Mercedes-Benz USA, LLC

Emissions Warranty Extension Informati A Mercedes-Benz Group AG

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Sandy Springs, GA 30328
Phone: (800) 367-6372

Engine Thermostat (Incl. software update)

This information applies to your vehicle - VIN: rs

February, 2025

Dear Mercedes-Benz Owner:

In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of
our customers, Mercedes-Benz USA is extending the coverage on the engine thermostat (including software update) in
your vehicle from the original New Vehicle Limited Warranty of 4 years / 50,000 miles to 15 years/ 150,000 miles
whichever occurs first, and applies to the vehicle regardless of ownership.

Why the waranty extension?

/\ On certain Model Year 2019 - 2023C /E/G/ GLC / GLE/ GLS / GT / S / SL- Class vehicles fitted
with an eight-cylinder engine, the sealing ring in the engine thermostat could detach, causing a delay in
the heating of the engine coolant. This may also cause the check engine Malfunction Indicator Lamp
(‘MIL’) to illuminate.

Any repairs under this warranty extension must be performed by an authorized Mercedes-Benz dealership.

e If your preferred authorized Mercedes-Benz dealership performs a diagnosis and confirms that your
vehicle has the issue, the repair will be covered under this extended warranty and performed at no cost
to you.

e This extended warranty does not apply to any other components or conditions beyond the ones
mentioned above, and standard warranty terms apply, including the exclusions with respect to extra
expenses, as identified in the Service and Warranty Information booklet.

We hope you are enjoying your Mercedes-Benz vehicle and we apologize for any inconvenience this may have caused.

Sincerely,
Mercedes-Benz USA

Mercedes-Benz USA, LLC

A Mercedes-Benz Group AG Company

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Reimbursement to Customers for Valid Repairs Performed Prior to Receipt of this letter

If your vehicle has exceeded the original warranty’s mileage or time-period, and you have already paid for a repair to the
engine thermostat (including software update) resulting in a check engine MIL activation, you may be eligible to receive
reimbursement under this warranty extension.

Requests for reimbursement may include expenses for the Mercedes-Benz replacement parts, labor, fees and
taxes. Requests for reimbursement costs that were not related to the aforementioned conditions will not be honored.

Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz
dealership and repairs performed by a non-Mercedes-Benz dealership might not be reimbursed.

The following documentation must be presented to your servicing or closest Mercedes-Benz dealership for
reimbursement.

Original or clear copy of all receipts, invoices and/or repair orders that show:
e The name and address of the person who paid for the repair.
e The Vehicle Identification Number (VIN) of the vehicle that was repaired.
e What problem occurred, what repair was done, when it was done and who repaired it.
e Only Mercedes-Benz replacement parts were used for the repair.
e Fault Code (DTCs) information belonging to this Warranty Extension (if any).
e The total cost of the repair expense that is being claimed.
e Proof of payment for the repair (copy of front and back of cancelled check, or copy of credit card receipt).
e Reimbursement will be paid by a check from your authorized Mercedes-Benz dealership, which may take up to 60
days.

Please contact your authorized Mercedes-Benz dealership for assistance or additional information related to this warranty
extension coverage (or visit www.mbusa.com to locate the nearest dealership). If your dealership is unable to remedy
your situation, please contact us at 1-800-367-6372.

Mercedes-Benz USA, LLC

AN ee! z Group AG Company

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Sandy Springs, GA 30328
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