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Technical Service Bulletin

57 Bonded outer door seal coming loose from the door

United States 444 Volkswagen of America, Inc. (6444)

[Status | Released for publishing

Release date Feb 17, 2025

New customer code

Object of complaint Complaint type [Position]
body attachments and installations -> doors -> door seal component, automotive fluids -> loose
body attachments and installations -> doors -> door seal component, automotive fluids -> loose
body attachments and installations -> doors -> auxiliary door seal |component, automotive fluids -> loose
body attachments and installations -> doors -> auxiliary door seal |component, automotive fluids -> loose
New workshop code

Object of complaint Complaint type [Position]
body attachments and installations -> doors -> auxiliary door seal | component, automotive fluids -> loose
body attachments and installations -> doors -> door seal component, automotive fluids -> loose
body attachments and installations -> doors -> door seal component, automotive fluids -> loose
body attachments and installations -> doors -> auxiliary door seal |component, automotive fluids -> loose
Vehicle data

Audi A5

Sales types

Documents

!\, Connection offline
Technical Service Bulletin Transaction No.: 2076939/1
57 Bonded outer door seal coming loose from the door Release date: Feb 17, 2025
Condition
Customer states:
+ The door seal has come loose.
Workshop findings:
+ The adhesive bond for the outer door seal has come loose from the door.
Technical Background
Various factors such as pressure, temperature and dirt in bonding area have an influence on the adhesive bond
between the outer door seal and the door.
The adhesive bond for the outer door seal can come loose in the entire area where the outer door seal contacts the
door.
The following photos show examples of possible occurrences of the issue (Figures 1-4):
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Figure 1. Door seal coming loose.

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Figure 2. Door seal coming loose.
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Figure 3. Door seal coming loose.

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Figure 4. Door seal coming loose.
Production Solution
Optimized process.
Service
This TSB replaces TSB 2064183: 57 Bonded outer door seal coming loose from the door for A5 models.
Replace affected door seals as described in Workshop Manual.
Note the following requirements when performing work:
+ The vehicle and the seal must be at room temperature.
+ The bonding surfaces must be free of dirt and grease.
+ When installing, do not scratch the seal.

+ To prevent the outer door seal from becoming detached or misaligned, it is important that the door is not
closed for at least 30 minutes.
+ If the door has been renewed, use the routing of the outer door seal on the opposite side as a guide when
positioning the outer door seal.
+ Remove any remaining adhesive tape from the vehicle body using adhesive strip remover VAS 6349. Clean
the bonding surface on the painted surface with cleaning solution D 009 401 04 and all to flash off.
When billing, please always attach photos/videos that clearly shows the complaint to DOC-IT. To ensure a reference
to the vehicle, the image/video must:
+ Include the VIN and date.
+ Must not be edited.
+ Should be in focus and taken with sufficient light. A high resolution is not necessary.
lf appropriate, please mark the location of the problem so that parts analysis has a clear reference to the complaint.
Please ensue that the photo documentation does not show any persons and/or face, license plates, or customer
data.
Warranty
Claim Type: + Ifthe vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Service Number: 5765 (Front outer door seal)
5864 (Rear outer door seal)
Damage Code: 0018
Labor Operations: Remove and install front outer door seal 5765 1900 |See SRT with
associated
operations
Remove and install 2 front outer door seals 5765 2099 |100 TU
Remove and install rear outer door seal 5864 1900 |See SRT with
associated
operations
Remove and install 2 rear outer door seals 5864 2099 |120 TU
Claim Comment: As per TSB 2076939/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number | Part Description
See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual | See ETKA/ELSA

D 355 205 A2 | Bonding agent
D 009 500 25 | Applicator
According to > parts catalogue: outer door seal, front left door.
According to > parts catalogue: outer door seal, front right door.
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According to > parts catalogue: outer door seal, rear left door.
According to > parts catalogue: outer door seal, rear right door.

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Additional Information
All parts and service references provided in this TSB (2076939) are subject to change and/or removal.
©2025 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
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