NHTSA ID Number: 11015383
Manufacturer Communication Number: 2065197/4
TSB/Document Date: 2025-03-08
Summary
Squeaking/creaking noises from the front axle and/or leaks at the lower ball joint/s.
Technical Service Bulletin
Topic
Market
area
Brand
Transaction
No.
Level
Status
Release
date
Squeaking/creaking noises from the front axle and/or leaks at the lower ball joint/s
Australia E04 Bentley
rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
2065197/4
EH
Released for publishing
Feb 21, 2025
New customer code
Object of complaint
entire vehicle -> vehicle areas -> vehicle front
entire vehicle -> vehicle areas -> vehicle front
entire vehicle -> vehicle areas -> vehicle front
entire vehicle -> vehicle areas -> vehicle front
chassis -> steering, steering assist -> steer
chassis -> steering, steering assist -> steer
chassis -> wheel suspension, suspension, damping
Complaint type
Position
noises, vibrations -> noise
noises, vibrations -> chattering
noises, vibrations -> squeaking
noises, vibrations -> crunching/groaning/crackling
noises, vibrations -> noise
noises, vibrations -> squeaking
leaks
Vehicle data
Bentayga Series
Sales types
Type
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
ZV1*
ZV1*
ZV1*
MY
2017
2018
2019
2020
2021
2022
2023
2024
2025
2023
2024
2025
Brand Designation Engine code Gearbox code
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
Documents
Document name
master.xml
Final drive code
*
*
*
*
*
*
*
*
*
*
*
*
Technical Service Bulletin
Squeaking/creaking noises from the front axle and/or leaks at the lower ball joint/s
Transaction No.: 2065197/4
Release date: Feb 21, 2025
Condition
Customer statement:
Squeaking/creaking noises when steering/manoeuvring or when the suspension compresses
and/or:
A leak is visible at the boot of the lower ball joint (grease emerging) however the boot does not show any damage
Workshop findings:
Noises:
The noises can be assigned to the lower ball joint on the left and/or right side (Figure 1 - item 20).
Leak (grease emerging):
Leak at the boot of the lower ball joint on the left and/or right side (Figure 1- item 20) is visible however the boot is undamaged.
NOTE: If the boot is damaged the lower ball joint must be replaced however warranty payments will not be permitted in this
scenario
Figure 1
Technical Background
In the event the symptom is as described, the operative should carry out the instructions within the Measure section
Make sure that the production date of the new ball joint is 36/19 or later (see date code example circled in Figure 2 - Week 36 of 2019).
Figure 2
Production Solution
Not applicable
Service
1) Referring to Rep.Gr 20 - Replace the left and/or right side lower ball joint
Please note: Within this procedure there are single use items which must be replaced and not reused. Ensure that new
replacements are available prior to starting this procedure
2) Carry out wheel alignment and ensure the driver assist system calibrations are performed (Depending on vehicle specification) as
follows
•
Vehicle front + rear measured wheel alignment checked
•
Rear wheel camber adjust
•
Rear wheel track adjust
•
Front wheel camber adjust
•
Front wheel track adjust
•
(ACC) - Radar sensor checked + adjusted
•
Overhead view camera adjusted
•
Driver assist camera adjusted
•
Control unit for (Lane change assist) adjusted
•
Night vision system calibration
•
Headlamps to adjust
3) Raise a non-technical DISS query attaching the following
•
Before and after screen shots of the wheel alignment results
Screen shots confirming the applicable drive assist systems have been successfully adjusted/calibrated
Warranty
Time to replace the ball joint (x1 side)
Warranty Type
110 or 910
Damage Service Number 40 36
Damage Code
00 10
Labour Operation Code 40 36 19 50
Time
10 TU
Time to remove and refit the front lower suspension lever (x1 side)
Labour Operation Code 40 17 19 00
Time
140 TU
Time to remove and refit the front lower suspension lever (both sides)
Labour Operation Code 40 17 20 00
Time
190 TU
Alignment of applicable driver assist systems (Depending on vehicle specification)
•
Vehicle front + rear measured wheel alignment checked - 44 95 03 00 - 110 TU
•
Rear wheel camber adjust - 44 94 15 50 - 30 TU
•
Rear wheel track adjust - 44 93 15 50 - 30 TU
•
Front wheel camber adjust - 44 89 15 50 - 40 TU
•
Front wheel track adjust - 44 88 15 50 - 20 TU
•
(ACC) - Radar sensor checked + adjusted - 91 63 05 51 - 30 TU
•
Overhead view camera adjusted - 90 83 15 00 - 40 TU
•
Driver assist camera adjusted - 96 38 15 50 - 120 TU
•
Control unit for (Lane change assist) adjusted - 96 35 15 00 - 50 TU
•
Night vision system calibration - 90 80 15 50 - 40 TU
•
Headlamps to adjust - 94 15 16 00 20 TU
Required Parts and Tools
Refer to the ETKA parts catalogue
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TSB/Document ID: 2065197/4
Replacement Service Bulletin Number:
MFR Communication Date: 2025-02-22
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: SUSPENSION
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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