Lincoln wants you to have this service action completed on your vehicle. The
vehicle owner is responsible for making arrangements to have the work
completed.

 Copyright 2025 Lincoln – A Ford Motor Company Brand

What should you do? Continued

NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln Way: Lincoln Owner App. The
app can be downloaded through the App Store or Google Play. In addition,
there are other features such as controlling certain functions on your vehicle
(lock or unlock doors, remote start) if it is equipped to allow control.

Pick-Up and Delivery

Complimentary vehicle Pick-Up & Delivery service may also be available
upon request from your retailer Your retailer will pick up your vehicle and
return it with the repair completed.

Do you need a rental
vehicle?

Your retailer is authorized to provide a rental vehicle for your personal
transportation at no charge (except for fuel, insurance, and tolls) while your
vehicle is at the retailer for repairs. Please see your retailer for guidelines
and limitations.

What if you no longer
own this vehicle?

If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center (CRC) at 1-866-436-7332 and one of
our representatives will be happy to assist you. The CRC is open on
weekdays from 8:00 AM – 11:00 PM and on Saturday 8:00 AM - 8:00 PM
(Eastern Time). TTY/TDD users, please contact the CRC at the number
listed using the Telecommunication Relay Service by dialing 711.
If you wish to contact us through the internet, our address is
lincoln.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).

Thank you for your attention to this important matter.
Lincoln

 Copyright 2025 Lincoln – A Ford Motor Company Brand

25B01

Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair

☐ Pick-up and/or delivery service

As outlined below for the 25B01 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up

– Date: _______________

☐ Delivery

– Date: _______________

Repair Order #

Repair Order Date

Service Manager Signature

Date

 Copyright 2025 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 25B01

CERTAIN 2024 MODEL YEAR SUPER DUTY, EXPEDITION, NAVIGATOR,
TRANSIT, F-150, MUSTANG, AND 2025 EXPLORER VEHICLES —
TRANSMISSION ASSEMBLY REPLACE
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement in the U.S. market only will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject

and the claim will not be paid if the repairing technician is not certified in STST

Competency 10 FSA. See Electronic Field Communication (EFC)15936 for more

details.
1. Install a new transmission assembly. Follow procedures in Workshop Manual (WSM) Section 307-01.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are

under safety, compliance, or emissions recall. Unless a part is requested to

be returned to Ford, all parts replaced under this FSA must be scrapped in

accordance with all applicable local, state and federal environmental

protection and hazardous material regulations. Refer to the Parts Retention,

Return, & Scrapping section of the FSA dealer bulletin for further information.

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2025

Service Engineering Operations
Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

February 20, 2025
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 25B01
Certain 2024 Model Year F-150, Mustang, Expedition, Navigator, Transit, Super Duty,
and 2025 Model Year Explorer vehicles, equipped a 10R80/10R100 Transmission.
Transmission Assembly Replacement

PROGRAM TERMS
This program will be in effect through February 20, 2026. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

F-150

2024

Dearborn

September 20, 2024 through December 14, 2024

F-150 FHEV

2024

Kansas

September 12, 2024 through November 9, 2024

Mustang

2024

Flat Rock

September 13, 2024 through October 7, 2024

Transit

2024

Kansas

September 13, 2024 through October 15, 2024

Expedition

2024

Kentucky

September 16, 2024 through October 8, 2024

Navigator

2024

Kentucky

September 16, 2024 through September 20, 2024

Super Duty

2024

Kentucky

September 13, 2024 through September 16, 2024

Explorer

2025

Chicago

September 20, 2024 through October 9, 2024

US population of affected vehicles: 398. Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if
required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering
Information for more information.
REASON FOR THIS PROGRAM
On the affected vehicles, a batch of 10R80/10R100 One-Way-Clutch (OWC) mechanisms were built
with the wrong size roller bearings. If the OWC mechanism fails due to undersized roller bearings, the
vehicle will experience limited gear availability. In most cases, the OWC will lock in the ON position,
restricting the vehicle to 1st, 2nd, 8th, 9th, 10th gear and reverse gear. The customer may experience
noise and vibration. Additionally, a wrench light may be present on the cluster display screen,
accompanied by diagnostic trouble codes (DTC) P2701 and P0757, indicating a malfunctioning
transmission system.

