ATTENTION:
GENERAL MANAGER

q

PARTS MANAGER

q

CLAIMS PERSONNEL

q

IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE MANAGER

q

© 2025 Subaru of America, Inc. All rights reserved.

PRODUCT CAMPAIGN BULLETIN
APPLICABILITY:

SUBJECT:

2020-2022 MY Legacy
2020-2022 MY Outback

NUMBER: WRA-24
DATE: 02/03/25

Safety Recall – ODS Sensor Replacement

Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2020-2022 model year
Legacy and Outback vehicles to replace all (four) of the Occupant Detection System (ODS) sensors
on the front passenger seat.
Description of the Defect and Safety Risk
The affected vehicles may be equipped with defective ODS sensors on the front passenger seat,
which over time may result in a short circuit. If the short circuit occurs, the SRS airbag system
warning lamp will illuminate, the front passenger’s frontal airbag OFF indicator will illuminate, and
the front passenger airbag may not deploy in certain crashes as designed, increasing the risk of injury
to an occupant in the seat.
Remedy
Subaru is in the process of obtaining parts for this repair, however, it will take several months for
supply to begin. Once parts are available, for all potentially affected vehicles, Subaru retailers will
replace all (four) of the ODS sensors on the front passenger seat with new ones at no cost to the
customer.
Affected Vehicles
A total of 118,723 U.S. vehicles will be affected by this recall, as listed below. Not all vehicles in the
production range listed below are affected by this recall. Coverage must be confirmed by using the
Vehicle Coverage Inquiry function on subarunet.com prior to repair.
Model Year

Carline

Production Date Range

Vehicle Count

2020-2022

Outback

June 16, 2020 – July 13, 2021

103,114

2020-2022

Legacy

June 16, 2020 – July 12, 2021

15,609

The affected VIN information will be available on subarunet later this week. Subaru is in the process
of obtaining remedy parts for this repair; however, it will take several months for supply to begin.
Therefore, the WRA24 recall coverage status for the affected VINs will be ‘Open-Remedy not yet
available’ until the remedy parts are available. Retailers will be advised as the parts supply situation
progresses.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

Continued...
Bulletin Number: WRA-24; Date: 02/03/25

Page 1 of 59

Retailer Responsibility
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle
covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized
Subaru Retailer failing to perform the applicable service procedures to correct all affected
vehicles in their inventory prior to the vehicle being placed in service may be subject to civil
penalties of up to $27,168 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6
and will also be in breach of the Subaru Dealer Agreement.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
•

Immediately identified

•

Tagged or otherwise marked to prevent their delivery or use prior to repair

•

Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin
once the parts become available.

Until the recall remedy parts are available, this recall cannot be performed. If an affected vehicle is
in for service without a confirmed ODS sensor failure, please inform the owner that their vehicle is
affected by this recall and that remedy parts are not yet available.
If an affected vehicle is in for service with a confirmed ODS sensor failure, there is a limited
supply of seat bottom assemblies which include the ODS sensors to remedy the condition. Please
refer to the interim diagnosis procedures and special claim instructions included in the Service,
Parts, and Claim Instructions section of this document.
Owner Notification
Subaru will notify affected vehicle owners with an interim letter by first class mail by May 21, 2024
advising them of this recall and that parts are not yet available. Owners will be re-notified when
remedy parts become available, and retailers will be advised of that notification schedule.

Continued...
Bulletin Number: WRA-24; Date: 02/03/25

Page 2 of 59

REQUIRED TOOLS:
Part Description

Part Number

Qty

WRA-24

99804AN080

1

Will be forced ship to retailers
at no cost.

WRA-24
Socket Tool

99804AN090

1

Will be forced ship to retailers
at no cost.

WRA-24
JIG Tool

99804AN100

4

For Power Seat ONLY. Will be
forced ship to retailers at no
cost.

Block
(Wood or Rubber)

N/A

Part Description

Image

2

Details

•

Power Seat: use 2pcs

•

Manual Seat: use 1pcs

•

Retailers are to supply
and cut to the dimensions
shown on the left.

