Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: February 3, 2025
UPDATE Safety Recall: WRA-24 ODS Sensor Replacement
***PLEASE ENSURE THAT ALL SERVICE AND PARTS PERSONNEL ARE MADE AWARE OF THESE UPDATES***
Phased Final Owner Notification
Subaru previously notified all affected vehicle owners of this recall with an interim letter on May 17, 2024 advising
owners they would be re-notified with a follow up letter to schedule an appointment once parts are available.
As the parts supply arrives to support this recall, we will begin renotifying affected vehicle owners in phases to schedule
an appointment to complete this repair. The first phased mailing will be released today, February 3, 2025, to the owners
of all affected Legacy model vehicles.
Listed below is the current phased final owner notification plan. Subaru retailers will be advised as each phased mailing
is scheduled.
Mailing Date
February 3, 2025
Q2 2025 (estimate)
Q3 2025 (estimate)
Q1 2026 (estimate)
Q3 2026 (estimate)
Q4 2026 (estimate)

Mailing Group
All Legacy models
2020 MY Outback (manual passenger seat)
2020 MY Outback (power passenger seat)
2021-2022 MY Outback (manual passenger seat)
2021-2022 MY Outback (power passenger seat)
2021-2022 MY Outback (power passenger seat)

Current VIN status
Open
Open-Remedy not yet available
Open-Remedy not yet available
Open-Remedy not yet available
Open-Remedy not yet available
Open-Remedy not yet available

VIN status
As phased final owner notification letters are released, the status of the VINs included in the mailing will be updated to
‘Open’ in the system. This status change will trigger system ‘push’ notifications, such as in-vehicle notifications,
MySubaru alerts, and CareConnect messaging.
The WRA-24 recall coverage for the affected VINs not yet included in a phased final owner notification mailing will
remain in an ‘Open-Remedy not yet available’ status until the final owner notification letters are mailed for those VINs.
Service, Parts, and Claim Instructions
Please refer to the WRA-24 Product Campaign Bulletin for detailed service, parts, tools, FAQs, and claim submission
information which will be available on STIS today.
Thank you for your understanding and cooperation as we work through this phased final owner notification process. If
you have any questions, please reach out to your DPSM.

Background
Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2020-2022 model year Legacy and Outback
vehicles to replace all (four) of the Occupant Detection System (ODS) sensors on the front passenger seat.
Description of the Defect and Safety Risk
The affected vehicles may be equipped with defective ODS sensors on the front passenger seat, which over time may
result in a short circuit. If the short circuit occurs, the SRS airbag system warning lamp will illuminate, the front
passenger’s frontal airbag OFF indicator will illuminate, and the front passenger airbag may not deploy in certain crashes
as designed, increasing the risk of injury to an occupant in the seat.
Remedy
Subaru retailers will replace all (four) of the ODS sensors on the front passenger seat with new ones at no cost to the
customer.
Affected Vehicles
A total of 118,723 U.S. vehicles are affected by this recall, as listed below. Not all vehicles in the production range listed
below are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on
subarunet.com prior to repair.
Model Year
2020-2022
2020-2022

Carline
Outback
Legacy

Production Date Range
June 16, 2020 – July 13, 2021
June 16, 2020 – July 12, 2021

Vehicle Count
103,114
15,609

As Subaru obtains the remedy parts supply for this repair, the WRA-24 recall coverage for the affected VINs not yet
included in the phased final owner notifications will remain in an ‘Open-Remedy not yet available’ status in the system.
As phased final owner notification letters are released, the status of the VINs included in each mailing will be updated to
‘Open’ in the system to allow for repairs to be performed on those vehicles. This status change will trigger system ‘push’
notifications, such as in-vehicle notifications, MySubaru alerts, and CareConnect messaging.
Retailer Responsibility
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall
under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the
applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in
service may be subject to civil penalties of up to $27,874 per violation (i.e., for each vehicle), as provided in 49 CFR
§578.6 and will also be in breach of the Subaru Dealer Agreement.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
•
•
•

Immediately identified
Tagged or otherwise marked to prevent their delivery or use prior to repair
Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin