NHTSA ID Number: 11015495
Manufacturer Communication Number: T-SB-0013-24 Rev1
TSB/Document Date: 2025-03-11
Summary
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is removed, it can never be reused.
It is required to select AT LEAST two managers.
Each request MUST receive approval by one manager.
Figure 4.
Opening Smart Access in GTS+
Review the GTS+ and TIS screenshots in this bulletin.
NOTE
If ALL keys are lost, refer to the applicable Repair Manual and follow the process for establishing
communication. It may also be necessary to maintain communication during the entire procedure by
actions such as pushing the doorjamb courtesy switch or flashing the high beams. Do NOT cycle the
engine switch to keep the ECU awake.
© 2025 Toyota
Motor Sales, USA
Submitted to NHTSA on 03/07/2025
T-SB-0013-24
Rev1
March 4, 2024
Page 9 of 37
Smart Key Immobilizer Reset and Add/Remove Key
Opening Smart Access in GTS+ (continued)
1. Connect GTS+ to the vehicle.
If the ignition CANNOT be turned on or the information does NOT automatically populate,
choose the appropriate vehicle model and year and enter the VIN in ALL capital letters.
NOTE
If the battery is low of charge, attaching a battery charger may be necessary to maintain battery
voltage during Immobilizer Reset.
The battery diagnostic tool MUST be used in Power Supply Mode to maintain battery voltage
at 13.5V while flash reprogramming the vehicle.
For details on how to use the battery diagnostic tool, refer to the DCA-8000 Instruction Manual
located at TIS – Diagnostics – Tools & Equipment – Battery Diagnostics.
Figure 5.
© 2025 Toyota Motor Sales, USA
Submitted to NHTSA on 03/07/2025
T-SB-0013-24
Rev1
March 4, 2024
Page 10 of 37
Smart Key Immobilizer Reset and Add/Remove Key
Opening Smart Access in GTS+ (continued)
2. After connecting to the vehicle, Select System Select from the main menu, then select the
Smart Access or Smart Key ECU.
Figure 6.
© 2025 Toyota Motor Sales, USA
Submitted to NHTSA on 03/07/2025
T-SB-0013-24
Rev1
March 4, 2024
Smart Key Immobilizer Reset and Add/Remove Key
Pre-approved Immobilizer Reset
Please review the GTS+ and TIS screenshots in this bulletin.
1. Select Smart Code Reset from the Utility menu.
Figure 7.
© 2025 Toyota Motor Sales, USA
Submitted to NHTSA on 03/07/2025
Page 11 of 37
T-SB-0013-24
Rev1
March 4, 2024
Smart Key Immobilizer Reset and Add/Remove Key
Pre-approved Immobilizer Reset (continued)
2. Read the warning, check I agree, then
select Next.
Figure 8.
3. Open the driver’s door, check
I understand, then select Next.
Figure 9.
© 2025 Toyota Motor Sales, USA
Submitted to NHTSA on 03/07/2025
Page 12 of 37
T-SB-0013-24
Rev1
March 4, 2024
Smart Key Immobilizer Reset and Add/Remove Key
Pre-approved Immobilizer Reset (continued)
4. Select Get Pass-Code.
Figure 10.
5. Copy may be selected to copy the seed
number to the computer’s clipboard.
Figure 11.
6. Select Send to open a link to TIS.
Does the manager approval file for this VIN
exist in your TIS inbox?
YES — Go to section
Approved Immobilizer Reset.
NO — Open the approval file in your TIS
inbox and enter the most recent
seed number to get the
passcode and continue to step 7.
© 2025 Toyota Motor Sales, USA
Submitted to NHTSA on 03/07/2025
Page 13 of 37
T-SB-0013-24
Rev1
March 4, 2024
Smart Key Immobilizer Reset and Add/Remove Key
Pre-approved Immobilizer Reset (continued)
7. Make sure the Immobilizer Reset tab
is selected.
Figure 12.
8. Enter the password and click Login.
9. Fill in the required information, then select Next.
Figure 13.
© 2025 Toyota Motor Sales, USA
Submitted to NHTSA on 03/07/2025
Page 14 of 37
T-SB-0013-24
Rev1
March 4, 2024
Page 15 of 37
Smart Key Immobilizer Reset and Add/Remove Key
Pre-approved Immobilizer Reset (continued)
10. AFTER two or more managers are selected, select Submit.
NOTE
It is required to select AT LEAST two managers.
Each request MUST receive approval from one manager.
Figure 14.
