NHTSA ID Number: 11014970
Manufacturer Communication Number: S2408000070 REV.D
TSB/Document Date: 2025-03-05
Summary
Vehicle Does Not Respond to Lock/Unlock Button Presses From Keyfob and “Key Not Detected” Message is Displayed on the Cluster When Starting, No Start
Case Number: S2408000070 Rev. D
Release Date: February 2025
Symptom/Vehicle Issue: Vehicle Does Not Respond to Lock/Unlock Button Presses From
Keyfob and “Key Not Detected” Message is Displayed on the Cluster When Starting, No Start
Technician Observation: The vehicle might have been towed into the service station and
technician observed the vehicle does not respond to unlock doors using keyfob (need to use
mechanical key in the keyfob to enter the vehicle), message “key not detected” is displayed on the
cluster during an attempt to start the vehicle using KIN (Start-Stop) button press and that the vehicle
has a no crank, no start. Vehicle may or may not have any Diagnostic Trouble Codes (DTCs). Please
follow the repair procedure below Pg 1 and 2.
Note: For conditions where there are no RKE issues when using Keyfob buttons and
only an issue where Keyless Go button intermittently does not start vehicle usually when the
Keyfob is placed in or around cup holder area. The cluster displays a message “Key Not
Detected” in most cases; Check if the vehicle is equipped with Wireless charging pad module
(WCPM) PNs 05033398AB and/ or 05033399AB and replace the modules with 05033398AC
and/or 05033399AC respectively (refer TSB: 08-232-24).
Repair Procedure: Verify for condition changes after each step.
1. Check for Diagnostic Trouble Codes (DTCs), record.
2. Check if there are any after-market parts/ modules connected to the vehicle or any LED
lamps throughout the vehicle, 3rd brake lamp or other; if yes, please disconnect and retest.
3. Remove the passenger side rear seat.
4. Remove the CAB back trim panel behind the passenger side rear seat.
5. Remove driver side rear seat and CAB back trim panel and verify.
6. At the rear driver headliner inspect the remote start antenna connections and ensure the
connector is securely connected.
7. Inspect the C2 RFHUB connector, verify no spread terminals and no terminals are pushed
out, secure connector C2.
8. Use the scan tool to perform an RFHUB ECU reset under guided diagnostics OR perform a
battery disconnect, capacitance discharge, battery reconnect.
9. DO NOT REPLACE THE RFHUB, If the issue continues, please call (Karthik Balakrishna
bet 8am-5pm) for further technical review, if no follow up contact is made within 30 minutes,
continue with normal diagnostics.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/22/2022
Inspect the remote start antenna connector at the driver side rear headliner area.
Secure as needed.
Pg 1
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/22/2022
PG 2
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/22/2022
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TSB/Document ID: S2408000070 REV.D
Replacement Service Bulletin Number:
MFR Communication Date: 2025-02-26
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System: Keyfob
MFR Component Subsystem:
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