NHTSA ID Number: 11014843
Manufacturer Communication Number: 15-318-24R
TSB/Document Date: 2025-03-04
Summary
This bulletin announces the Warranty Extension for the Data Communication Module (DCM) up to 8 years (96 months) or 150,000 miles (whichever comes first) to address a dead battery resulting from excessive dark current draw caused by the DCM, due to internal memory corruption.
ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
q
© 2023 Subaru
of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
SUBJECT:
2019MY Legacy & Outback
2019-21MY WRX/STI
NUMBER: 15-318-24R
DATE:
02/23/24
Data Communication Module (DCM) Bypass Box
REVISED:
02/21/25
INTRODUCTION:
This bulletin announces the Warranty Extension for the Data Communication Module (DCM) up to 8
years (96 months) or 150,000 miles (whichever comes first) to address a dead battery resulting from
excessive dark current draw caused by the DCM, due to internal memory corruption. Effective from
the date of customer notification, ALL affected vehicles, regardless of mileage or Warranty Start Date
will be covered for a period of one (1) year.
The DCM Bypass Box was designed to be used as an alternative replacement part for DCM in
vehicles with no active STARLINK subscription in place of the DCM until sufficient replacement
DCM inventory was available. As of 02/04/25, replacement DCM inventory is sufficient; therefore,
they are to be replaced for customers experiencing a qualifying concern. The bypass box installation
will no longer be a repair measure which would be covered under the terms of this Warranty
Extension.
•
This extension will cover the replacement of the DCM for vehicles with an “Active” and
“Unsubscribed” STARLINK subscription if the DCM is confirmed to be the cause of the
excessive dark current draw.
•
The extension will also cover the testing, recharging/replacement of the battery if the DCM is
found to be the root cause of the excessive dark current draw. Battery test code is required for
the claim entry.
•
Previously, for “Unsubscribed” vehicles, without a STARLINK subscription, with a confirmed
excessive dark current draw from the DCM, this extension covered the installation of a DCM
bypass box due to low DCM inventory. DCM inventory has become sufficient and bypass box
installation is not longer required.
•
Customers who previously received the bypass box now have the option to request a
replacement DCM. The new replacement DCM’s are available and will replace the previously
installed bypass box. The Warranty Extension will cover the removal of the bypass box and
installation of a new DCM. This request would have been documented with a Subaru
retailer
at the time of the initial repair.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru
Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 15-318-24R; Revised: 02/21/25
Subaru
of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international
standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Page 1 of 13
•
All inspections and repairs must be completed prior to the expiration of this Warranty
extension.
•
Customers who have paid for DCM or DCM bypass box replacement prior to the release of
this extension are eligible for reimbursement. Details of reimbursement procedure is provided
in the customer letter which is added to the end of this bulletin.
PART INFORMATION:
Model
LEGACY & OUTBACK
WRX
Part Description
TELEMATICS UNIT
TELEMATICS UNIT
Part Number
86229AL10A
86229AL11A
86229AL10B
86229AL11B
86229AL10C
86229AL11C
86229VA100
86229VA110
86229VA101
86229VA111
IMPORTANT: The DCM is NOT supplied with the backup battery. The DCM bypass box (p.n.
86229Al400) is a returnable part.
CONFIRMING SUBSCRIPTION STATUS USING SNET VEHICLE INQUIRY:
1. Enter the subject Vehicle Identification Number (VIN) into the VIN search box and click the
search button.
2. Select the Connected Vehicle Subscriptions drop down.
Continued...
Bulletin Number: 15-318-24R; Revised: 02/21/25
Page 2 of 13
3. If the status reads “Active,” the vehicle has an active STARLINK subscription and if the status
reads “Inactive,” the vehicle does not have an active STARLINK subscription.
CONFIRMING SUBSCRIPTION STATUS USING SUBARU
SELECT MONITOR:
4. Connect the applicable Subaru
Select Monitor (SSM) to the vehicle. Read the Subscription status
of the DCM located in the “Work Support”
menus. If the status reads “Subscribed,’
the vehicle has an active STARLINK
subscription and if the status reads
“Unsubscribed,” the vehicle does not
have a active STARLINK subscription.
