Technical Service Bulletin
00-18-07 - Beipack (Accessory Pack) at Delivery (U.S. Only)

Transaction No.: 2036935/22

Condition
Model(s)

Year

Eng. Code

Trans. Code

All Models

2023-2025

All

All

VIN Range From VIN Range To
All

All

Revision Table
Instance Number

Published Date

Version Number

Reason For Update

2036935/22

02/17/25

00-18-07

To include additional model and
model year applicability.

2036935/21

05/30/23

00-18-07

To include model year applicability.

2036935/1

6/4/14

V001405

Original publication.

NOTICE
This technical bulletin MUST be read in its entirety.
– Effective immediately, all claims for Accessories Pack components missing, incorrect or damaged, MUST have an
accompanying Doc-It case uploaded in the Warranty Information and Service Evaluation (WISE) system for a valid
warranty claims submission. Please see the warranty section of this technical bulletin for details on uploading the
required information.

Technical Background
Accessories Pack is the term used to describe the bag that is delivered with the vehicle that contains the parts to be installed
at PDI, i.e. Wheel Center Caps, Lug Caps, Wiper Blades, Etc. Figure 1.

Figure 1.
Checking the Accessory Pack at Delivery
Accessory Pack components may be missing, incorrect or damaged at delivery.
Accessory Pack issues should be claimed in one of two ways, Transportation Claim or Warranty Claim.
•

Transportation Claim: At delivery off the truck the Accessory Pack is opened or damaged and component(s) are missing or damaged
due to Accessory Pack damage.

•

Warranty Claims: Accessory Pack is sealed and component(s) are missing, or there are incorrect component(s) in the Accessory Pack
for the vehicle the bag is assigned to, or there are damaged component(s) in a sealed undamaged By-pack.

NOTICE
It is very important to check the Accessories Pack at vehicle acceptance off the truck to determine if a transportation claim
should be filed. The Accessory Pack must be inspected and the contents verified within 48 hours (second working day)
after receipt . If this time frame is missed to file a transportation claim, the claim CANNOT be filed under warranty and the
dealer will have to absorb the cost. If an Accessory Pack claim is filed under warranty that doesn’t meet the requirements
for a warranty claim, the claim will be debited back to the dealer,

Production Solution
Not applicable.

Service
NOTICE
If applicable, please ensure any one time use part or parts are replaced in accordance with the repair manual information
in Elsa.
– Please note that the ePDI form has been updated to include the Accessories Pack condition and content check at vehicle
acceptance off the truck (Figure 2).

Figure 2.
Accessory Pack Inspection
At vehicle delivery off the truck at the dealer and at PDI, the Accessory Pack must be inspected for condition and contents. Please note the
following:
•

It is very important to check and make note of the condition of the Accessory Pack at delivery off the truck. This is due
to the 48 hours (second working day) limit to file a transportation claim.

•

Most vehicles have contents label(s) affixed to the bag. If the label is not in English the part number can be used as a guide to perform the
check.

•

Check the VIN on the Accessory Pack to verify that the Accessory Pack is the correct one for the car.

•

Using the content label(s) will help determine the proper contents of the bag (figures 3 and 4). There may be multiple contents labels on
the bag.

•

For Accessory Pack that do not have English translated contents label or no content label, the Accessory Pack can still be inspected for the
standard equipment such as, wheel center caps, lug caps, key(s), tow hook covers, license plate bracket(s), wiper blades, etc.

•

For models produced in Mexico (Tiguan LWB, Jetta, Taos) the Accessory Pack is located in the front passenger’s side floor, Figure 5. The
Accessory Pack has separations (pouches) for the Key(s) and Tow Hook Covers and other components depending on trim level (Figure 6).
All vehicles produced in Mexico has one key in the Accessory Pack (Figure 7) and one key tether to the wiper stalk (Figure 8).

•

For models produced in the U.S.A (Atlas, Cross Sport and ID.4) the Accessory Pack is located in the luggage compartment (Figure 9).

•

For models produced in Germany (Areton, GTI, Golf R ) the Accessory Pack is located in the luggage compartment (Figure 10).

Figure 3

Figure 4

Figure 6. Separation pouches for key(s) tow hook cover, etc.

Figure 5. Accessory Pack Location for cars produced in
Mexico

Figure 7. One key in Accessory Pack for cars produced in Mexico.

