Customer Notification
Corporate Compliance

Po Box 30
MIDDLEBURY, INDIANA 46540-9218

FR ID: 51-1869
GM RECALL: 24V702

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O

Integrity

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Safety

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Quality

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Customer Service
March 2025

This Notice applies to your vehicle VIN listed above.

Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is
remedied. Substantial civil penalties apply to violations of this law.”
–Forest River motorized and towable products are contained in this section-

Dear Forest River Customer:
Forest River is alerting you to a GM recall involving certain 2019-2020 Concord, 2019-2021 Forester, Freelander,
Leprechaun, Sunseeker Class C Motorhome Recreational Vehicles, and 2018,2019 and 2021 Rockport Work Trucks.
Please see the information below which describes the issue and provides you with details on the steps you should take to
have your vehicle repaired.
WHAT IS THE ISSUE?
The brake lines in these cutaway vehicles may not meet the recommended clearance to the GM-provided body mounts. If
brake lines contact the body mounts, the brake line may experience wear or damage that could lead to a brake fluid leak.
A brake fluid leak can result in reduced stopping performance or inoperative service brakes, increasing the risk of a crash.
OWNERS WHAT SHOULD YOU DO?
Please review and follow the notice that accompanies this letter.

Sincerely,
Forest River Inc.
Office of Corporate Compliance

Page 1 of 1

Customer Notification
Corporate Compliance

Po Box 30
MIDDLEBURY, INDIANA 46540-9218

FR ID: 51-1869
GM RECALL: 24V702

,

O

Integrity

O

Safety

O

Quality

O

Customer Service
March 2025

This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
Forest River is alerting you to a GM recall involving certain 2019-2020 Concord, 2019-2021 Forester, Freelander,
Leprechaun, Sunseeker Class C Motorhome Recreational Vehicles, and 2018,2019 and 2021 Rockport Work Trucks.
Please see the information below which describes the issue and provides you with details on the steps you should take to
have your vehicle repaired.
WHAT IS THE ISSUE?
The brake lines in these cutaway vehicles may not meet the recommended clearance to the GM-provided body mounts. If
brake lines contact the body mounts, the brake line may experience wear or damage that could lead to a brake fluid leak.
A brake fluid leak can result in reduced stopping performance or inoperative service brakes, increasing the risk of a crash.
OWNERS WHAT SHOULD YOU DO?
Please review and follow the notice that accompanies this letter.

Sincerely,
Forest River Inc.
Office of Corporate Compliance

Page 1 of 1

IMPORTANT SAFETY RECALL
February 2025
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain
2013 – 2019 model year Chevrolet Express and GMC Savana vehicles. As a result, GM is
conducting a safety recall. We apologize for this inconvenience. However, we are concerned
about your safety and continued satisfaction with our products.
Previously, you were notified that your 2013 – 2019 model year Chevrolet Express or GMC
Savana vehicle was involved in GM recall N242466950. This letter is to inform you that parts
are now available to repair your vehicle.

IMPORTANT
•
•
•

Your vehicle is involved in GM recall N242466950.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.

Why is your
vehicle being
recalled?

The brake lines in these cutaway vehicles may not meet the
recommended clearance to the GM-provided body mounts. If brake
lines contact the body mounts, the brake line may experience wear
or damage that could lead to a brake fluid leak. A brake fluid leak
can result in reduced stopping performance or inoperative service
brakes, increasing the risk of a crash.

What will we
do?

Your GM dealer will inspect and, if necessary, replace the brake
lines. This service will be performed for you at no charge.
Because of service scheduling requirements, it is likely that your
dealer will need your vehicle longer than the actual inspection and
service correction time of approximately 1-5 hours.

What should
you do?

You should contact your GM dealer to arrange a service
appointment as soon as possible.

Did you already
pay for this
repair?

Even though you may have previously had repairs for this condition,
you will still need to take your vehicle to your dealer for additional
repairs. If you have already paid for repairs for the recall condition,
and those repairs were completed prior to this mailing, please
complete the enclosed reimbursement form and present it to your
dealer with all required documents. Working with your dealer will
expedite your request, however, if this is not convenient, you may
mail the completed reimbursement form and all required documents

to Reimbursement Department, PO Box 33170, Detroit, MI 482325170.
Do you have
questions?

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance Center
at the number listed below.
For the hearing or speech impaired, please contact our Customer
Assistance Center using the Telecommunication Relay Service by
dialing 711 then providing the appropriate Customer Assistance
Center number for your vehicle.
Division

Number

Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-630-2438
1-866-996-9463
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-800-462-8583

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.nhtsa.gov. The National Highway
Traffic Safety Administration Campaign ID Number for this recall is 24V702.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Regina Carto
Vice President
Global Vehicle Safety and Systems
Enclosure
GM Recall: N242466950

N242466950

General Motors Product Field Action
Customer Reimbursement Request Form
This section to be completed by customer (please print)

Customer Name:
Street Address or P. O. Box Number:
City:

State:

Zip Code:

Preferred Contact Telephone Number (include Area Code):
Preferred Contact Email Address:
Date Request Form and Supporting Documentation Submitted to Dealer:
Vehicle Identification Number of Involved Vehicle: _________________________________________
(17 Characters)

Mileage at Time of Repair: _______________________ Date of Repair: _______________________
Amount of Reimbursement Requested: $_______________________
THE FOLLOWING DOCUMENTATION MUST ACCOMPANY THIS REQUEST FORM.
Original or clear copy of all receipts, invoices and/or repair orders that show:
•
•
•
•
•

The name and address of the person who paid for the repair.
The Vehicle Identification Number (VIN) of the vehicle that was repaired.
Description of problem, the repair performed, date of repair and who performed the repair.
The total cost of the repair expense that is being requested.
Proof of payment for the repair in question and the date of payment.

My signature to this document attests that all attached documents are genuine and I request
reimbursement for the expense I incurred for the repair covered by this letter.
Customer's Signature:
Submit this request form and the required documents to your GM dealer for processing. All reasonable
and customary costs to correct the condition described in the letter that came with this form will be
considered for reimbursement. If your request is approved, you will receive a check from your dealer.
If your request is denied, you will receive a written explanation for the denial from your dealer. If your
request is incomplete, your dealer will advise you what documentation is needed to complete the
request and offer you the opportunity to resubmit the request when the missing documents are
available. If you have any questions about this process or have waited 30 or more days for a response
from your dealer, please contact the GM Customer Assistance Center at 1-866-467-9700.
This section to be completed by dealer (please print)

Bulletin No.: __________ Request Approved: ____ Date: ____________ Amount: $____________
Request Denied: ____ Date: ____________ Reviewed By: _________________________________
Reason: __________________________________________________________________________
If denied, please provide a copy of this form to the customer and retain original for your files