11. After manager approval is received, go to the Approved Immobilizer Reset section on pg. 17.
© 2025 Toyota Motor Sales, USA
Submitted to NHTSA on 03/07/2025
T-SB-0013-24
Rev1
March 4, 2024
Smart Key Immobilizer Reset and Add/Remove Key
Manager Approval
Please reference the TIS screenshots in this bulletin.
1. AFTER the request is submitted, one of the
authorized dealer managers will locate the
technician’s request in their TIS home
page inbox.
Figure 15.
2. Select the title to open the Request.
3. Read the Request Approval Policy, then
check the boxes AFTER the indicated tasks
are completed.
Figure 16.
4. Select Approve to send the approval to
the technician.
© 2025 Toyota Motor Sales, USA
Submitted to NHTSA on 03/07/2025
Page 16 of 37
T-SB-0013-24
Rev1
March 4, 2024
Smart Key Immobilizer Reset and Add/Remove Key
Approved Immobilizer Reset
Please reference the GTS+ and TIS screenshots in this bulletin.
1. AFTER approval is received by
management, open the TIS inbox and
locate the Immobilizer Reset Request.
Figure 17.
2. Select the title to open the approval.
NOTE
It is recommended to retrieve the
passcode from the GTS+ connected to the
vehicle as the seed number and passcode
work together.
AFTER approval is received by
management, multiple resets can be
performed for a single VIN. Each attempt
will create a NEW seed number and
resultant passcode.
3. Select the Immobilizer Reset link.
Figure 18.
© 2025 Toyota Motor Sales, USA
Submitted to NHTSA on 03/07/2025
Page 17 of 37
T-SB-0013-24
Rev1
March 4, 2024
Smart Key Immobilizer Reset and Add/Remove Key
Approved Immobilizer Reset (continued)
4. Make sure the Immobilizer Reset tab
is selected.
Figure 19.
5. Enter the password and select Login.
6. Enter the GTS+ software version and paste the seed number from GTS+.
7. Select Next.
Figure 20.
© 2025 Toyota Motor Sales, USA
Submitted to NHTSA on 03/07/2025
Page 18 of 37
T-SB-0013-24
Rev1
March 4, 2024
Smart Key Immobilizer Reset and Add/Remove Key
Approved Immobilizer Reset (continued)
8. Retrieve the passcode in the
location shown.
Figure 21.
NOTE
Do NOT resubmit another approval for this
vehicle if the file from management has
been received in TIS and it shows the
approval status for the given VIN.
Open the approval file and enter a NEW
seed number to get the unique passcode
for each attempt.
9. AFTER retrieving the passcode,
copy and paste it (with no additional blank
spaces) into the Pass-Code Number box
and select Next.
Figure 22.
NOTE
AFTER selecting Next, another passcode will
be requested.
© 2025 Toyota Motor Sales, USA
Submitted to NHTSA on 03/07/2025
Page 19 of 37
T-SB-0013-24
Rev1
March 4, 2024
Smart Key Immobilizer Reset and Add/Remove Key
Approved Immobilizer Reset (continued)
10. Select Get Pass-Code.
Figure 23.
11. Select Send to open a link to TIS.
Figure 24.
© 2025 Toyota Motor Sales, USA
Submitted to NHTSA on 03/07/2025
Page 20 of 37
T-SB-0013-24
Rev1
March 4, 2024
Page 21 of 37
Smart Key Immobilizer Reset and Add/Remove Key
Approved Immobilizer Reset (continued)
12. Enter the password in the Add/Remove Key
tab and select Login.
Figure 25.
NOTE
Make sure the Add/Remove Key tab
is selected.
13. AFTER the boxes are filled in with the information from the previous GTS+ screen,
select Submit.
Figure 26.
© 2025 Toyota Motor Sales, USA
Submitted to NHTSA on 03/07/2025
T-SB-0013-24
Rev1
March 4, 2024
Smart Key Immobilizer Reset and Add/Remove Key
Approved Immobilizer Reset (continued)
14. The bolded passcode can be copied and
pasted back into GTS+.
Figure 27.
15. Copy and paste the number (with no
additional spaces) into the Pass-Code
Number box and select Next.
Figure 28.
© 2025 Toyota Motor Sales, USA
Submitted to NHTSA on 03/07/2025
Page 22 of 37
T-SB-0013-24
Rev1
March 4, 2024
Smart Key Immobilizer Reset and Add/Remove Key
Approved Immobilizer Reset (continued)
16. AFTER a confirmation message pops up, select Yes.
Figure 29.
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TSB/Document ID: T-SB-0013-24 Rev1
Replacement Service Bulletin Number:
MFR Communication Date: 2025-02-10
MFR Internal Campaign ID/Software Version: T-SB-0013-24 Rev1
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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