GROUP

MODEL

ELE

2024MY~
Multiple Models w/
ccNC Head Unit

NUMBER

DATE

341 (Rev 4, 3/05/2025)

May 2024

TECHNICAL SERVICE BULLETIN
SUBJECT:

COMBINATION TSB/SERVICE ACTION:

CCNC – DEALER MODE, FACTORY & NETWORK RESET (SA613)
 NOTICE
This bulletin has been revised as a Combination TSB/SA and includes additional information.
New/revised sections of this bulletin are indicated by a black bar in the margin area.
•

For vehicles NOT INCLUDED in the VIN list, refer to the Warranty Table on page 5.

•

For vehicles INCLUDED in the VIN list, refer to the Warranty Table on page 6.

This bulletin provides information to access the ‘Dealer Mode’ function on 2024MY~ models listed on page 5
equipped with a Connected Car Navigation Cockpit (ccNC) head unit, and to perform a ‘Reset Network’ and/or
‘Factory Reset’ to address customer concerns related to activation of Kia Connect or Kia Connect features that
may have stopped working. Follow the procedure outlined in this publication to reset the ccNC head unit on
the applicable vehicle.
Examples of Kia Connect issues:
•

Remote Start/Climate stop working.

•

Vehicle Status on Kia Access App not updating.

•

Connected routing stop working.

 NOTICE
A Service Action is a repair program without customer notification that is performed during the
warranty period. Any dealer requesting to perform this repair outside the warranty period will
require DPSM approval.
Repair status for a VIN is provided on KDealer+ (Service → Warranty Coverage → Warranty
Coverage Inquiry → Campaign Information). Not completed Recall / Service Action reports are

available on KDealer+ (Consumer Affairs → Not Completed Recall → Recall VIN → Select Report),
which includes a list of affected vehicles.
This issue number is SA613.
A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.

Page 2 of 6
SUBJECT:

CCNC – DEALER MODE, FACTORY AND NETWORK RESET (SA613)

Dealer Mode Instructions:
1.

Ensure the radio is tuned to ‘FM’ mode.
Note: The radio does not have to be tuned
to a specific radio station. It only needs to
be in ‘FM’ mode.

 IMPORTANT
Advise the customer that all stored information (radio presets, saved addresses, paired
devices, etc.) in the head unit will be deleted after the Factory Reset has been completed.
2.

Press and hold ‘SETUP’ until the Software
Info/Update screen is displayed.

3.

Adjust the radio volume to ‘7’.
Note: Ensure ‘FM’ mode is still selected.

4.

Once the volume has been adjusted to ‘7’,
press the bottom right hand corner, as shown.

5.

Adjust the radio volume to ‘3’.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE341/SA613 (Rev 4) Multiple Models May 2024

Page 3 of 6
SUBJECT:

6.

CCNC – DEALER MODE, FACTORY AND NETWORK RESET (SA613)
Once the volume has been adjusted to ‘3’,
press the bottom right hand corner, as shown.

7.

Adjust the radio volume to ‘1’.

8.

Once the volume has been adjusted to ‘1’,
press the bottom right hand corner, as shown.

The password prompt screen will populate.
9.

Enter password ‘2400’.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE341/SA613 (Rev 4) Multiple Models May 2024

Page 4 of 6

CCNC – DEALER MODE, FACTORY AND NETWORK RESET (SA613)

SUBJECT:

Network Reset in Dealer Mode Instructions:
1.

On

the

‘Dealer

Mode’

screen,

select

‘Connected Car Service’.

2.

Select ‘Reset Network’.

3.

Select ‘Yes’ to continue resetting the network.

Factory Reset in Dealer Mode Instructions:
1.

Once in Dealer Mode, scroll down and select
‘Reset’.

2.

Select ‘Yes’ on the pop-up window.

Note:

Once

the

Factory

Reset

has

completed, the head unit will automatically
reboot. After the reboot has completed,
verify Kia Connect services are working as
designed. If the customer’s concern has not
been resolved, open a Repair Assistance
Techline case.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE341/SA613 (Rev 4) Multiple Models May 2024

Page 5 of 6
SUBJECT:

CCNC – DEALER MODE, FACTORY AND NETWORK RESET (SA613)

AFFECTED VEHICLE RANGE:
Model

Model Year

EV9 (MV1, MV1a)

2024MY~

Sorento (MQ4a PE)
Sorento PHEV (MQ4 PHEV PE)
Sorento HEV (MQ4 HEV PE)
K5 (DL3 PE)

2025MY~

Carnival (KA4 PE)
Carnival HEV (KA4 HEV)
K4 (CL4)

 IMPORTANT
•

For vehicles NOT INCLUDED in the VIN list, refer to the Warranty Table on page 5.

•

For vehicles INCLUDED in the VIN list, refer to the Warranty Table on page 6.

•
STANDARD WARRANTY CLAIM INFORMATION:
USE THIS INFORMATION ONLY TO FILE A WARRANTY CLAIM FOR VEHICLES WHICH:
1.

A customer complains of the same concern, as described on page 1.

2.

The VIN does not appear on the affected vehicles list for the Service Action (SA613).

3. The vehicle model year and production date range are as identified in this bulletin.

WARRANTY INFORMATION: (FIELD FIX)
N Code: M41 C Code: ZZ3
Claim
Type

Causal P/N

Qty.

for DCU Part
Number

Labor Op

Op

Replacement

Description

Code

Time

P/N

Qty.

ccNC – Dealer Mode,

Refer to EPC
W

Repair

0

Factory Reset and
Network Reset

96560Q0B

0.3
M/H

N/A

0

(All Models)

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE341/SA613 (Rev 4) Multiple Models May 2024

Page 6 of 6

CCNC – DEALER MODE, FACTORY AND NETWORK RESET (SA613)

SUBJECT:

 IMPORTANT
•

For vehicles NOT INCLUDED in the VIN list, refer to the Warranty Table on page 5.

•

For vehicles INCLUDED in the VIN list, refer to the Warranty Table on page 6.

•

WARRANTY INFORMATION: (SERVICE ACTION)
N Code: N99 C Code: C99
Model

Claim

Causal

Type

P/N

Qty.

Repair

Labor Op

Op

Replacement

Description

Code

Time

P/N

Qty.

MV1
MQ4

(SA613)

P/HEV

ccNC – Dealer Mode,

KA4

Factory Reset and

KA4 HEV

Network Reset

250027R0

DL3

MQ4a
MV1a

V

96560
DO700

(SA613)
0

ccNC – Dealer Mode,
Factory Reset and

250A06R0

Network Reset

(SA613)
CL4

ccNC – Dealer Mode,
Factory Reset and

250M05R0

Network Reset

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE341/SA613 (Rev 4) Multiple Models May 2024

0.3
M/H

N/A

0