations -> doors, lids operation -> close
power rear lid

functionality -> operation
sequence incorrect

body attachments and installations -> doors, lids operation -> open
sensor controlled rear lid

functionality -> no function

body attachments and installations -> doors, lids operation -> open
sensor controlled rear lid

functionality -> operation
sequence incorrect

body attachments and installations -> doors, lids operation -> open
power rear lid -> rear lid opening height

dimensional accuracy -> too low

body attachments and installations -> doors, lids operation

functionality

body attachments and installations -> doors, lids operation -> open
power rear lid

functionality -> warning tone
sounds without cause

body attachments and installations -> doors, lids operation -> open
power rear lid

functionality -> cannot be opened

Vehicle data
Q6 e-tron; SQ6 e-tron

Sales types

Type|MY |Brand|Designation

Engine code |Gearbox code | Final drive code

GF* |2025|A * * *

Documents

Document name

master.xml

A Connection offline

Technical Service Bulletin Transaction No.: 2077064/2
55 Rear lid only opens slightly and then stops Release date: Mar 20, 2025
Condition

REVISION HISTORY

Revision | Date Purpose

2 - Revised Service (Modify rear lid initialization process)

Revised Warranty (Remove and modify labor operations)

41 02/26/2025 | Initial publication

Customer states:
+ The rear lid only opens slightly and then stops.

Avideo of the concern can be found at https://audi-external.kzoplatform.com/player/medium/29518261 79385988750
or by scanning the below QR Code.

Figure 1. Scan the QR code to view a sample video of the above concern.

Workshop findings:
+ The rear lid only opens slightly and then stops.

* Intermittent, no event memory entry.

Technical Background

Under unfavorable circumstances during the rear lid calibration at the factory, the current draw for the rear lid drive
motors is set to be too low. In rare cases, this leads to occasional irregular behavior when opening the rear lid,
without an event memory entry being logged.

Areference video is included (Figure 1).

Production Solution

Optimized software from week 25/2025 onward.

Service

Please first check the precise fit of the rear lid and the permissible buffer forces at the rear lid buffers and make sure
the specifications are complied with. To do so, refer to the information provided under “Adjusting rear lid” in the
Workshop Manual; use spring pressure gauge VAS 895 035 and measurement film VAS 895 037 or alternatively
spring scales in accordance with SOST article on spring pressure gauge VAS 895 035.

Then reset initialization of the rear lid and then adapt it again. Proceed as follows:

+ Open the rear lid approximately halfway so that you can easily access the electric rear lid lock actuation
buttons on the inside (Figure 3, item 3) and on the outside (Figure 2).

* Press and hold the electric rear lid lock actuation button on the outside (Figure 2) and the electric rear lid lock
actuation button on the inside (Figure 3, item 3) simultaneously for at least 5 seconds. An audible signal will be
given.

+ Then close the rear lid and wait 2 seconds.

+ Open and close the rear lid 3 times using only the two buttons (Figure 2 and Figure 3, item 3). Make sure that
the rear lid reaches the end positions each time.

+ The initialization process is now complete.

©

It is essential not to hinder or stop the movement of the rear lid under any circumstances. This would
interrupt the initialization process.

A caution

Anti-trapping protection is NOT active for the entire duration of the initialization process. Make sure that
there is no risk of trapping for you or other persons at any time.

Figure 2. Exterior rear lid lock actuation button.