LEGACY & OUTBACK DCM REMOVAL PROCEDURE / INFORMATION:
IMPORTANT: This procedure is for vehicles without any active STARLINK subscription. ALWAYS
confirm the STARLINK subscription status prior to performing the procedures outlined below.
STEP 1: Refer to the applicable Service Manual and review: General Description > Repair Contents
> Action required before & after Battery Disconnect. Additionally, record any stored seat position(s)
before proceeding. Relearn any seat position memory after work is complete. If the power rear gate
(PRG) height has been customized, that position must also be noted and relearned.
STEP 2: CAREFULLY disconnect the battery sensor
from the negative ground terminal and wait at least 60
seconds before continuing.
STEP 3: Remove the Center Grille Assembly.
A. Release the clips and claws.
B. Disconnect the connector and remove the
Grille Assembly.
C. Disconnect and remove the hazard switch.
Bulletin Number: 15-318-24R; Revised: 02/21/25
Continued...
Page 3 of 13
STEP 4: Remove the Heater Control Assembly.
A. Release the clips and claws.
B. Remove the panel.
C. Remove the mounting screws.
D. Detach the heater control assembly.
CAUTION: A flat head screwdriver with protective
tape can be used as shown in the right image. Use
special care to not damage the heater control assembly.
STEP 5: Remove the audio assembly.
A. Remove the mounting screws.
B. Release the mounting clips.
C. Disconnect all electrical connections.
D. The audio assembly can then be
removed.
STEP 6: Remove the DCM.
A. CAREFULLY remove the bracket
mounting screws.
B. Remove the DCM and the backup module
assembly together.
CAUTION: Be mindful to not cause any damage to
the mounting screws during removal. The mounting
screws are to be reused.
STEP 7: Install the new DCM and reinstall all parts in
the reverse order of disassembly.
Continued...
Bulletin Number: 15-318-24R; Revised: 02/21/25
Page 4 of 13
WRX DCM REMOVAL PROCEDURE / INFORMATION:
IMPORTANT: This procedure is for vehicles without any active STARLINK subscription. ALWAYS
confirm the STARLINK subscription status prior to performing the procedures outlined below.
STEP 1: Refer to the applicable Service Manual and review: General Description > Repair Contents
> Action required before & after Battery Disconnect. Additionally, record any stored seat position(s)
before proceeding. Relearn any seat position memory after work is complete. If the power rear gate
(PRG) height has been customized, that position must also be noted and relearned.
STEP 2: CAREFULLY disconnect the battery sensor from
the negative ground terminal and wait at least 60 seconds
before continuing.
STEP 3: Using a plastic trim tool, remove the left side
instrument panel cover.
STEP 4: Remove the left inner and outer lower instrument panels.
A. Remove the mounting screws.
B. Release the mounting clips and
claws.
C. Pull both panels toward the rear
of the vehicle.
D. Disconnect all electrical
connections.
CAUTION: ALWAYS pull the panels toward the rear of the vehicle. Pulling in an upward or
downward direction may cause damage to the mounting claws.
Continued...
Bulletin Number: 15-318-24R; Revised: 02/21/25
Page 5 of 13
STEP 5: Remove the knee airbag module.
A. Remove the mounting nuts.
B. CAREFULLY disconnect the
electrical connection.
STEP 6: Remove the glove box assembly.
A. Apply protective tape to the lower
center panel section shown as (a) in
the right image.
B. Disconnect the damper from the glove
box.
C. Release the stoppers and pull the glove
box toward the rear of the vehicle.
STEP 7: Remove the glove box backing panel.
A. Using a plastic trim tool, remove the
right side instrument panel cover.
B. Release the clips and removed the
instrument panel ornamental trim.
TIP: The instrument panel ornamental trim can be
removed by applying pressure from the backside.
C. Remove the glove box LED and
disconnect the electrical connection.
D. Removed the mounting screws.
E. Release the claws and harness clamp.
F. The glove box backing panel can then
be removed.
STEP 8: Remove the center grille assembly.
A. Apply protective tape to the instrument
panel section shown as (a) in the right
image.
B. Release the claw using a plastic trim tool
or a clip removal to with protective tape
applied to the contact area.
C. Disconnect the electrical connector and
remove the center grille assembly.
Continued...
Bulletin Number: 15-318-24R; Revised: 02/21/25
Page 6 of 13
STEP 9: Remove the audio assembly.
