NHTSA ID Number: 11014660
Manufacturer Communication Number: B520525
TSB/Document Date: 2025-03-03
Summary
The customer states: The driver’s seat will not return to its last saved position. No seat memory. The heated seats settings in the menu are missing/different than in their previous BMW
vehicle. They canno longer select, under the climate rules, at what temperature Fahrenheit the heated seats willautomatically turn on. Certain other “apps” and functions are not available The driver’s seat moves to an unknown memory position
3/1/25, 6:53 AM
52 05 25_SEAT MEMORY INOPERATIVE WITHOUT USING A DRIVER PROFILE
SIB 52 05 25
SEAT MEMORY INOPERATIVE WITHOUT USING A DRIVER PROFILE
☒
2025-02-28
THIS REPAIR IS MOBILE FRIENDLY
MODEL
F44 (2 Series Gran
Coupe)
F90 (M5 Sedan)
F91 (M8 Convertible)
F98 (X4 M SAC)
F95 (X5 M Sports
Activity Vehicle (SAV))
G01 (X3 SAV)
F96 (X6 M Sports
Activity Coupe (SAC))
G02 (X4 SAC)
G06 (X6 SAC)
G07 (X7 SAV)
G09 (XM SAV)
G14 (8 Series
Convertible)
G15 (8 Series Coupe)
F93 (M8 Gran Coupe)
G22 (4 Series Coupe)
G30 (5 Series Sedan)
G83 (M4 Convertible)
G23 (4 Series
Convertible)
G42 (2 Series Coupe)
i20 (iX SAV)
G16 (8 Series Gran
Coupe)
G26 (4 Series Gran
Coupe)
G70 (7 Series Sedan)
U11 (X1 SAV)
F92 (M8 Coupe)
F97 (X3 M SAV)
G05 (X5 SAV)
G12 (7 Series
Sedan)
G20 (3 Series
Sedan)
G29 (Z4 Roadster)
G82 (M4 Coupe)
SITUATION
The customer states:
The driver’s seat will not return to its last saved position. No seat memory.
The heated seats settings in the menu are missing/different than in their previous BMW vehicle. They can
no longer select, under the climate rules, at what temperature Fahrenheit the heated seats will
automatically turn on.
Certain other “apps” and functions are not available
The driver’s seat moves to an unknown memory position
CAUSE
Customer profile integration
Use of the same driver profile in two vehicles being used at the same time by different drivers
CORRECTION
Explain the advantages of the customer profile to the customer
Ensure the customer is using a separate driver profile for different drivers in multiple vehicles
PROCEDURE
1. These vehicles require the use of a BMW ID and driver profile for memory functions. For details see Service Information
Bulletin B65 04 22.
2. If the customer states that the wrong profile is coming up and the seat is adjusting to the wrong
position, check the I-Level of the vehicle:
If the I-Level is currently lower than S18A-24-07-525, program the vehicle as per Service
Information Bulletin B65 20 24
Copyright ©2025 BMW of North America, Inc.
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52 05 25_SEAT MEMORY INOPERATIVE WITHOUT USING A DRIVER PROFILE
If the I-Level is currently at S18A-24-07-525 or higher, check the customer profile, email used
and ESA. Ensure that customer does not have two vehicles being used at the same time with
the same email address linked. This can cause changes made in one vehicle to affect both
vehicles.
3. For customer concerns about heated surfaces, memory, driver profile and the difference between Service Pack 2018
(SP18) and SP21 vehicles; see Service Information Bulletin B64 02 23.
4. Reference vehicle-specific information in TECHNIPEDIA.
PARTS INFORMATION
Not applicable
CLAIM INFORMATION
This Service Information Bulletin provides vehicle specification and technical-related information.
FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback
To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department
Copyright ©2025 BMW of North America, Inc.
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Copyright ©2025 BMW of North America, Inc.
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TSB/Document ID: B520525
Replacement Service Bulletin Number:
MFR Communication Date: 2025-02-28
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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