Customer Outreach
PO Box 8338
Saint Joseph, MO 64508

[email protected]
altec.com/altec-connect/

Phone 1-877-GO ALTEC

This campaign applies to your vehicle. Refer to the provided list.
Dear Altec Owner,
Altec Industries, Inc. has issued a customer satisfaction campaign as described in the included Service Information Letter (SIL). According to our records, you own one or more units this applies to.
Refer to the included letter for the items covered under the Altec Warranty Policy. If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a
pre-notification remedy of the problem associated with this letter.
Compare your unit’s identifying information with the provided list to verify your unit is affected. You may also
contact Altec or view your fleet through Altec Connect to determine if there are any other outstanding notices.
If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment
to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by
first class mail within ten (10) days of the receipt of this notice.
We regret this inconvenience; however, we are taking this action in the interest of your continued satisfaction with
Altec products.
Thank you for your immediate attention on this important matter.

Service Information Letter SIL- 3212-A
JEMS PDM Jumper
Units Affected: Certain AT40G and AT41ME aerial devices mounted on Ford chassis built from August
2024 to December 2024. Verify your unit is affected by reviewing the attached list or accessing Altec
Connect.
Background: Altec has learned that the power distribution module (PDM) on affected units may contain
a jumper wire that provides power to the manually toggled platform start/stop switch, regardless of park
signal status.
Customer Action: Inspect the PDM using the Inspection Procedure beginning on page 2, or contact
Altec to perform this inspection. If the inspection shows that repair is required, order and install the PDM
Wiring Correction Kit, part number 991878953, or contact Altec to perform this installation. Complete the
inspection and repair no later than the next preventive maintenance interval or 90 days from the receipt
of this notice, whichever comes first. Completing this work will ensure the start/stop circuit functions as
intended without disruptions.
Subsequent damage due to failure to perform the required action(s) in the time period allowed will not be
covered by warranty.
Ask your service provider to check for any outstanding notices at your next appointment.
Requirements: The inspection is estimated to take 40 minutes and 2 people to complete. The repair is
estimated to take 1 hour and 1 person to complete and should be performed by someone familiar with
reading Altec schematics. A second person is required to assist with the repair verification steps.
Completion and Warranty: The inspection and repair are covered under the Altec Warranty Policy
until April 4, 2027 and can be performed by Altec, the customer, or the customer’s warranty provider. The
repair should be performed by someone familiar with reading Altec schematics. Altec will perform the
work for free at an Altec facility. If the customer or the customer’s warranty provider performs the work, a
warranty claim must be submitted to be reimbursed for the cost of the parts and/or labor. Altec will allow
up to $120.00 for the labor to perform the inspection and up to $180.00 for the labor to perform the repair.
Customers are responsible for the travel costs of an Altec Mobile Service technician if the technician performs the work at the owner’s location.
Altec Contact Info:
Phone: 1-877-GO ALTEC (1-877-462-5832) — Altec Connect Customer Portal: altec.com/altec-connect/

Inspection labor
Repair labor
Account #
Travel
NHTSA code
Prime fail P/N
Kit instructions

Altec Use Only
1.1 hr (Service); 0.6 hr (Other)
1.5 hr (Service); 1.0 hr (Other)
010.0667.431563.000.9511.000
Not included
90
NA
074900972

Released: April 4, 2025

Description
PDM wiring correction kit

Altec Use Only
Part No.
991878953

Qty
1

Warranty
Yes

Page 1 of 3

SIL-3212-A

Inspection Procedure: Normal mechanic’s hand tools, normal electrical tools and 2 people are required for this inspection.
1. Read and understand all steps of the instructions before beginning the procedure. Wear appropriate
personal protective equipment (PPE) following your employer’s requirements.
2. Position the unit on a level surface, apply the parking brake, and turn off the engine. Chock the wheels.
3. Assign one person to the start/stop switch at the lower controls or tailshelf and assign the second person to the vehicle cab.
4. The person in the cab will verify the PTO switch is in the off position and with their foot
firmly on the brake, start the truck. Keeping their foot on the brake, release the parking brake
and shift the truck into drive.
5. Remain in the vehicle cab and do not release the brake.
6. The person at the start/stop switch will engage the start/stop function while the vehicle is in
drive.
• If the vehicle remains running, there is no repair needed. Proceed to step 7.
• If the vehicle turns off, repair is required. Proceed to step 8.
7. No repair is required.
a. Put the unit back into service.
b. Complete the Inspection Sheet at the end of this notice, and return it to Altec.
c. If the inspection was performed by Altec, mark this notice as complete on the Service Request.
d. Do not complete the remaining step in this notice.
8. Repair is required.
a. Take the unit out of service until the repair has been completed.
b. Arrange for the installation of the kit part number 991878953 using one of the methods below.
• Contact Altec Service to schedule the installation of the kit.
• Contact Altec Parts to order the kit, and schedule for your own technician or your third party
provider to install the kit.
c. Do not complete the Inspection Sheet at the end of this notice. Completion of the notice will be
documented after the vehicle is repaired.
d. Install the kit upon receipt.

Page 2 of 3

SIL-3212-A

Inspection Sheet

Complete this form and submit it to Altec to document inspection completion.
Choose one of these options for submission.
• Scan the Product Safety QR code and complete the form.
• Complete, scan, and email this page to [email protected]
• Online through the customer portal – Altec Connect*
*If the customer or the customer’s warranty provider performs the repair, submit
a warranty claim through Altec Connect to be reimbursed for the cost of the parts
and/or labor.

Model

Altec Unit Serial Number

Product Safety

Altec Connect

Date Inspected

Company Name ________________________________________________________ Phone____________________________________
Service Company Name__________________________________________________ Phone____________________________________
Company Contact ________________________________________________________________________________________________
Company Mailing Address_________________________________________________________________________________________
City ______________________________________________________State/Province __________________________________________
ZIP/Mailing Code ___________________________________________Country _______________________________________________
Signature __________________________________________________

Submission of this form does not order parts or schedule service from Altec.
Contact Altec for more information or to schedule the work to be done by Altec.
Make copies of this form for additional units if needed.

Page 3 of 3