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Technical Service Bulletin

93 Q6 e-tron Charging flap cannot be opened from outside

United States 444 Volkswagen of America, Inc. (6444)

[Status | Released for publishing

Release date Feb 5, 2025

New customer code

Object of complaint Complaint type [Position]

body attachments and installations -> doors, lids operation -> open .

fuel filler door functionality -> cannot be opened

body attachments and installations -> doors, lids operation -> open . .

- - functionality -> no function

high-voltage charging port door

body attachments and installations -> lids -> charging port door genponent automotive fluids ->

body attachments and installations -> lids -> charging port door cebonent automotive fluids ->

body attachments and installations -> lids -> charging port door component, automotive fluids ->
jammed

body attachments and installations -> lids -> charging port door component, automotive fluids ->
jammed

. . . . dimensional accuracy -> flush

body attachments and installations -> lids -> fuel filler door

body attachments and installations -> lids -> fuel filler door dimensional accuracy -> gap left
dimension incorrect

body attachments and installations -> lids -> fuel filler door component, automotive fluids -> left
crooked

body attachments and installations -> lids -> fuel filler door component, automotive fluids -> left
deformed

body attachments and installations -> lids -> fuel filler door aimensional accuracy -> gap

jimension incorrect
, . . . dimensional accuracy -> flush -

body attachments and installations -> lids -> fuel filler door

body attachments and installations -> lids -> fuel filler door component, automotive fluids -> right
crooked

body attachments and installations -> lids -> fuel filler door component, automotive fluids -> right
deformed

body attachments and installations -> lids -> charging port door component, automotive fluids -> | |

body attachments and installations -> lids -> charging port door aneed automotive fluids -> | |

Vehicle data

Audi Q6 e-tron

Sales types

[cre*jaozsfa |
Documents

chargingflap_en.mp4

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Technical Service Bulletin Transaction No.: 2076776/1
93 Q6 e-tron Charging flap cannot be opened from outside Release date: Feb 5, 2025
Condition
Customer states:
The charging flap cannot be opened from the outside. The charging flap is recessed in the body.
Workshop findings:
The charging flap cannot be opened from the outside. The charging flap is recessed in the body.
You can review an example video clip of the correct operation of the charging flap at https://audi-
external.kzoplatform.com/player/medium/2934487499398976585, or by scanning the QR Code below (Figure 1).
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Figure 1. An example video clip of the correct operation of the charging flap can be reviewed by scanning the above
QR code.
Technical Background
In rare cases, tension in the charging flap module 85H.810.001.A or 85H.810.002.A can lead to plastic deformation
of the charging flap. This causes the charging flap to become recessed in the vehicle body and results in the button
in the charging flap module being activated permanently. As a result, it is no longer possible to open the charging
flap from the outside. It is still possible to open it from inside the vehicle via the MMI/display (charging menu or
goodbye screen) (Figure 2).

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Figure 2. The charging flap is recessed in the body, resulting in permanent activation of the button.

For technical reasons, the charging flap module may be recessed; this is NOT an indication that the charging flap
module is defective. The complaint described here must be confirmed by testing whether the charging flap functions.
After 2 minutes, the control units, and therefore the charging flaps, enter sleep mode which is interrupted when the
key is operated, or the driver’s door is opened. Only after this is it permitted to test whether the charging flap
functions to determine whether the described complaint applies.

Furthermore, if the button is permanently activated on one side of the vehicle, it is still possible to open the charging
flap on the other side. However, it is not possible to start the charging process on this side because the vehicle
always interprets the signal from the permanently activated button on the other side as cancellation of the charging
process.
The alternative opening and closing options are also shown in the Audi SoST film on the Q6 charging flap.
Production Solution

Charging flap modules that are not under tension introduced in series production in week CW36/2024.

Service

Replace the deformed charging flap module (left-side or right-side) according to the Workshop Manual.
When billing, please always attach a video which clearly shows the complaint DOC-IT. Before opening the charging
flap, you must document either the key being operated or the driver's door being opened as part of the video, as
well as the recessed position of the affected charging flap. See also the attached reference video.
To ensure a reference to the vehicle, the image/video must:

+ Include the VIN and date.

+ Must not be edited.

+ Should be in focus and taken with sufficient light. A high resolution is not necessary.

If appropriate, please mark the location of the problem so that parts analysis has a clear reference to the complaint.
Please ensue that the photo documentation does not show any persons and/or face, license plates, or customer
data.
Warranty

Claim Type: + Ifthe vehicle is outside of any warranty, this Technical Service Bulletin is

informational only.
Damage Code: 0010
Labor Operations: Replace charging flap unit (assembly part) 5537 5599 |40TU
Replace 2 charging flap units (assembly parts) 5537 5699 |60 TU

Claim Comment: As per TSB 2076776/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools

85H.810.001.A Charging flap (left-side)

85H.810.002.A Charging flap (right-side)
Additional Information
All parts and service references provided in this TSB (2076776) are subject to change and/or removal.
©2025 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
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