 Copyright 2025 Ford Motor Company

SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to
replace the Transmission (Base part # 7000) assembly per standard workshop manual procedures.
This service must be performed on all affected vehicles at no charge to the vehicle owner. For new
vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs (rentals are
authorized – see Rental Vehicles).
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up & Delivery, (towing, alternative transportation,) should be made available for all
customers. Refer to the Rental and Claiming sections for further details.
ESSENTIAL SPECIAL SERVICE TOOLS
If you do not have the special tools needed, please contact 1-800 ROTUNDA and choose option 3 to
place an order to purchase.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 3, 2025. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Mobile Service Repair Assessment
• Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.

Customer Service Division

 Copyright 2025 Ford Motor Company

Administrative Information
Page 1 of 4
Customer Satisfaction Program 25B01
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on February 20, 2025.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 20,
2025. Owner names and addresses will be available by March 3, 2025.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
January 30, 2026.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with Transmission Assembly
replacement.

 Copyright 2025 Ford Motor Company

Administrative Information
Page 2 of 4
Customer Satisfaction Program 25B01
RENTAL VEHICLES
With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be
required. However, if you have a unique owner circumstance that may require a rental vehicle, please
contact the Centralized Loaner Support Team via the CRC Dealer Portal.
Dealers may request a rental vehicle when Ford parts are on backorder; prior approval is required
from the Centralized Loaner Support Team via CX Hub.
• If the vehicle is off road, then refer to EFC 14236. VOR escalation is required in DOW.
TOWING
If towing is required, dealers are authorized to claim up to a maximum value of $250 to provide towing
services for this program.
FORD PICK-UP & DELIVERY
• Dealers participating in the Remote Experience Program –
o Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery (PDL)
Offset section for additional details.
• Dealers NOT participating in the Remote Experience Program –
o Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
o Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
LINCOLN PICK-UP & DELIVERY
• Owners of Lincoln vehicles within a 4 year / 50,000-mile warranty have the option of
requesting Pick-Up & Delivery service with a Lincoln loaner (up to 2 days), from their
dealership. For details, reference EFC14054, 2024 Lincoln Pick-Up & Delivery Updates.
• For Lincoln vehicles outside of 4 years / 50,000-mile warranty, or Lincoln vehicles that are
2016 model year or older, see labor claiming table below.
ALTERNATIVE TRANSPORTATION
If a customer is unable or does not wish to rent a vehicle but still requires transportation, the rental
reimbursement allowance can be used for alternative transportation. Alternative transportation is
approved for $100 per day for both Ford and Lincoln customers. The dollar-per-day allowance can be
cumulative across multiple rides per day (e.g., ride to work $20 and ride home $24).
• Alternative transportation reimbursement can be claimed for both short-term and long-term
scenarios.
•

Any amount over the cost-per-day limits will be the customer’s responsibility.

•

The customer will need to pay upfront and provide proof of payment to the dealer.

•

Dealers will then need to submit for reimbursement following the Rental Vehicle
Reimbursement Process and then refund the customer.

Examples of alternative transportation:
• Taxi
• Public Transportation - Subway, Train, or Bus

 Copyright 2025 Ford Motor Company

Administrative Information
Page 3 of 4
Customer Satisfaction Program 25B01
ALTERNATIVE TRANSPORTATION- Continued:

•

Rideshare alternatives (Uber, Lyft, etc.)

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will reject, and the claim will not be paid if the repairing technician is not
certified in STST Competency 10 FSA. See EFC15332 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 25B01
 Customer Concern Code (CCC): P59
 Condition Code (CC): 42
 Causal Part Number: 7000, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under the Miscellaneous Expense code
RENTAL.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 25B01
- Misc. Expense: ADMIN
- Misc. Expense: REFUND - Misc. Expense: 0.2 Hrs.

 Copyright 2025 Ford Motor Company

Administrative Information
Page 4 of 4
Customer Satisfaction Program 25B01
CLAIMS PREPARATION AND SUBMISSION- Continued:
o Multiple refunds should be submitted on one repair line and the invoice details for each