19 (480)

D

SIDE
MEMBER RH

Hole at center of
the side member right
toward front

White line

4

8 (210)

E

SIDE
MEMBER RH

Hole at center of the
side member right
toward rear

White line

4

10 (260)

F

SIDE
MEMBER RH

Hole at center of the
side member right
toward upright

White line

2

2 (50)

G

SIDE
MEMBER LH

Hole at front end of
the side member
left toward rear

Red line

8

19 (470)

H

SIDE
MEMBER LH

Hole at center of
the side member left
toward front

White line

4

8 (210)

I

SIDE
MEMBER LH

Hole at center of
the side member
left toward rear

White line

4

10 (260)

J

SIDE
MEMBER LH

Hole at center of
the side member
left toward upright

White line

2

2 (50)

K

CROSS
MEMBER RR

Opening at right end
of the crossmember
rear toward left side

Red line

8

23 (590)

L

CROSS
MEMBER RR

Opening at right end
of the crossmember
rear toward upright

Red line

1

1 (30)

M

CROSS
MEMBER RR

Opening at left end of the
crossmember rear toward
upright

Red line

1

1 (30)

HOLE
LOCATION

PARTS NAME

A

Note: When spraying the anti-rust wax, pull the trigger of spray gun fully.
Continued...
Bulletin Number: WWM-96R; Revised: 02/10/25

Page 12 of 36

CROSSMEMBER FRONT (A)
Insert the 360o spray nozzle into hole (A) at right side of the crossmember front until it touches the
outer tube of the other side bushing. Spray anti-rust wax for 12 sec. while pulling the spray nozzle
back to the original opening.
Spray time: 12 sec.

CROSSMEMBER FRONT (B)
Insert the 360o spray nozzle into hole (B) at left side of the crossmember front until it touches the
outer tube of the other side bushing. Spray anti-rust wax for 12 sec. while pulling the spray nozzle
back to the original opening.
Spray time: 12 sec.
SIDE MEMBER RIGHT HAND FRONT (C )
Insert the 360o spray nozzle into hole (C) at front end of the side member until it touches the outer
tube of the rear bushing at the other end of the side member. Spray anti-rust wax for 8 seconds while
pulling the spray nozzle back to the original opening.
Spray time: 8 sec.
SIDE MEMBER LEFT HAND FRONT (G)
Insert the 360o spray nozzle into hole (G) at front end of the side member until it touches the outer
tube of the rear bushing at the other end of the side member. Spray anti-rust wax for 8 seconds while
pulling the spray nozzle back to the original opening.
Spray time: 8 sec.

Continued...
Bulletin Number: WWM-96R; Revised: 02/10/25

Page 13 of 36

SIDE MEMBER RH / LH CENTER (picture D & E / H & I)
Insert the 360o spray nozzle into the hole (D or H) at center of the side member toward the
crossmember front until it touches the crossmember front. Spray anti-rust wax for 4 seconds while
pulling the spray nozzle back to the original opening.

Also insert the 360o spray nozzle into the hole (D or H) at center of the side member toward the rear
until it touches the outer tube of the rear bushing at the rear end of the side member. Spray anti-rust
wax for 4 seconds while pulling the spray nozzle back to the original opening.
Spray time: 8 sec. X 2 locations = 16 sec.

SIDE MEMBER RIGHT & LEFT HAND CENTER (F/J)
Insert the 360o spray nozzle into the hole (D or H) at center of the side member in an upright position
until it touches the upper side. Spray anti-rust wax for 2 seconds.
Spray time: 2 sec. X 2 locations = 4 sec.

Continued...
Bulletin Number: WWM-96R; Revised: 02/10/25

Page 14 of 36

CROSSMEMBER REAR (K, L, & M)
Insert the 360o spray nozzle into the opening at left or right end of the crossmember rear until it
touches the side member at the other side. Spray anti-rust wax for 8 seconds while pulling the spray
nozzle back to the original opening.
In addition to the above work, insert the 360o spray nozzle into the same openings at the left and right
ends of the crossmember rear in an upright position until it touches the upper part of the member.
Spray anti-rust wax for 1 second. Spray time: 1 sec. X 2 locations = 2 sec.