Figure 8. One key tether to the wiper stalk for cars produced in
Mexico.

Figure 9. Passat Accessory Pack located in the luggage compartment

Figure 10. Tiguan Limited Accessory Pack located in the luggage
compartment

NOTICE
Make sure to properly document the condition of the Accessory Pack on the transportation delivery form. Document
whether the Accessory Pack bag is undisturbed (Sealed, no damages) or disturbed (opened, component(s) missing or the
bag is damaged. The transportation delivery form may be requested when a transportation claim is filed.

In cases where the Accessory Pack is found to be disturbed in any way, the claim should be filed as a transportation claim.
ONLY if the Accessory Pack is completely undisturbed and parts are found missing, wrong or damaged, should the claim be filed under
warranty.
Accessory Pack Warranty Claim
To file a warranty claim for Accessory Pack component(s), the requirements will vary based on the issue found with the Accessory Pack. See
warranty claim guide and Accessory Pack picture requirement below:
Warranty Claim Guide

Best Practice - At PDI BEFORE opening the Accessory Pack spread out the Accessory Pack on a work bench or table
exposing all the contents as best as possible and take a picture of the front and rear of the Accessory Pack (Figures 11 and
12). Make sure that the components labels with VIN is captured in the photo and check for missing components during this
time.

Figure 11.

Figure 12.

Missing Component(s) - The Accessory Pack bag is found completely sealed and items are missing.
•

Take pictures of the sealed Accessory Pack clearly showing that the component is not in the bag. In the case of a part missing from a
pouch (for example a key or tow hook cover) or packaging inside the bag (for example wheel center cap or lug caps), take a close up
picture of the pouch or packaging.

•

Take a picture of the component label showing the VIN and parts list. The picture should be legible to read.

Incorrect Component(s) - At PDI an incorrect part is found in the Accessory Pack.
•

Take a picture of the incorrect part

•

Take a picture capturing the part number on the part (or part package).

•

Take a picture of the component label showing the VIN and parts list. The picture should be legible to read.

Damaged Component(s)
•

Check the Accessory Pack bag for signs of damages due to outside influence.

•

Take picture(s) of the damaged part indicating the damage.

If pictures of the sealed Accessory Pack were taken as indicated in the “Best Practices” tip above, submit the pictures with
the picture of the damaged part.

NOTICE
Accessary Pack Picture Requirements.
– For Accessory Pack related warranty claims for missing, incorrect or damaged components, the pictures taken as
described in the “Warranty Claims Guides” section above, must be submitted electronically in WISE (Doc-It section) for
the submission of a valid claim. Please use the pictures in figures 1, 3, 6, 7, 11 & 12 of this bulletin as reference when
taking pictures. Provide the pictures taken to your Warranty Administrator for upload in WISE when the warranty claim is
filed (see Warranty section below). Failure to provide pictures to support a By-pack warranty claim will result in the claim
being debited back to the dealer.

NOTICE
Accessory Pack related issue during new vehicle launch periods.
– For Accessory Pack issues during new vehicle launch periods, dealers are required to open a Volkswagen Technical
Assistance (VTA) ticket and attach pictures to the VTA. Refer to the guides in this TB for taking Accessory Pack pictures
for attachment to a VTA ticket. Please note that the requirements for valid Accessory Pack related warranty claim
outlined in this TB also apply during new vehicle launches.

Warranty
Information only.

When filing a warranty claim for missing or incorrect items in the Accessory Pack, all parts should be filed on one claim line.
Wheel Locks are no longer factory installed parts and therefore are not covered under warranty when missing at PDI. Please
reference service circular VSP-13-02 on Service Net, for info on the procedure for missing wheel locks.
Uploading Technical Bulletin Information In WISE

NOTICE
Starting December 4, 2017 the Doc-It function in WISE has been updated to accept information specific to Technical
Bulletins. Details of the required information is provided in the service section of this bulletin.

NOTICE
All fields marked with an asterisks (*) must be populated for the Doc-It case to be submitted successfully .

The 7 digit technical bulletin instance number remains the same for the life of the bulletin. The seven digits are followed by a
“/” and a number that indicate the versions of a technical bulletin. For example 2036935/2 indicates the second version of the
technical bulletin with instance number 2036935.

Required Parts and Tools
No Special Parts required.
No Special Tools required.

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and
Repair Manuals for the latest information.
© 2025 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information
available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its
affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.