A. Apply protective tape the center storage area section indicated as (a) in the lower right
image.
B. Remove the mounting screws and bolts.
C. Release the mounting claws and partially remove the audio assembly to gain access to
the electrical connections.
CAUTION: If the antenna cable interferes with
the removal side mounting bolts, move the antenna
cable before attempting to remove the bolts.
D. Disconnect the electrical connectors
and remove the audio assembly.
STEP 10: Remove the DCM.
A. CAREFULLY remove the bracket mounting
screws.
B. Remove the DCM and the backup module
assembly together.
CAUTION: Be mindful to not cause any damage to the
mounting screws during removal. The mounting screws
are to be reused.
STEP 11: Install the new DCM and reinstall all parts in
the reverse order of disassembly.
DCM BYPASS BOX REMOVAL:
NOTE: DCM Reconnection is not part of the DCM bypass box placement procedure and needs to be
performed ONLY if the customer with a DCM bypass box installed decides to subscribe to telematics
services at some point in future.
In a case when STARLINK is to be re-subscribed for a vehicle with a DCM Bypass Box installed, the
following procedure is required.
STEP 1: Disconnect the ground terminal from the battery sensor.
STEP 2: Remove the center grille assembly.
STEP 3: Remove the heater control assembly.
Continued...
Bulletin Number: 15-318-24R; Revised: 02/21/25
Page 7 of 13
STEP 4: Remove the audio assembly.
A. Remove the screws and release the clip.
B. Disconnect the connector and remove the audio assembly.
C. Cut the microphone power wire (color: red) at the end of connector i87 pin #4.
D. Bundle the cut red wire for the microphone into the vehicle harness so the cut end is
covered.
E. Remove the tape from the three bundled antenna connectors.
Continued...
Bulletin Number: 15-318-24R; Revised: 02/21/25
Page 8 of 13
STEP 5: Remove the DCM Bypass Box.
A. CAREFULLY remove the mounting screws.
B. Remove the DCM Bypass Box.
STEP 6: Install the DCM.
A. Install the backup battery.
B. Install the DCM.
C. Install the audio assembly or navigation assembly.
D. Install the heater control assembly.
E. Install the center grille assembly.
F. Connect the ground terminal to battery sensor. Refer to STIS: REPAIR CONTENTS >
NOTE > BATTERY.
G. Perform the registration procedure if the DCM is replaced with a new part. Refer to
STIS: ENTERTAINMENT & MONITORING > Telematics System > OPERATION
H. Check the LED lighting condition of the Telematics button. Refer to STIS:
TELEMATICS SYSTEM > (DIAGNOSTICS) > Check List for Interview > CHECK >
LED ILLUMINATION STATUS LIST
WARRANTY / CLAIM INFORMATION:
The Warranty Extension for the Data Communication Module is extended from the original Warranty
term of 3 years (36 months) or 36,000 miles to 8 years (96 months) or 150,000 miles (whichever
comes first).
Original Warranty
Warranty Extension
3 Years / 36K Miles
8 Years / 150K Miles
Labor Description
Labor Operation #
Labor Time
WARRANTY EXTENSION – TEST AND REPLACE TELEMATICS UNIT
B067-086
.9
BATTERY TEST & REPLACEMENT*
C800-203
.4
C800-223
.3
Fail Code
Z V V -43
OR
BATTERY TEST & CHARGE - NO REPLACEMENT
*Battery test code is required for claim entry
Continued...
Bulletin Number: 15-318-24R; Revised: 02/21/25
Page 9 of 13
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Continued...
Bulletin Number: 15-318-24R; Revised: 02/21/25
Page 10 of 13
Important Notice:
Warranty Extension for the Telematics Data Communications Module (DCM) for certain
2019 MY Legacy, Outback Vehicles
2019-2021 MY WRX/STI Vehicles
Dear Subaru
Owner:
As part of Subaru
of America’s dedication to customer satisfaction, Subaru
of America, Inc. (SOA)
is announcing a Warranty Extension for the DCM on certain 2019 MY Legacy, Outback vehicles and
2019-2021 MY WRX/STI vehicles sold or leased in the United States.
Affected vehicles are equipped with a DCM and may experience a dead battery resulting from the
DCM continually trying to access the cellular network due to deterioration of the internal memory.