Image

Details

SSM4 Equipped Laptop
DST-i or DST-010

Required for DTC check &
Rezeroing/Calibration

DCA-8000 SUB Battery
Diagnostic Charger

Required for battery charging

General Hand Tools

Required for ODS sensor R&R

Wobble Extension Bar
example: Snap-on FXWK8

For Manual Seat ONLY.

Weight Tool, Passenger
J-47673

J-47673 is an Esssential Tool

String

Ruler

•
•

Thickness: 2mm-3mm
Lenth: 40 meters (0.00in)

Basic 12 inch

Continued...
Bulletin Number: WRA-24; Date: 02/03/25

Page 3 of 59

PART CONFIGURATION:

Continued...
Bulletin Number: WRA-24; Date: 02/03/25

Page 4 of 59

PART INFORMATION:
There are two hardware kits created for this campaign. One kit for manual seats and another
kit for power seats. The ODS sensors are ordered separately. All parts MUST be ordered
through PRIME.
Please be mindful that the PIC team cannot increase PRIME limits or create supplemental orders for
kits or tools.
Manual Seat Parts Kit SOA635182
Part Description

Quantity

RAIL NUT M10

4

RAIL NUT M8

8

HINGE BOLT

4

Image

Power Seat Parts Kit SOA635183
Part Description

Quantity

RAIL NUT M10

4

RAIL NUT M8

8

Image

ODS Sensor Parts Kit 98329AN00A
Part Description

Quantity

ODS SENSOR REPAIR (4 per repair)

1

Image

SERVICE PROCEDURE INFORMATION:
There are two different Service Procedures for each seat configuration. Use the table below to confirm
the next course of action.
Seat Configuration

Service Procedure Page Number

Manual Seat

Page 6

Power Seat

Page 28

Continued...
Bulletin Number: WRA-24; Date: 02/03/25

Page 5 of 59

MANUAL SEAT SERVICE PROCEDURE

STEP 1: Using a DCA-8000, input the battery information and set the charger to Power Supply
Mode.
STEP 2: Apply the parking brake. This is required because the gear selector will be placed in the
Neutral (N) position in a future step.

Continued...
Bulletin Number: WRA-24; Date: 02/03/25

Page 6 of 59

STEP 3: Confirm at least one minute has surpassed since the ignition was switched off. Remove the
cover from the main fuse box. Using a small flat blade screwdriver, remove Fuse # 30, SBF-3,
SBF-12.

STEP 4: Remove the center tray mat. With the mat removed the access hole to the shift lock release
will be exposed. Using a suitable screwdriver, release the shift lock and move the gear selector to the
Neutral (N) position.

STEP 5: Release and lower the portion (A) of the shift boot. This will expose the holding clip.
CAREFULLY remove the holding clip. The gear selector knob can then be removed.

Continued...
Bulletin Number: WRA-24; Date: 02/03/25

Page 7 of 59

STEP 6: Release the holding clips for
the front cover assembly. Disconnect the
electrical connection and lift in the upward
direction the remove the cover.

STEP 7: Remove the two phillips head mounting screws located at the front of the center console.
Adjust both seats forward and remove the two center console mounting bolts. Disconnect the
electrical connections and remove the center console from the vehicle.

IMPORTANT: Models equipped with the
center console mounted CD deck will require
the removal of two additional mounting bolts
and the disconnection of two additional
connectors. BE CAREFUL not to bend the
CD deck mounting brackets.

Continued...
Bulletin Number: WRA-24; Date: 02/03/25

Page 8 of 59

STEP 8: Pull up on the backrest adjustment handle and insert a small screwdriver or plastic trim
tool into the handle cover locking tab. Once the tab is released pull the handle cover toward the front
of the vehicle to remove. Once the handle cover is removed, release the rear section of the seat side
cover. With all the holding clips released, the cover can then be removed by pulling towards the front
of the vehicle.

STEP 9: Adjust the seat backrest to the full
down position. Release the rear then front
inner hinge cover mounting clips. Remove the
inner hinge cover in the upward direction. The
backrest can then be returned to the upright
position.

STEP 10: Adjust the seat position so the end of the outer rail is approximately 15mm (0.6 inches)
from the end of the inner rail.

Continued...
Bulletin Number: WRA-24; Date: 02/03/25

Page 9 of 59

STEP 11: Remove the two straps securing the rear portion of the backrest cover.

STEP 12: Tuck the hanging section of the cover into the rear pocket of the seat. Release the two
Velcro straps and free the two harness sections.

STEP 13: Unbolt and discard the four bolts mounting the seat backrest to the bracket. Place the
backrest into the rear seat footwell area.

Continued...
Bulletin Number: WRA-24; Date: 02/03/25

Page 10 of 59

CAUTION: Confirm the harness section does
not have any excessive tension and is free
from pinching of any kind.

STEP 14: Remove both mounting screws
for the inner cushion covers.

STEP 15: Starting with the outside cover, release the mounting clip using a large flat blade
screwdriver or suitable plastic trim tool.

Continued...
Bulletin Number: WRA-24; Date: 02/03/25

Page 11 of 59

STEP 16: Pull the cover back and then CAREFULLY rotate the cover to remove. Using the same
method, remove the opposing side inner cover as well.

CAUTION: Make sure there is sufficient room between the covers and the seat backrest. DO NOT
damage the seat cover. If needed, cover the seat material with a clean protective cloth.

STEP 17: Disconnect all four Occupant Detection connectors under the seat. The connectors can be
accessed from the rear footwell.

STEP 18: Remove the four 14mm (M10) nuts securing the cushion frame. The front nuts can be
removed using an offset boxed wrench. The rear nuts can be removed with a 14mm socket, 3/8 in
drive ratchet, and 3/8 in drive wobble extension. The nuts can be discarded after removal.
CAUTION: Avoid touching the seat adjustment lever with mounting nuts removed. This may cause
the left and right rails to become misaligned and difficult to reassemble.

Continued...
Bulletin Number: WRA-24; Date: 02/03/25

Page 12 of 59

NOTE: Snap-on® tool # FXWK8 is an
example of a wobble extension suitable
for usage.

Continued...
Bulletin Number: WRA-24; Date: 02/03/25

Page 13 of 59

STEP 19: Raise the outer side of the cushion frame 70 to 80 mm (2.76 to 3.15 in) by installing one of
the pre-prepared blocks between the cushion frame and the seat rail.
CAUTION: Pay close attention to the seat harness when lifting the cushion frame. Excessive tension
may cause damage to the harness.

STEP 20: Remove and discard the four 12mm (M8) sensor mounting nuts. The two sensors can then
be removed and discarded.

Continued...
Bulletin Number: WRA-24; Date: 02/03/25

Page 14 of 59

STEP 21: Confirm the identification numbers of the NEW Occupant Detection Sensors are #2 and
#3. Mount the #2 (Blue) sensor to the outer front position and the #3 (Brown) sensor to the outer rear
position. Torque the NEW sensor mounting nuts (p.n. 64157AN03A) to 25Nm (18.5ft-lbs).
NOTE: Take special care in handling the new sensors.

STEP 22: Remove the block and CAREFULLY lower the cushion frame.

Continued...
Bulletin Number: WRA-24; Date: 02/03/25

Page 15 of 59

STEP 23: Raise the inner side of the cushion frame 70 to 80 mm (2.76 to 3.15 in) by installing one of
the pre-prepared blocks between the cushion frame and the seat rail.
CAUTION: Pay close attention to the seat harness when lifting the cushion frame. Excessive tension
may cause damage to the harness.

STEP 24: Remove and discard the four 12mm (M8) sensor mounting nuts. The two sensors can then
be removed and discarded.

Continued...
Bulletin Number: WRA-24; Date: 02/03/25

Page 16 of 59

STEP 25: Confirm the identification numbers of the NEW Occupant Detection Sensors are #1 and
#4. Mount the #1 (Brown) sensor to the inner front position and the #4 (Blue) sensor to the inner rear