NHTSA ID Number: 11014263
Manufacturer Communication Number: 615R
TSB/Document Date: 2025-02-14
Summary
Ford
has decided that a defect relating to motor vehicle safety exists in specific motorhomes built on a Ford chassis (NHTSA #24V 275). In response, Newmar Corporation is issuing Canadian recall TC # 2024-619.
Newmar Corporation
PO Box 30
Nappanee, IN 46550
RSB 615
October 29, 2024
TC #2024-619
RECALL SERVICE BULLETIN
AFFECTED MODELS
2024 – 2025 :: Bay Star
DESCRIPTION
Ford has decided that a defect relating to motor vehicle safety exists in specific motorhomes
built on a Ford chassis (NHTSA #24V 275). In response, Newmar Corporation is issuing
Canadian recall TC # 2024-619.
ISSUE
On a small number of motorhomes, a software problem could cause the transmission control
positions and gear selection not to display properly in the instrument panel cluster. A
transmission gear position indicator that doesn't display properly could increase the risk of a
crash.
UNITS AFFECTED
Refer to the attached population list for specific VIN numbers supplied by Ford for the coaches
that may be affected. The attached population list contains both USA and Canadian coaches.
CORRECTIVE ACTION
Repairs will be performed by Ford-authorized service facilities. Ford will also provide work
instructions and the necessary parts to complete the recall procedure.
CUSTOMER ACTION
Contact Ford Customer Service at 1-866-436-7332 to locate a Qualified Service Center near
you. If you need further assistance, contact Newmar customer service at 1-800-731-8300. A
brand specialist will assist you in scheduling an appointment to have this repair completed.
DEALER ACTION
Contact Ford. If you need assistance connecting with Ford, contact your Newmar Service
Account Manager.
NOTE
Newmar will not be authorizing this repair. Ford will authorize and schedule this repair.
IMPORTANT: Please read this bulletin in its entirety prior to beginning any diagnosis or repairs.
NOTICE: Any technical information published in this bulletin is intended for use only by a qualified, Newmar-authorized service technician. Newmar is not responsible for the misuse of this information.
IMPORTANT SAFETY RECALL NOTICE
Date:
Re:
October 23, 2024
Newmar Corporation – Motor Vehicle Recall Notification
Subject: TC Recall Campaign No.: 2024-619, Newmar Campaign No. 615 RSB
This notice is sent to you as a Newmar Dealer in accordance with the requirements of the Canada Motor Vehicle
Safety Act. Newmar Corporation has decided that a non-compliance, which relates to motor vehicle safety, exists
in specific Newmar recreational vehicles.
Each vehicle, which is subject to a recall campaign of this type, must be satisfactorily repaired within a reasonable
time after the owner has tendered it for repair. A failure to adequately repair within 60 days after tender of a
vehicle is prima facie evidence of failure to repair within a reasonable time. To avoid providing these problematic
solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their
vehicle as soon as possible. Vehicle owners are being notified of this recall. If the condition is not remedied within
a reasonable time, they are instructed to contact Transport Canada.
REASON FOR THIS RECALL
Newmar Corporation has decided that a non-compliance, which relates to motor vehicle safety, exists in specific
motorhomes built on Ford Motor Company F53/F59 Chassis. This recall is the result of information provided to
Newmar by Ford Motor Company, NHSTA recall #24V-275, Manufacture Recall No. 24C32.
Issue:
On a small number of motorhomes, a software problem could cause the transmission control positions and gear
selection not to display properly in the instrument panel cluster.
Safety Risk:
A transmission gear position indicator that doesn't display properly could increase the risk of a crash.
Corrective Actions:
Newmar will notify owners by mail and advise you to take your motorhome to a Ford dealership to update the
instrument panel cluster software. This will be done at no charge to the customer.
The vehicle models involved in this recall are:
2024-2025 Bay Star Class A motorhomes.
The motorhomes require immediate service. Continued use poses a potential safety hazard.
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to provide to all customers/owner vehicles the service of completing this campaign at no charge to
the customer/owner regardless of vehicle age, vehicle mileage, or ownership at the time of repair.
REPAIR PROCEDURE
Ford Motor Company will provide the work instructions.
If you should have any questions please contact your service account manager direct or the Newmar service
department at: 1-866-290-5371.
Thank you for your cooperation.
Sincerely,
Newmar Corporation
NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
Newmar Service Department 1-866-290-5371 · WWW.NEWMARCORP.COM
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Prod#
VIN Number
Year
Brand Type Floor
Chassis Date On
Date Off
USA Units
142012
142017
142035
142037
142041
142042
142043
142044
142045
142050
142054
142055
142056
142057
142058
142059
142060
142062
142063
142065
142066
142067
142069
142070
142071
142074
142077
142078
142080
142082
142083
142084
142085
142086
142087
142088
142091
142092
142093
142094
142095
142096
1F66F5DN7R0A01139
1F66F5DN3R0A01140
1F66F5DN1R0A01329
1F66F5DN8R0A01330
1F66F5DN1R0A01332
1F66F5DN5R0A01334
1F66F5DN9R0A02079
1F66F5DN6R0A02086
1F66F5DNXR0A01958
1F66F5DN5R0A01141
1F66F5DN1R0A01959
1F66F5DN9R0A02082
1F66F5DN0R0A01953
1F66F5DN6R0A01956
1F66F5DN7R0A01545
1F66F5DN3R0A01428
1F66F5DN5R0A01429
1F66F5DN1R0A01430
1F66F5DN3R0A01669
1F66F5DN1R0A01668
1F66F5DN7R0A01335
1F66F5DNXR0A01796
1F66F5DN9R0A01546
1F66F5DN3R0A01333
1F66F5DN3R0A02076
1F66F5DN4R0A01549
1F66F5DNXR0A01667
1F66F5DN0R0A01547
1F66F5DN4R0A02247
1F66F5DN5R0A01947
1F66F5DN1R0A01671
1F66F5DN5R0A01950
1F66F5DN7R0A01951
1F66F5DN9R0A01949
1F66F5DNXR0A01670
1F66F5DN7R0A01948
1F66F5DN2R0A02084
1F66F5DN8R0A01957
1F66F5DN6R0A02072
1F66F5DN0R0A02083
1F66F5DNXR0A01961
1F66F5DN9R0A01952
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TSB/Document ID: 615R
Replacement Service Bulletin Number:
MFR Communication Date: 2024-10-29
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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