Please note that this is not a safety recall, and it does not impact the safety of your vehicle.
If your vehicle is operating as expected, you do not need to take your vehicle to a Subaru
retailer for
repairs.
NOTE: No action is required by you to receive the benefit of this warranty extension. The
extension has been automatically applied to your vehicle.
DCM WARRANTY EXTENSION COVERAGE
This extension will cover the costs to install a bypass box for vehicles that are not subscribed to
STARLINK telematics or to replace the DCM for vehicles with an active STARLINK subscription.
This addresses a potential excessive battery drain if it was determined the DCM was the cause of the
dead battery. It also covers the cost of a recharge or replacement of the 12V battery resulting from
the DCM failure.
The coverage period extends the Warranty as it applies to the DCM to eight (8) years / one hundred
fifty thousand (150,000) miles, whichever comes first from the vehicle Warranty Start Date.
•
This extension will cover the replacement of the DCM for vehicles with an “Active”
STARLINK subscription if the DCM is confirmed to be the cause of the excessive dark
current draw.
•
For “Unsubscribed” vehicles, without a STARLINK subscription, with a confirmed excessive
dark current draw from the DCM, this extension will cover the installation of a DCM bypass
box.
•
Customers who received the bypass box have the option to request a replacement DCM once
new DCM inventory is available, which is estimated as September 2025. This extension
will cover removal of the bypass box and installation of a new DCM. This request must be
documented with a Subaru
retailer at the time of the initial repair.
Continued...
Bulletin Number: 15-318-24R; Revised: 02/21/25
Page 11 of 13
•
Inspections or repairs under this coverage must be completed prior to the expiration of the
eight-year (8) period, or before one hundred fifty thousand (150,000) miles, whichever comes
first from the vehicle Warranty Start Date.
•
Effective from the date of customer notification, ALL affected vehicles, regardless of mileage
or Warranty Start Date will be covered for a period of one (1) year.
•
All inspections and repairs must be completed prior to the expiration of this Warranty
extension.
If you have questions about this notice, please contact the DCM Warranty Extension Hotline at
877-551-7149. Additional information can be found online at: subaruclaims.autosolutionteam.
com.
REIMBURSEMENT ELIGIBILITY
•
You may be eligible for reimbursement if you paid to have your vehicle’s DCM replaced
to address a dead battery after the expiration of the original New Vehicle Limited Warranty
period, but before this announcement of this newly extended warranty period of eight (8)
years/one hundred fifty thousand (150,000) miles.
•
You must have paid an out-of-pocket expense for a repair that would have been covered had it
occurred during the warranty coverage period. This includes any deductible expense or partial
reimbursement for repairs.
•
If you have been previously reimbursed by SOA or one of its retailers for partial coverage of
this repair, only the portion that has not been reimbursed is eligible for reimbursement.
•
You are not eligible to recover any repair costs previously reimbursed or paid for by any thirdparty, including Subaru
Added Security, other extended warranty providers, or an authorized
Subaru
retailer.
•
The period of the reimbursement shall be one (1) year from the customer notification of this
warranty extension.
TO APPLY FOR REIMBURSEMENT
Please complete the claim form online at subaruclaims.autosolutionteam.com and attach the required
documentation listed below:
•
Attach a copy of the receipt or invoice for the repair. A copy of the repair invoice or work
order showing repair will meet this requirement. The invoice must show your vehicle model,
vehicle identification number (VIN), the name and address of the facility that completed the
repair, the cost of the repair (parts and labor), and the date the work was completed.
•
Attach proof of payment, such as a copy of the canceled check, bank statement, cash receipt,
or credit card receipt showing what you paid for the repair.
Continued...
Bulletin Number: 15-318-24R; Revised: 02/21/25
Page 12 of 13
If you prefer to apply for reimbursement by mail, please send copies of the required documentation
listed above to:
Subaru
of America Inc.
DCM Warranty Extension
2670 Executive Drive
Indianapolis, IN 46261
Please allow 45 days for the reimbursement to be processed. Failure to include proper documentation
may delay your reimbursement.
Sincerely,
Subaru
of America, Inc.
Bulletin Number: 15-318-24R; Revised: 02/21/25
Page 13 of 13
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TSB/Document ID: 15-318-24R
Replacement Service Bulletin Number:
MFR Communication Date: 2025-02-21
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
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