Step 8:

Application of anti-rust wax (NOX RUST X – R576-108) to outside of the sub-frame.

Use the 90o hook wand. Turn the stop screw counterclockwise 3 turns from closed, and adjust the air
pressure to 80 psi. Sprayed amount: 20oz (600cc). Targeted layer thickness should be a minimum of 2
mil.
(1) Spray anti-rust wax onto the entire subframe surface, hem flange and welded flange of the
crossmember front, the side member left and right and crossmember rear under side.
Spray time : 4 min.

Continued...
Bulletin Number: WWM-96R; Revised: 02/10/25

Page 15 of 36

(2) Lower the lift to facilitate the spray work and spray anti-rust wax onto the upper surfaces and side
surfaces of the left and right side members.
Spray time : 2 min.

Step 9:

Clean-up and Drying
(1) Wipe off the overflowed wax with a soft cloth.
(2) Make sure the holes located at the bottom of the members accessed in the repair are
not clogged with wax. If clogged, clean the holes thoroughly.
(3) Allow at least one hour drying time before using the vehicle.

RECALL CAMPAIGN IDENTIFICATION LABEL
Type or print the necessary information on a Recall Campaign identification label. The completed
label should be attached to the vehicle’s upper radiator support.

A quantity of labels is provided to each dealer with this bulletin. Additional labels are available
through your Regional / Distributor Service Office.

Continued...
Bulletin Number: WWM-96R; Revised: 02/10/25

Page 16 of 36

CLAIM REIMBURSEMENTAND ENTRY PROCEDURES
Credit for performing this recall campaign will be based on the submission of properly completed
repair order information. Dealers may enter the applicable claim information through their Dealer
Communications System.
Listed below is claim entry information
Clean and Rust-proof Rear Suspension Sub-frame – Use the following information for claim
submission:
Enter labor operation 161-251 for 0.9 labor hours.
Claim Type

Campaign Code

Labor Operation

Labor Time

Labor Description

Recall/Campaign RC

WWM-96

161-251

0.9

Rear Sub-frame
Assembly – Rust-proof

Enter the applicable part number. Parts will be reimbursed at dealer cost plus applicable handling
allowance.
Model

Description

Pat Number

Quantity

Legacy, Outback & Baja

Rust-proofing Material
(non-orderable part number for claim purposes only)

SOA635069

1

Continued...
Bulletin Number: WWM-96R; Revised: 02/10/25

Page 17 of 36

OWNER NOTIFICATION LETTER

Subaru of America, Inc.
Subaru Plaza
P.O. Box 6000
Cherry Hill, NJ 08034-6000
www.subaru.com

Important Safety Recall Notice
Subaru Recall Campaign WWM-96
NHTSA Recall No. 03V-153
July, 2003
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety,
exists in some 2000-2003 model year Subaru Legacy, Outback and BAJA vehicles originally sold or
currently registered in the states of:
Connecticut
Delaware
District of Columbia
Illinois
Indiana
Iowa

Kentucky
Maine
Maryland
Massachusetts
Michigan
Minnesota

Missouri
New Hampshire
New Jersey
New York
Ohio
Pennsylvania

Rhode Island
Vermont
Virginia
West Virginia
Wisconsin

DESCRIPTION OF THE SAFETY DEFECT
Subaru has determined that your vehicle may have been manufactured with a rear sub-frame
assembly with poor paint quality. If the vehicle is operated for an extensive period in a “salt-belt”
area (see list of states above that use salt on the roads in the winter), continued exposure to salt could
cause the rear sub- frame assembly to rust-out and eventually break.
DESCRIPTION OF THE SAFETY HAZARD
The rear sub-frame assembly is part of your vehicle’s body and rear suspension. If the sub-frame
assembly were to rust-out and break, control of the vehicle could be affected without prior warning,
possibly resulting in a crash. If you encounter this situation, steer the vehicle off the roadway to a safe
area in which to stop. Avoid sudden braking and steer straight ahead as you gradually slow down and
move to a safe area.
REPAIRS
To prevent this condition from occurring, Subaru will clean and apply anti-rust material to the rear
sub- frame assembly at no cost to you.
WHAT YOU SHOULD DO
You should immediately contact your Subaru Dealer for an appointment to have anti-rust material
applied to your vehicle’s rear sub-frame at no cost to you.
Continued...
Bulletin Number: WWM-96R; Revised: 02/10/25

