CAMPAIGN

25-01-018G

FEBRUARY 2025

SEE BELOW

DCU (MODEM) NETWORK INSPECTION AND CONNECTED
SERVICES RESET (SERVICE CAMPAIGN 913G)
This TSB supersedes 25-BE-003G to update the TSB to a Service Campaign, to add an Initial
Verification of Connection section, and to update Warranty information on page 1.

 IMPORTANT
Retailers must perform this service campaign on all affected vehicles prior to retail delivery to a
guest and whenever an affected vehicle is in the shop for any maintenance or repair.
Access the “Vehicle Information” screen via WebDCS to identify open campaigns.
Description: Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using
Connected Car Services (CCS) functions. This may be due to an occasional disconnection on Verizon’s
communication network. Follow the procedures in this bulletin to verify Connected Car Data
Communication Unit (DCU) network connection and if needed, reset the DCU in Dealer Mode to resolve
the connection.

Applicable Vehicles (Certain):
• 2025MY G80 (RG3)
• 2023-2025MY G90 (RS4)
• 2023-2025MY GV60 (JW1 EV)
• 2025MY GV80 (JX1)

NOTICE
For GV60 ONLY: To avoid potential damage to Genesis EVs, Genesis EV repairs can only be
performed by EV Certified Genesis Retailers.

Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair

Warranty Information:

G80 (RG3)

50D053R0

Initial Verification of
Connection

0.2 M/H NTF00-00000

M73

ZZ3

Resetting the DCU
Network in Dealer Mode
GV60
+
(JW1 EV)
50D053R1
0.3 M/H NTF00-00000
M73
ZZ3
Verification of
GV80 (JX1)
Connection After
Resetting DCU
NOTE 1: Submit claim on Claim Entry Screen as “Campaign” type.
NOTE 2: If a part is found in need of replacement while performing this campaign and the affected
part is still under warranty, submit a separate claim using the same repair order. If the affected part is
out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the
work.
G90 (RS4)

Service Procedure:

1.

Turn ON the ignition (A).

A

2.

Select Setup (B) or SETUP (C).
B

C

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3.

Select Connected Services (D).

D

4.

Select Activate (E) or Reconfigure (F).

E

F

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5.

6.

Verify Genesis Connected Services activation
success. Select OK if either message is
shown: “Connected Services Activated”
(G) or “GENESIS Connected Services has
been reconfigured” (H).

If either of these messages is shown, submit
with Op Code 50D053R0. The service
procedure is complete.
If NOT, proceed with Resetting the DCU
Network.

1.

G

H

Turn ON the ignition (A).

A

2.

Turn Radio FM ON and set to Volume 2.
Select Home (B).
Select Setup (C), or press SETUP (D).

B
C

D

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3.

Tap the designated area (E) at the top of the
Device Connections card 10 or more times
with two fingers simultaneously.

4.

Enter 0929 as the password then select
OK (F).

i

E

F

Information

Password 0929 applies to all models.
If the password screen does NOT
display, try again from step 1.
The password screen requests a 9-digit
password but will accept the 4-digit
password given above.
5.

From Dealer Mode, select Connected Car
Service (G).

G

6.

Select Reset DCU (H).

H

7.

After selecting Reset DCU, a confirmation
popup will be seen Modem Reset Command
send! (I).
I

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8.

Select Home (J) to exit Dealer Mode.

J

Select Setup (K) or SETUP (L).

K

L

9.

Select Connected Services (M).
Proceed with Verification of Connection
After Resetting DCU in the next section.

M

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1.

Select Activate (A) or Reconfigure (B).

A

B

2.

Verify Genesis Connected Services activation
success when either message is shown:
“Connected Services Activated” (C) or
“GENESIS Connected Services bas been
reconfigured” (D).

i

Information

If the DCU does NOT reset and
Connected Car Services does NOT show
activated, please contact Techline.

3.

C

D

The service procedure is now complete.

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