GENERAL MOTORS
DCS7142
URGENT - DISTRIBUTE IMMEDIATELY
Date:

February 12, 2025

Subject: N242486100 - Service Update
Incorrect Trailering and Certification Labels
Models: 2024 Chevrolet Silverado EV

General Motors is releasing Service Update N242486100 today.
What Should Dealers Do: Dealers should review IVH or the Dealer Maxis reports
for open VINs in their inventory. Dealers can view the attached bulletin and it
will also be displayed in Service Information tomorrow.
A Stock VIN list is not included as our records show there are no vehicles in
dealer new inventory.

END OF MESSAGE

Service Update
N242486100 Incorrect Trailering and Certification Labels
Release Date:
Attention:

February 2025

Revision:

00

This service update includes vehicles in dealer inventory and customer vehicles that return to the
dealership for any reason. This bulletin will expire at the end of the involved vehicle’s New Vehicle Limited
Warranty period.
Model Year

Make
Chevrolet

Model

From
2024

Silverado EV

To
2024

Investigate Vehicle History (IVH) in the GM Global Warranty Management system should always be checked to confirm
vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
Correction

Certain vehicles listed above may have a condition in which the VIN number and other information on
the labels is incorrect.
Dealers will replace the trailering and certification labels.

Parts
Quantity
1
1

Part Name

Part No.
85532775*
19355584*

Trailering Label
Certification Label

Note: Both labels are VIN specific. Order the labels through the EPC and enter the VIN number in the order field. A VIN
is needed for BOTH label orders. For ordering issues, email [email protected]
* US Dealers only. Canadian dealers should NOT order this part number. Canadian dealer should follow the
directions below for ordering labels.
Canada Dealers:
Pre-shipment for Inventory Vehicles: An initial supply of labels will be pre-shipped to involved Canadian dealers on
record. This pre-shipment is scheduled to begin the week of February 10, 2025.
Customer Owned Vehicles: Dealers should only order labels for customer-owned vehicles once the customer has
attended the dealer and you are aware a label needs to be ordered.
To Order labels: If a label is needed, please contact the Warranty Call Centre at 1-888-222-5546 to order labels. The
labels will be provided free of charge. Dealers will be required to provide a VIN at the time of ordering. Please use the
Field Action number N242486100 when ordering the label. Labels will not be provided for VINs which are not involved
in this recall. DO NOT ORDER the label using the part number in the chart.
Warranty Information
Labor
Operation
9107847

Description
Trailering and Certification Label Replacements

Labor
Time
0.3

Trans.
Type
ZFAT

Net
Item
N/A

Service Procedure
Important: Do NOT place NEW label over existing label.

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Service Update
N242486100 Incorrect Trailering and Certification Labels

6833833
1.

Remove the Trailering Label and any residue using isopropyl alcohol and dry with clean, lint free cloth. Receiving
surface MUST be clean, dry and free of any contaminants.

2.

Firmly hold the new label and peel protective liner from the back side, being careful not to touch or contaminate the
adhesive with dirt or foreign matter.

3.

Carefully align new label to the surface. Press firmly and smooth out entire label ensuring corners are fully adhered.

4.

6833611
Remove the Certification Label and any residue using isopropyl alcohol and dry with clean, lint free cloth. Receiving
surface MUST be clean, dry and free of any contaminants.

5.

Firmly hold the new label and peel protective liner from the back side, being careful not to touch or contaminate the
adhesive with dirt or foreign matter.

6.

Carefully align new label to the surface. Press firmly and smooth out entire label ensuring corners are fully adhered.

Dealer Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory or is in your facility for service in the
future, and the vehicle is still covered under the New Vehicle Limited Warranty, you must take the steps necessary to be
sure the service update correction has been made before selling or releasing the vehicle.
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid

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Service Update
N242486100 Incorrect Trailering and Certification Labels
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealer Reports – For USA & Export
The Inventory tab of the Open Vehicle Report will contain Service Update Bulletin VINs that apply to this field action.
This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer InService tab will not contain Service Update Bulletin VIN data because the intent of a Service Update Bulletin is to not
inconvenience a customer with a special trip for service. Service Update Bulletins are to be completed when the
customer is in for a regularly scheduled visit.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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