Page 18 of 36

HOW LONG WILL THE REPAIR TAKE?
The actual time to clean and apply anti-rust material to the rear sub-frame assembly is approximately
one hour. However, after the anti-rust material is applied, the vehicle should not be driven for at least
one additional hour to allow time for the material to dry. Therefore, it may be necessary to leave your
vehicle the full day of your scheduled appointment to allow your dealer flexibility in scheduling.
Please present this letter to your Subaru Dealer at the time this repair procedure is performed.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
In the event that you have already paid for repairs associated with this condition, you may be eligible
for reimbursement. The actual sum reimbursed will be equivalent to the amount Subaru of America
would reimburse an authorized Subaru dealer in your area for the repair.
Please send the original service repair order, which has complete information including the name of
the repair facility, date of repair, mileage at the time of repair, complete vehicle identification number
(17 digits), and your name, with correct mailing address and telephone number to the address listed
below.
Subaru of America, Inc.
Customer Dealer Service Department
Attention: Service Program WWM-96
P.O. Box 6000
Cherry Hill, NJ 08034-6000
Please send original receipts only and retain a photocopy for your records. Please be assured that we
will attempt to process your reimbursement request as quickly as possible. It may take up to 60 days
for this process to be completed.
CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?
If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to
us.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru Dealer you can access our website at www.Subaru.com and go to the dealer
locator function. Or, you may call us at 1-800-SUBARU3 (1-800-782-2783) during normal business
hours for assistance. (Monday through Friday 8:30 am to 5:pm EST). Please call us immediately if
the dealer fails or is unable to make the necessary repairs free of charge or write to the address listed
on the first page of this letter.
You may also contact The Administrator, National Highway Traffic Safety Administration, 400
Seventh Street, S.W., Washington, DC 20590 or call the toll free Auto Safety Hotline at
1-888-327-4236 if you believe the dealer has failed or is unable to remedy your vehicle without
charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have
taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely
apologize for any inconvenience this matter may cause and urge you to schedule an appointment as
soon as possible to have this repair performed.
Sincerely,
Subaru of America, Inc.
Bulletin Number: WWM-96R; Revised: 02/10/25

Continued...
Page 19 of 36

SAFETY DATA SHEET (PAGE 1 of 11)
Stock Number: 4790012
Revision Date: 02-07-2025
Replaces: 09-10-2019

NOX-RUST® R576-108
1. Identification
Product identifier used on the label:
Stock Number:

NOX-RUST® R576-108
4790012

Other means of identification:
Synonyms: None
Chemical family: Mixture
Recommended use of the chemical and restrictions on use:
Recommended use: Corrosion Preventive Compound
Restrictions on use: Uses other than those described above
Name, address, and telephone number
of the chemical manufacturer,
importer, or other responsible party:

Daubert Chemical Company
4700 S. Central Avenue
Chicago, IL 60638

Telephone number: 1-708-496-7350
E-mail address: [email protected]
Emergency phone number: Chemtrec: 1-800-424-9300 (International)

2. Hazard(s) identification
Classification of the chemical in accordance with paragraph (d) of §1910.1200:

GHS Hazard Symbols:

GHS Classification:
Skin Corrosion/Irritation Category 2; Flammable Liquid
Category 3; Specific Target Organ Systemic Toxicity (STOT) -
Single Exposure Category 3
Continued...
Bulletin Number: WWM-96R; Revised: 02/10/25

Page 20 of 36

SAFETY DATA SHEET (PAGE 2 of 11)
Product identifier used on the label: NOX-RUST® R576-108
Stock Number: 4790012
Revision Date: 02-07-2025
Stock Number: 09-10-2019

Signal Word: Warning
Hazard Statements: Flammable liquid and vapor
Causes skin irritation
May cause drowsiness or dizziness
Unclassified Hazards (HNOC): None Identified
Precautionary Statements:
Prevention:
Keep away from heat/sparks/open flames/hot surfaces.
– No smoking.
Ground/bond container and receiving equipment.
Use explosion-proof electrical/ventilating/lighting equipment.
Use only non-sparking tools.
Take precautionary measures against static discharge. Avoid
breathing dust/fume/gas/mist/ vapors/spray. Wash thoroughly after
handling.
Use only outdoors or in a well-ventilated area.
Wear protective gloves/protective clothing/eye protection/face
protection.
Response:

If on skin: Wash with plenty of water.

If on skin (or hair): Take off immediately all contaminated clothing.
Rinse skin with water/shower.
If inhaled: Remove person to fresh air and keep comfortable
for breathing.
Call a poison center/doctor if you feel unwell. Specific treatment:
see Section 4 on this SDS.
If skin irritation occurs: Get medical advice/attention. Take
off contaminated clothing and wash it before reuse. In case of fire:
Use appropriate media to extinguish.
Storage: Store in a well-ventilated place. Keep container tightly closed
Store in a well-ventilated place. Keep cool.
Store locked up.
Continued...
Bulletin Number: WWM-96R; Revised: 02/10/25

Page 21 of 36

SAFETY DATA SHEET (PAGE 3 of 11)
Product identifier used on the label: NOX-RUST® R576-108
Stock Number: 4790012
Revision Date: 02-07-2025
Stock Number: 09-10-2019

Disposal: Dispose of contents/container to a suitable disposal site in
accordance with local/national/international regulations.
Hazards not otherwise classified: No data available
3. Composition/information on ingredients
Chemical Name

Common name and synonyms

CAS #

%

Distillates (petroleum),
hydrotreated light

None

64742-47-8

45 - 70

Specific chemical identity and/or exact percentage (concentration) of composition has been
withheld as a trade secret.
4. First-aid measures
Description of necessary measures, subdivided according to the different routes of exposure, i.e.,
inhalation, skin and eye contact, and ingestion:
Inhalation: If symptoms are experienced remove source of
contamination or move victim to fresh air and
obtain medical advice.
Eye Contact: Flush eyes with plenty of water for at least 20
minutes retracting eyelids often. Tilt the head to prevent
chemical from transferring to the uncontaminated eye.
Get immediate medical attention.
Skin Contact: Wash with soap and water. Get medical attention if
irritation develops or persists.
Ingestion: Do not induce vomiting and seek medical attention
immediately. Provide medical care provider with
this SDS. If vomiting occurs, lean victim forward
to reduce risk of aspiration into lungs.
Most important symptoms/effects,
acute and delayed:

Causes skin irritation. May cause drowsiness or dizziness

Indication of immediate medical
attention and special treatment
needed, if necessary:

Consult a physician. Treat symptomatically

Bulletin Number: WWM-96R; Revised: 02/10/25

Continued...
Page 22 of 36

SAFETY DATA SHEET (PAGE 4 of 11)
Product identifier used on the label: NOX-RUST® R576-108
Stock Number: 4790012
Revision Date: 02-07-2025
Stock Number: 09-10-2019

5. Fire-fighting measures
Suitable (and unsuitable) extinguishing media:
Suitable extinguishing media:
Use alcohol resistant foam, carbon dioxide, dry chemical,
or water spray when fighting fires. Water or foam may cause
frothing if liquid is burning but it still may be a useful
extinguishing agent if carefully applied to the fire.
Unsuitable extinguishing media: Do not use water jet as an extinguisher, as this will spread
the fire.
Specific hazards arising
from the chemical: