Symptom-based workshop manual

Service
222/24 ENU

9984

9

"Plug and Charge" Function Greyed Out in Display and Control Panel - Activation Not Possible: Observe
Specified Procedure (SY 222/24)
Change
Overview:

Release

Date

Change

1

January 23, 2025

•

First publication

2

February 18, 2025

•

Update of PCSS encryption

Model Year:

As of 2024

Model Line:

Macan (XAB)

Concerns:

Central computer (PCM)

Symptom:

The ''Plug and Charge'' function in the display and control panel is greyed out and cannot be activated.

Root Cause:

The factory reset of the central computer (PCM) required in the course of the sales check (PDI) was not
carried out.

Remedial
Action:

Reset the central computer (PCM) to factory defaults.

Required Tools
Tool:

•

Battery charger with a current rating of at least 90 A and a current and voltage-controlled charge map
for lithium starter batteries, e.g. VAS 5908 battery charger 90 A. For further information about the
battery chargers to be used, see the corresponding Workshop Manual. ⇒ Workshop Manual '270689
Charging vehicle electrical system battery'

Reset the central computer (PCM) to factory defaults.
Work Procedure:

Information
•

The remedial measure takes approx. 30 min

•

Use WiFi connection if possible

•

On resetting to factory settings, the user profiles saved in the vehicle and the associated personal
data (e.g. the Porsche ID, navigation destinations, driving assistance preferences) are deleted.

1

Connect and switch on the battery charger.
⇒ Workshop Manual '270689 Charging battery/vehicle electrical system'

2

Place original remote control in emergency start tray.

AfterSales

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9

Service

Symptom-based workshop manual

ENU 222/24

9984
3

Establish readiness for operation in the vehicle.

4

Reset the central computer (PCM) to factory defaults.

5

4.1

Start the display and control panel (PCM) and select the ''Settings'' menu item.

4.2

Select the ''System'' menu item.

4.3

Select the function ''Reset system to factory defaults'' and confirm using ''Next''.

4.4

Select the ''Reset'' button. Do not end readiness for operation during the reset.
As soon as the reset to the factory settings has been successfully completed, the displays are
switched on again.

4.5

After successful run, do not end readiness for operation and leave for 10 minutes to restore.

Review in the display and control panel whether the date and time have been updated automatically.
Information
Do not set the date and time manually. If necessary, park the vehicle outdoors to improve GPS/radio
reception.

6

Register/activate main user on the vehicle.
⇒ The procedure for registering/activating a main user is described in the Driver's Manual for the
vehicle.
Information
If a main user has already been registered on the vehicle, they remain even after the factory reset.

7

End and then restore readiness for operation on the vehicle.

8

Call up and review ''Plug and Charge'' function in the display and control panel.
The visibility/activation of the function can take up to 15 minutes; do not end the readiness for
operation during this time.
Assessment
( )

''Plug and Charge'' function is
visible/usable.

Action
''Plug and Charge'' function OK.
Switch off and disconnect the battery charger.
⇒ Workshop Manual '270689 Charging vehicle
electrical system battery'
End of action.

✗)
(✗

Feb 18, 2025
Page 2 of 3

''Plug and Charge'' function is still greyed
out after 15 minutes.

AfterSales

Deactivate and activate menu item ''Compatibility
mode'' once,
It is located above the ''Plug and Charge'' function.

Service

Symptom-based workshop manual

222/24 ENU

9984

9

If this does not lead to visibility/activation of the
''Plug and Charge'' function,
Repeat Steps 4 to 8 up to two times (three times
total).
Go to ⇒ 4.
If the function is still greyed out, please contact Technical Support.

Labor position and PCSS encryption
Labor position:
APOS

Labor operation

I No.

91522540

Program central computer (central computer had to
be reset 1x)

91522541

Program central computer (central computer had to
be reset 2x)
PCSS encryption:

Location (FES5)

91100

Front PCM display and operator control unit

Damage type (SA4)

4041

Incorrect Display

Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are
written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in
order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and
may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins
are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester
are the ones that must be followed.

© 2025 Porsche Cars North America, Inc.

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