ATTENTION:
GENERAL MANAGER

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PARTS MANAGER

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CLAIMS PERSONNEL

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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE MANAGER

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© 2025 Subaru of America, Inc. All rights reserved.

SERVICE BULLETIN
APPLICABILITY:

2019-22MY Forester
2019-22MY Ascent
2020-22MY Legacy & Outback

SUBJECT:

NUMBER: 12-257-25R
DATE:

02/06/25

REVISED:

02/13/25

Windshield Warranty Extension / Inspection

INTRODUCTION:
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car
Limited Warranty coverage for the Front Windshield used in the above listed models and model years
from three (3) years / 36,000 miles to eight (8) years / 100,000 miles (whichever comes first). If a
customer experiences windshield damage, inspect the damage as per the guidelines supplied in this
bulletin to confirm if the damage is covered under the Warranty Extension. If the damage qualifies, a
one-time replacement will be covered under the Warranty Extension.
PART INFORMATION:
Windshield
Part Description

Model
2020-2022MY
Legacy/Outback

WSHLD GL ASSY

2019-2022MY
Forester

2019-2022MY
Ascent

Part Number

Details

65010AN00B

w/ standard rearview mirror

65010AN01B

w/ wiper deicer & standard rearview mirror

65010AN02B

w/ wiper deicer & auto dimming mirror/smart
rearview mirror

65009SJ171

Standard windshield

65009SJ191

w/ wiper deicer and EyeSight camera

65009SJ211

with EyeSight camera

65009SJ390

For vehicles with EyeSight camera

65009SJ400

For vehicles with wiper deicer and EyeSight camera

65009XC02B

w/ wiper deicer & auto dimming mirror

65009XC03B

w/ wiper deicer & smart rearview mirror

One Time Use Parts
Part Description

Part Number

CAP COWL PANEL UP

91486KJ010

CAP CLIP 2 PIECE LWR

91486FL020

CAP COWL PANEL LOW

91486KJ000

CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Quantity
As Needed
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

Continued...
Bulletin Number: 12-257-25R; Revised: 02/13/25

Page 1 of 7

WINDSHIELD INSPECTION / JUDGING CRITERIA:
STEP 1: Locate the Subaru marking on the lower portion of the driver side of the glass. Confirm the
windshield is a genuine Subaru part. If the marking cannot be found and / or the vehicle has been
fitted with a non-Subaru windshield, the Warranty Extension does not apply.

STEP 2: Inspect the damaged area(s) of the windshield and determine what type of damage is
present. See the example images below for Warranty qualifying and non-qualifying windshield
damage criteria. This damage described in Type 2 and 3 is not specific to one side of the glass and
may occur in the upper or lower sections.

3/36 Coverage

Warranty Extension
Coverage

Type

Descriptions

Presumed Cause

1

The straight section extends to the
edge of the glass with cracking
starting from the deicer terminal.

Unrelated cause

COVERED NOT COVERED

2

The straight section extends to the
edge of the glass with the chip(s)
along edge of the glass.

Unrelated cause

COVERED NOT COVERED

3

A chip can be found within the
straight section of a crack.

Cracking is presumed to have been
caused by continuous stress starting
from a small chip.
Refer to APPENDIX A for details

4

Multiple cracks are concentrated at
one center point of a damage area.
(spider web or star pattern)

External factors are presumed.
Refer to APPENDIX B for details.

COVERED

COVERED

NOT
NOT COVERED
COVERED
Continued...

Bulletin Number: 12-257-25R; Revised: 02/13/25

Page 2 of 7

TIP 1: A ballpoint pen can be used to help identify any chip along the cracks. CAREFULLY guide
the tip of the ballpoint pen along the crack to feel for any snags. DO NOT apply excessive pressure
as this may cause further damage and make any chips harder to detect.

TIP 2: A handheld portable microscope can also be used to help find any crack starting points.

STEP 3: Is the windshield damage covered by the Warranty Extension (Type 3)?
YES: Replace the windshield as per the applicable Service Manual and process the claim
using the Warranty Extension claim information supplied in this bulletin. Refer to STIS:
Body & Electrical/WIRING SYSTEM.
NO: Consult with customer regarding replacement/repair options.
IMPORTANT: A video has been developed to provide details of windshield Type 3 damage. Access
the video through the link below.

VIDEO

Continued...
Bulletin Number: 12-257-25R; Revised: 02/13/25

Page 3 of 7

APPENDIX A
DETAILED INFORMATION REGARDING TYPE 3 DAMAGE:
Type 3 damage results from the combination of small external damage and continual stresses
generated by body structure movements (e.g. twist, shock, etc.) during vehicle operation. Type 3
damage is covered under the Warranty Extension.
Small External Damage

Continuous Stress (Tensile Stress)

Extension of Crack

Continued...
Bulletin Number: 12-257-25R; Revised: 02/13/25

Page 4 of 7

APPENDIX B
DETAILED INFORMATION REGARDING TYPE 4 DAMAGE (NOT COVERRED BY THE
WARRANTY EXTENSION):
Scratches & Cracks Caused by Flying Objects (Rocks, Road Debris):
•

Caused by impact from moving or falling foreign object

•

Size may vary from less than 0.1mm to 5mm (Example A).

•

Will result in cracking in most cases (Example B)

•

In cases when no granular scratches are found, impact marks my still be observed (Example B).

•

Often has radial cracks starting from the point of impact (Example C).

Example A

Example B

Example C

Continued...
Bulletin Number: 12-257-25R; Revised: 02/13/25

Page 5 of 7

Scratches Caused by Windshield Wipers:
Sand & Other Particles Get Stuck Between the Wiper Rubber & Glass Causing
Scratching During Wiper Operation:
•

Will occur in the area of wiper operation

•

Can be one or more lines parallel to each other

•

The scratch lengths can vary in size.

Example D

Scratches Caused by Metal Contact:
•

May be caused by contact with car keys, metal buttons attached to clothing, umbrellas, etc.

•

These scratch types are generally sharp and can occur in any angle.

•

The length is random and is often in a single line.

Example E

Continued...
Bulletin Number: 12-257-25R; Revised: 02/13/25

Page 6 of 7

Scratches Caused by Wiping or Cleaning:
•

May occur when the glass is cleaned with a contaminated cloth or towel

•

Relatively long scratches and are often gathered

•

The scratches tend to overlap each other randomly and draw arcs following the wiping pattern.

WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by the Windshield
Warranty Extension, for a ONE-TIME replacement or inspection where applicable, this repair may
be submitted using the following claim information:
Labor Description

Labor Operation #

Labor Time

Fail Code

WINDSHIELD CHIP INSPECTION - WARRANTY EXTENSION

B914-150

0.3

WBM-00

WINDSHIELD/WEATHER STRIP R&R

C914-151

2.0

CAMERA R&R FOR WINDSHIELD REPLACEMENT

C914-141

0.2
WBM-08

EYESIGHT CALIBRATION/ADJUSTMENT

C067-718

0.9

SUBLET REPAIR, ADMINISTRATION EXPENSES

C101-108

0.3

IMPORTANT REMINDERS:
•

The standard PRE-Authorization requirement for glass repairs over $500.00 has beenwaived
for repairs covered by the Warranty Extension outlined in this Service Bulletin.

•

The PRE-Authorization requirement for glass repairs over $500.00 is still in force for anyand
all repairs which are warrantable but NOT covered by the Warranty Extension outlined in this
Service Bulletin.

•

SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.

•

Always check for any open recalls or campaigns anytime a vehicle is in for servicing.

•

Always refer to STIS for the latest service information before performing any repairs.

Bulletin Number: 12-257-25R; Revised: 02/13/25

Page 7 of 7