Bulletin No.: PIE0820

Service Bulletin

Date: February, 2025

ENGINEERING INFORMATION
Subject:
Attention:

Brand:

Cadillac
Chevrolet
GMC

Engineering Information - Power Sliding Console Inoperative
Proceed with this EI ONLY if the customer has commented about this
concern AND the PIE number is listed in the Global Warranty
Management / Investigate History link (GWM/IVH). If the customer has not
commented about this condition or the EI does not show in GWM/IVH,
disregard the PIE, and proceed with diagnostics found in published
service information. THIS IS NOT A RECALL refer to Service Bulletin
04-00-89-053 for more details on the use of Engineering Information
bulletins.
Model:

Model Year:

Breakpoint:

from

to

from

to

2021

2025

—

—

Engine:

Transmission:

—

—

Escalade Models
Suburban
Tahoe
Yukon Models

Involved Region or Country

U.S. Dealers ONLY

Additional Options (RPOs)

Equipped with CONSOLE-FRT COMPT, FLOOR, ARM REST SLIDING, UP LEVEL (RPO
DCH)

Condition

Some customers may comment on the power sliding console being inoperative.

Cause

GM Engineering is attempting to determine the root cause of the above condition.
Engineering has a need to gather information on vehicles PRIOR to repair that may
exhibit this condition. As a result, this information will be used to "root cause" the
customer's concern and develop/validate a field fix.

Correction
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws
applicable to the activities it performs under this bulletin, including but not limited to handling, deploying,
preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a
conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you
must follow those applicable laws.
If you encounter a vehicle with the above concern, perform the following steps then contact the engineer listed below
with your findings:
1. Take a video to confirm no operation for the power sliding console.
2. Inspect the front floor console wiring harness for any damage. Refer to Front Floor Console Wiring Harness
Replacement (DCH) in SI.
2.1. If damage is found, take a clear picture. If no damage is found, move onto Step 3.
3. Inspect the console base for any damage. Refer to Front Floor Console Removal and Installation (DCH) in SI.

Copyright 2025 General Motors. All Rights Reserved.

Page 2

February, 2025

Bulletin No.: PIE0820

Important: Inspect with damaging/bending any metal structure on the console base as engineering is trying to find
the root cause.
3.1. If damage is found, take a clear picture.
4. Contact the engineer listed with your findings and for further instructions.

Contact Information

The Contact Information has been redacted.
Please include the following information if leaving a message:
-

Technician name

-

Dealer name and phone number

-

Complete VIN and repair order (R.O) number

On the repair order, document the date and time the call was placed (even if the engineer was not reached).
If engineering is unable to return the call within one hour, proceed with diagnosis and repair based on information
found in SI.

Warranty Information
If an engineer was contacted or required information was provided, use:
Labor Operation

Description

Labor Time

1087028*

Engineering Information - Power Sliding Console Inoperative

2.2 Hrs.

*This is a unique Labor Operation for bulletin use only.

Version

1

Modified

Released February 28, 2025

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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