Request Maintenance Records:

Customers may be required to provide
Maintenance Records in the absence of

Physical inspection of engine shows

sufficient CP/Carfax data.

oil sludge/buildup/varnish.

Customers have 5 business days to respond to
dealer’s request for maintenance records (or to
confirm that they are gathering records and/or

Note: Using KDS, take (3) photos:

need additional time), in which case customers

1. Oil Dipstick Reading

will be permitted an additional 5 business days

2. Inside Oil Filler Cap

(10 days total) to produce records or confirm

3. Inside Oil Filler Opening

they do not have records to provide.

Oil level & Oil condition (OK)

KSDS Installed or DTC P1326 Stored?
Applicable Flowchart A, B or C.

Note: Customers who perform their own maintenance may provide a service record log along with receipts f
or the purchase of oil filter and engine oil.
Maintenance Record

Maintenance Record

Request

Results
•

Action

One oil change gap of greater than
14 months and/or 10,500 miles.

•

consumption issues but the customer

Kia is required to verify

did not obtain a repair to address

Oil change records from
dealers, Carfax
(or similar reputable
3 . parties)
maintenance records from
the customer.

Any repairs performed are the

miles (whichever comes first),

customer’s responsibility or insurable

subsequent after a completed oil

extended warranty plan.

diagnosis.

•

Exceptional Neglect Determined.

such issues within 30 days or 1,000

consumption testing and confirmed

rd

but may also request

Previous diagnosis of excessive oil

No “Exceptional Neglect” can apply to

Diagnosis Coverage Only.

otherwise eligible engine failures that
occur within a Class Vehicle’s first
15,000 miles.

Maintenance Records Provided

Repair Assistance (RA)

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SC291YZ (Rev 1) Sorento (XMa) January
2025 Inc. Internal Use Only
Kia America,

Page 11 of 16
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (SC291Y/Z)

Appendix 2 Techline Prior Work Authorization (PWA)
Scenario

Description

Flowchart A

DTC P1326 Stored

Action Required

No TL PWA required.

TL PWA required for all dealers – Video of condition
Video requirement examples below are for illustration

Flowchart B

Engine Noise

purposes, individual requirements will vary based upon the
condition reported:
•

Video should be continuous and show the VIN
(most convenient VIN plate) and pan to show the engine
condition.

Engine Seized
Flowchart C

Bearing Clearance Test
or No Test

•

For engine seizures, attempt to turn over engine with
torque wrench in video and exceeding 94 lb.ft.

• For hole in engine block, show hole in video
• For severe engine noise demonstrate severity of the noise
without over accelerating (to RPM redline) the engine in
video (Refer to Appendix 3)

Note: Additional information may be requested by the Techline agent, including but not limited to
screenshot of the stored DTC(s), ROM ID and Bearing Clearance Test (BCT) results.

 NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference
SC291YZ when accessing the KDealer+ system.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB:
(Rev 1) Sorento (XMa) January 2025
Kia America, Inc. Internal
UseSC291YZ
Only

Page 12 of 16
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (SC291Y/Z)

Video Instructions for Seized Engine Inspection: (Flowchart C)
Prepare the vehicle prior to the video by removing the spark plugs and drive belt as well
as setting the torque wrench to 94 lb.ft.
1.

Start video showing the vehicle being worked
on and move the camera in towards the dash
VIN tag.
Note: Continue filming video until step 7.

2.

Show the removed spark plugs.

3.

Show the empty spark plug holes from the
engine.

5.

Show the removed drive belt and attached
torque wrench to crank bolt.

6.

Show the engine being cranked and torque
specification exceeding 94 lb.ft. torque.

7.

Submit video with Techline PWA case.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SC291YZ (Rev 1) Sorento (XMa) January
2025 Inc. Internal Use Only
Kia America,

Page 13 of 16
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (SC291Y/Z)

Appendix 3 (Video Capture & Upload)
Note: Additional information required to open a Techline case including but not limited to
screenshot of the stored DTC(s), ROM ID and Bearing Clearance Test (BCT) results.

The Chrome™

browser should be used to access the Techline portal. Follow the steps

below to clear the default browser if it is other than Chrome™.
For KDS Tab 10.1 Tablets:
1.

Select “Settings” from the App Screen.

2.

Select the “General” tab at the top.

3.

Select “Default Applications”.

4.

If “Internet” is the default browser, select
the CLEAR button.
If “Chrome” is the default browser, further
action is not required.

5.

When opening the Techline portal, select
“Chrome” and select Always”.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB:
(Rev 1) Sorento (XMa) January 2025
Kia America, Inc. Internal
UseSC291YZ
Only

Page 14 of 16
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (SC291Y/Z)

For KDS Tab S2 Tablets:
1.

Select “Settings” from the App Screen.

2.

Select “Applications”.

3.

Select “Default Applications”.

4.

Select “Browser app”.

5.

Ensure “Chrome” is selected.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SC291YZ (Rev 1) Sorento (XMa) January
2025 Inc. Internal Use Only
Kia America,

Page 15 of 16
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (SC291Y/Z)

Attaching Video to a Techline Case:
1.

Open K-Support in the device Chrome™
browser or select the “Techline” button on
KDS home page.
https://ksupport.kiausa.com

2.

Open your existing Techline case for the
vehicle

requiring

a

video

capture

by

selecting the case number.

3.

Select ‘Attachment’.

4.

Select ‘Add Files’.

5.

Select ‘Camcorder’ and the video camera
will open.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB:
(Rev 1) Sorento (XMa) January 2025
Kia America, Inc. Internal
UseSC291YZ
Only

Page 16 of 16

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (SC291Y/Z)

SUBJECT:

6.

Start by recording the VIN. Ensure sun glare
is not reflecting off windows or other objects.
Without stopping the recording, capture the
area of the vehicle displaying the issue. i.e.;
•

Engine Noise – record the engine.

•

Hole In Block – record the side of the
engine with the damage.

•

Seized Engine – record a technician
trying to turn the engine over with a
torque wrench.

 NOTICE
NOTE: Ensure the video size is set to “Limit to email”. Only record the VIN and the engine
exhibiting the concern. Any additional information will increase the size of the video and
make it difficult to upload or download.
7.

Stop the video when you captured what is needed. Select “OK” to use this capture or “RETRY” to capture
the video again.

8.

Ensure a description of the recording. For
example, engine knock or smoke from
exhaust.

9.

Select ‘Submit Case’.

10.

Select ‘Yes’ when the confirmation message
below appears.
Note: Selecting anything other than “Yes”
will not save the video capture.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SC291YZ (Rev 1) Sorento (XMa) January
2025 Inc. Internal Use Only
Kia America,