Technical Service Bulletin
Topic
Market
area
Brand
Transaction
No.
Level
Status
Release
date

Brake noise identification
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
2052785/9
EH
Released for publishing
Feb 21, 2025

New customer code
Object of complaint
Complaint type
Position
chassis -> brakes, brake regulation -> foot brake noises, vibrations -> noise

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Documents
Document name
master.xml

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Technical Service Bulletin
Brake noise identification

Transaction No.: 2052785/9
Release date: Feb 21, 2025

Condition
Customer statement:
Noise/squeal complaint from the braking system
Workshop findings:
The noise/squeal can be reproduced and clearly assigned to the braking system

Technical Background
Brake noises can be attributed to many causes, the most common causes are as follows:
•

Brake discs or pads are close to their wear limit

•

New brake pads and/or discs have not been properly bedded in after installation

•

Aftermarket pads or discs are installed

•

There is debris such as small stones, grit, road salt or sand between the brake disc and pad

•

Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time (Figure 1)

Figure 1
•

Discs have a groove in them (Figure 2)

Figure 2
•

There is chemical contamination on the braking surface of the disc due to a wheel or tyre cleaner being sprayed directly onto the disc
(Figure 3)

Figure 3
•

There are ‘pad marks’ on the brake disc as a result of the brake pad material transferring to the discs. This can occur when a vehicle has
been stood for long periods of time in a wet or snowy environment (Figure 4)

Figure 4

Production Solution
-

Service
1) Check the overall condition of the brakes to determine if the brake noise can be attributed to one of the causes listed in the Technical
Background section of this TPI. If the noise is not a result of one these causes, proceed with point 2
2) Record the noise and frequency
For the frequency analysis and the noise recording we recommend using the Chassis Ear Tool WT 10437
To record the noise and measure the frequency using WT 10437 Chassis Ear Tool follow these instructions;
Refer to ‘File recording’ in the WT 10437 user instructions

Using the microphone provided in the kit, record the noise from outside of the vehicle
If the noise is only replicable during a road test, the microphone still needs to be positioned outside of the cabin for the best results. The
assistance of a second technician is required

WARNING
Do NOT attempt to carry out the road test alone. The driver's concentration
MUST be focused on the road at ALL times

WARNING
Observe usual road safety procedures and speed limits
Select ‘FFT Graph’ as Wave Form Type and read the peak achieved during the recording as highlighted in the example above (in this case
brake squeal peak frequency is 2000Hz)
Save the file to your device.
The sound recording/video can also be taken from a mobile telephone as long as the noise is clearly identifiable
If the noise cannot be reproduced a customer recording of the noise is also acceptable
3) Check to see if a TPI is available that matches the customer complaint and recorded frequency. If there is an applicable TPI available the

operative must conduct the TPI to completion
Should there be no applicable TPI’s and further assistance is required the operative must raise a technical DISS query and await feedback
before conducting any further work

Warranty
To identify the correct Warranty accounting instruction the operative must refer to the applicable VIN related brake noise TPI depending on the
symptom and frequency