Bulletin No.: 22-NA-215

Service Bulletin

Date: February, 2025

WARRANTY ADMINISTRATION
Subject:

Brand:

Warranty Administration – Ultium PowerUP Level 2 Home Charger Warranty
Claim Information
Model:

Model Year:

VIN Breakpoint:

from

to

from

to

2022

2026

—

—

Engine:

Transmission:

—

—

Buick
Cadillac
Chevrolet

All Electric Vehicle
(BEV) Models

GMC
Involved Region or Country

North America

6179034

Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws
applicable to the activities it performs under this bulletin, including but not limited to handling, deploying,
preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a
conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you
must follow those applicable laws.
This bulletin ONLY applies to Ultium PowerUP Level 2 Charger Part Numbers 84922762 and 85642869.
Important: Part Number 85794792 - PowerUp2 Level 2 Stationary Charger 11.5kW is NOT APPLICABLE to this
bulletin. For warranty concerns, customers must be referred to the General Motors EV Concierge Team. Dealers are
not permitted to submit parts warranty claims for this part.

Copyright 2025 General Motors. All Rights Reserved.

Page 2

February, 2025

Bulletin No.: 22-NA-215

Ultium PowerUP Level 2 Chargers are Electric Vehicle drive motor battery chargers designed to be installed in a
customer’s home. The chargers are covered under the terms of a 3-year Limited Parts Warranty from the date of
purchase. The limited warranty is only valid for the original purchaser and is not transferrable.
This Warranty does NOT cover:
• Damage or failure due to negligence, alteration, accident, abuse, improper installation (including software
updates), operation or storage, faulty wiring or connections, or use for a purpose which the product is not
designed or approved by GM
• Normal wear & tear
• Loss of time, inconvenience, loss of use of the vehicle, or other consequential damages
• Labor cost for electrical diagnosis, removal or installation
• Products utilized for vehicles registered and normally operated outside of the United States or Canada
Note For Canada Customers: The customer should first contact the EV Concierge team at 1 (833) 382-4389 for
warranty information prior to removal of the charger. If a replacement charger is required, the EV Concierge team will
contact the Dealer to advise of the charger replacement.

Dealers are to conduct an inspection of the charger for signs of abuse or damage. (Damage or abuse would not be
considered as a warrantable replacement).
Dealers are to verify warranty eligibility by requesting from the customer their original receipt or proof of purchase
which must specify the original purchase of part number 84922762 or 85642869. A copy is to be retained by the
dealer in order to support the parts replacement transaction.
Dealers should provide the consumer with a replacement charger of the same model/part number and submit an
over-the-counter warranty claim (ZPTC Transaction Type) for reimbursement. Subsequent replacements under the
warranty will receive the balance of the original warranty period but not less than 12 months.
Chargers replaced under warranty should be retained in accordance with currently published warranty parts handling
procedures and retention policies.
GM will be requesting initial failed chargers be returned to the Warranty Parts Center for root cause analysis.
Dealers will receive a return request upon claim payment. Refer to the latest version of Service Bulletin
99-00-89-019 (Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program Information) for further details on the part return process and eligible administrative allowance.

Parts Information
This bulletin and warranty ONLY apply to the PowerUp Level 2 chargers listed below and purchased by a customer
over the counter. They do not apply to any charger that may have been provided with a vehicle at the time of
purchase.
Description

Part Number

Qty

PowerUp Level 2
Stationary Charger
11.5 KW

84922762

1

PowerUp+ Level 2
Stationary Charger
19.2 KW

85642869

1

Note: The part numbers listed above were current at time of publication. Refer to the electronic parts catalog for part
supersession information. As stated at the top of this bulletin, Part Number 85794792 is not applicable to this
bulletin.

Warranty Transaction Information
Important: Part Numbers 84922762 & 85642869 are considered an over-the-counter sale and do not include labor
for installation, removal or reinstallation. Customers who may have purchased an extended service contract would
need to follow the guidelines outlined in the contract.

Bulletin No.: 22-NA-215

February, 2025

Page 3

Labor Operation

Description

Labor Time

Net Item

Transaction Type

0603088

Level 2 Charger Replacement

N/A

N/A

ZPTC

Version

6

Modified

Released October 28, 2022
Revised November 10, 2022 – Updated the Parts Information.
Revised February 01, 2023 – Added a Note for Canada Customers statement.
Revised July 18, 2023 – Added the 2024 Model Year and Important statement at
beginning of bulletin.
Revised November 22, 2023 – Updated the Parts Information section.
Revised February 10, 2025 – Added the 2025-2026 Model Years and updated applicable
information throughout the bulletin.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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