Navigation concern - incorrect time or vehicle position. Common
symptoms are reported as:
Incorrect time displayed.
Navigation vehicle position away from current location.
Navigation vehicle position shows the correct location and Navigation
works as expected, except the road names are missing.

Position the vehicle outside to
allow communication with
satellites.

Submit a TA detailing the concern.
Select 'IMC update - 01 - 'General
Failure' as the symptom.
Put ‘NGI_TIME / NAV’ in the first
line of ‘Detailed Diagnostics’.

System Language concern - Language Settings default to English UK
after a vehicle shut down. The symptom is reported as:
User sets relevant system market language and the language setting
defaults back to English UK after vehicle shut down.
User unable to set their language as not available to select since the
update.

Submit a TA detailing the
concern.
Select 'IMC update - 01 'General Failure' as the
symptom.
Put ‘NGI_SYS_LANG’ in the
first line of ‘Detailed
Diagnostics’.

-

In the event that this error is
displayed, follow all on-screen
instructions to exit the
application.
Select 'IMC update - 01 'General Failure' as the
symptom.
Put 'NGI_GN' in the first line of
‘Detailed Diagnostics’.

-

'The software has updated successfully, but a concern with Gracenotes has
been detected’ is displayed by Pathfinder to the user.

1.
NOTE:
In the event that an error is displayed which is not listed in the above table, follow
all on-screen instructions to exit the application and complete the InControl©
Touch Pro application again.
Submit a TA in the following instances:
If the software update fails due to an above error and the actions do not resolve the
concern.
If the software update fails due to an error which is not listed in the above table, and
repeated retries have proved unsuccessful.
When submitting a TA, include in the heading, the relevant bulletin/service action number related to the software update. State the error and actions completed and
attach the relevant session file to the TA.

DIAGNOSTIC INSTRUCTION B - USING SDD
NOTES:
This action will result in the navigation journey ETA share contacts being deleted from the system. You must inform customers that any contacts
previously stored in the navigation system (not phone contacts) will need to be entered again upon completion.
This procedure will require the use of the JLR approved USB memory device DTSE9G2/32GB. The device can be obtained from the following
website: https://jlrequipment.service-solutions.com/en-GB/Pages/ItemDetail.aspx?SKU=JLR-NGI-32GB.
The latest NDU and NGI files MUST be downloaded from the TOPIx Links page and saved to the JLR approved diagnostic equipment before starting
the update.
1.
CAUTIONS:
Make sure that the JLR approved diagnostic equipment is connected
to the internet daily.
This procedure requires SDD 164.00 and Software management
pack 347, InControl© Touch Pro Software 007.11.001 loaded and the
Vehicle Communication Interface (VCI) on the latest level as per VCI
Update Instructions available on TOPIx.
If a DA VCI device is used for the update, it MUST be on a firmware
level of 63 or later.
The software transfer process can take some time, you must wait.
The vehicle ignition will turn 'OFF' during this transfer which is normal
– Do not touch the Stop/Start switch unless instructed to do so.
Before commencing, make sure that the infotainment screens display
the 'Home' screen with the ignition ‘ON’. If not (for example the
display screens show the Jaguar logo or the Touchscreen is blank),
lock the vehicle and leave for 5 minutes, then unlock the vehicle.
Switch the ignition ‘ON’ and check the display screens again.
When downloading it is critical NOT to disturb the diagnostic
connector connection. Any interruption in connection between VCI
and the diagnostic connector will result in a failure and may not be
recoverable.
Connect the JLR approved battery support unit.
2.
CAUTION:
Disconnect any customer USB devices that are connected in any of the vehicle
front and rear USB ports (as applicable) before connecting the JLR approved
diagnostic equipment and commencing with the software update. After
successfully completing the update and after disconnecting the JLR approved
diagnostic equipment, reconnect the customer USB devices back to their original
location.

NOTE:
The JLR approved diagnostic equipment will read the Vehicle Identification
Number (VIN) for the vehicle and automatically take the vehicle out of
‘Transportation mode’ if required.
Connect the JLR approved diagnostic equipment to the vehicle and begin a new
session.
3. Follow the JLR approved diagnostic equipment prompts.
4.
CAUTION:
At the start of this process, the JLR approved diagnostic equipment will transfer a
large number of files to the JLR approved USB memory device. These will then
be transferred to the vehicle.
The JLR approved diagnostic equipment may prompt ‘No Update Required’ in the
software resolution screen. This software does require updating; select the green tick
to continue the download.

Click here to run: Configure existing module – Update to Phase4 - InControl© Touch Pro

5.
NOTE:
The infotainment screen display will go blank or change color during this update,
this is normal behavior and is to be expected when the software is being updated
in the InControl© Touch Pro control module.
If the hyperlink is not available, the application can be found as follows:
Select the 'Diagnosis' Session Type.
Select the following symptom:
Electrical - Information and entertainment system - Entertainment
system.
Run and close the 'Datalogger' tool to reveal the 'Extras' tab, select the
'Extras' tab.
From 'Recommendations', run: Configure existing module - Update to
Phase 4: InControl© Touch Pro.
6.
CAUTION:
At the start of this process, the JLR approved diagnostic equipment will transfer a
large number of files to the JLR approved USB memory device. These will then
be transferred to the vehicle.

NOTE:
The infotainment screen display will go blank or change color during this update,
this is normal behavior and is to be expected when the software is being updated
in the InControl© Touch Pro control module.
Select 'ECU Diagnostics'.
Select 'Infotainment Slave Controller (IMC)'.
Select 'ECU Functions'.
Select 'Update - InContro©l Touch Pro'.

7.
NOTE:
When the JLR approved diagnostic equipment has completed formatting the JLR
approved USB memory device and copying over the software to the JLR
approved USB memory device, the JLR approved diagnostic equipment will finish
and advise the technician to install the JLR approved USB memory device into
the vehicle’s USB port. The vehicle’s ignition must be 'ON', and the IMC must be
'ON' and fully booted, this process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the JLR approved USB
memory device into the JLR approved diagnostic equipment. Do as instructed before
proceeding.
8. Follow all on-screen instructions until prompted to transfer the JLR approved USB
memory device from the JLR approved diagnostic equipment to the vehicle as
instructed.
9. Transfer the JLR approved USB memory device into the vehicle before proceeding on
the JLR approved diagnostic equipment.
10. Follow all on-screen instructions until the application prompts 'Remove the Jaguar
Land Rover approved USB memory device from the vehicle'.
11.
NOTE:
If the JLR approved diagnostic equipment displays an error, refer to the
troubleshooting section below and complete the relevant action to complete the
update.
Follow all on-screen instructions until the application completes successfully.

12. Select the 'Settings' icon on the vehicle Touchscreen, then select 'all settings', select
'Features', scroll down and select 'Live', select 'Delete Live', select 'Yes' to continue.
13. If the vehicle has navigation journey ETA share contacts setup, the contacts will need
to be deleted. Select the 'Navigation' function, select the 'Settings' button, select
'Navigation Settings', select 'Edit profile', scroll down and select 'Contacts', select the
'Edit' button displayed in line with the contact screen title, Select 'Check all', select
'Delete', confirm 'delete action'.
14. If required, reset the vehicle to ‘Transportation mode’.
15. When all of the tasks are complete, exit the session.
16. Disconnect the JLR approved diagnostic equipment, the JLR battery support unit and
the JLR approved USB memory device from the vehicle.
17. Continue to Service Instruction C.
Note: This software update enables a new InControl© Touch Pro feature - Voice control of the navigation system. In order to utilize this feature, the vehicle owner will
need to update their navigation maps to the latest version. Specific information on how to do this can be found in the Owner's Handbook. If the maps are already at the
latest level the customer will have to wait until the next map update is available to activate this feature.

TROUBLESHOOTING
In the event that an error is experienced during the software update process, the strategy implemented in the JLR approved diagnostic equipment can identify this error.
If an error is displayed, refer to the table below and complete the appropriate action:
Error

Concern

21 - Communication
error.

Busy or no response from the module.

06 - Media not found.

JLR approved USB memory device not
found in the vehicle.

Action Required
In the event that this error is displayed, follow all on-screen instructions to exit the
application.
Complete a battery hard reset and complete the Configure existing module InControl© Touch Pro application again.

NOTE:
The JLR approved diagnostic equipment will prompt the user to swap the JLR
approved USB memory device to the adjacent USBport in the event that the module is
unable to read the JLR approved USB memory device. When this action is completed
and the green tick selected, the module will attempt to continue the application using
the adjacent USB port.
In the event that this error is displayed, follow all on-screen instructions to exit the
application.
Complete a battery hard reset.
Complete the Configure existing InControl© Touch Pro application again using the JLR
approved USB memory device.
If the error is displayed again, further inspection will be required to determine if it is a
JLR approved USB memory device concern or a vehicle concern.
- Potential concerns:
- Non JLR approved USB memory device.
- Faulty JLR approved USB memory device.
- Vehicle concern between module and USB port (USB hub, connector or cabling
issue).

02 - File not found.

File required by the module has not been
found on the JLR approved USB memory
device.

NOTE:
The JLR approved diagnostic equipment will prompt the user to swap the JLR
approved USB memory device to the adjacent USB port in the event that the module
is unable to read the JLR approved USB memory device. When this action is
completed and the green tick selected, the module will attempt to continue the
application using the adjacent USB port.
In the event that this error is displayed, follow all on-screen instructions to exit the
application.
Complete a battery hard reset.
Complete the Configure existing InControl© Touch Pro application again using the JLR
approved USB memory device.
If the error is displayed again, further inspection will be required to determine if it is a
JLR approved USB memory device concern or a vehicle concern.
- Potential concerns:
- Non JLR approved USB memory device.

Error

Concern

Action Required
- Faulty JLR approved USB memory device.
- Vehicle concern between module and USB port (USB hub, connector or cabling
issue).

01 - General Failure.

Module concern.

In the event that this error is displayed, follow all on-screen instructions to exit the
application. Submit a TA request, titled '01 General Failure Recovery'. Make sure to
attach all session files which contain this error.

0A - Invalid signature.

Corrupted InControl© Touch software files on
the JLR approved diagnostic equipment or
JLR approved USB memory device.

In the event that this error is displayed, follow all on-screen instructions to exit the
application.
Complete the Configure existing InControl© Touch Pro application again using the JLR
approved USB memory device.
If 0A - Invalid signature error is displayed - the relevant JLR approved diagnostic
equipment machine has a corrupt file installed and the JLR approved diagnostic
equipment machine would require F2 recovery procedure and another JLR approved
diagnostic equipment machine should be used to complete the update to the
InControl© Touch Pro.

Module recovery in
progress (30 minute
process).

The software download has failed and the
module is recovering to a previous level.

Do not touch the vehicle.
Allow the recovery process to complete fully.
Follow all on-screen instructions to exit the application.
Complete the Configure existing module - InControl© touch Pro application again.

NGI_0EO8.

The software download fails with ‘No
response from ECU’ during update process
when Erase Car Configuration File (CCF)
(0E08 routine) attempted.

In the event that this error is displayed, follow all on-screen instructions to exit the
application. Submit a TA request, titled '01 General Failure Recovery'. Make sure to
attach all session files which contain this error.

NGI_09.

F121 software download fails (Radio /
Volume control not working).

In the event that this error is displayed, follow all on-screen instructions to exit the
application. Submit a TA request, titled '01 General Failure Recovery'. Make sure to
attach all session files which contain this error.

NGI_F121.

F121 software download does not complete
(pass or fail) and keeps downloading for
extended time period (hours) - User has to
force close pathfinder to exit the application.

In the event that this error is displayed, follow all on-screen instructions to exit the
application. Submit a TA request, titled '01 General Failure Recovery'. Make sure to
attach all session files which contain this error.
1.
NOTE:
In the event that an error is displayed which is not listed in the above table, follow
all on-screen instructions to exit the application and complete the InControl©
Touch Pro application again.
Submit a TA in the following instances:
If the software update fails due to an above error and the actions do not resolve the
concern.
If the software update fails due to an error which is not listed in the above table, and
repeated retries have proved unsuccessful.

When submitting a TA, include in the heading, the relevant bulletin/service action number related to the software update. State the error and actions completed and
attach the relevant session file to the TA.
2. You must submit a Diagnostic Product Quality Report in the following instances:
If assistance is required to complete the F2 Recovery procedure to the JLR approved
diagnostic equipment.

DIAGNOSTIC INSTRUCTION C
All vehicles
1. Update the InControl© Touch Pro system to the latest level using SOTA (see TOPIx
Workshop Manual section 100-12: Software Over The Air - Description and Operation
- Software Over The Air Update - Vehicles With: IMC).