Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: January 30, 2025
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

CUSTOMER SUPPORT PROGRAM 24TE05
Certain 2017 -2019 Model Year Highlander HV
Coverage for Brake Booster and Brake Booster Pump Assemblies
Model / Years
2017-2019 Model Year Highlander
HV

Production Period
Late October 2016 – Early
December 2019

Approximate Total Vehicles
53,800

In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support
Program to provide coverage for Brake Booster and Brake Booster Pump Assemblies on certain 2017-2019
Model Year Highlander HV.
Background
Although the Brake Booster and Brake Booster Pump Assemblies are covered by Toyota’s New Vehicle Limited
Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership
experience. Toyota is providing coverage for repairs related to certain internal malfunctions of the Brake
Booster and Brake Booster Pump Assemblies in some of the subject vehicles.
The following information is provided to inform you and your staff of the program notification schedule and
your degree of involvement.
Customer Support Program Details
This Customer Support Program provides coverage as it applies to Brake Booster and Brake Booster Pump
Assemblies on Certain 2017-2019 Model Year Highlander HV. The specific condition covered by this program
is related to certain internal malfunctions of the Brake Booster Assembly. One or more of the following
specific Diagnostic Trouble Codes (DTCs) C1391, C1252, C1253 or C1256 will be stored in the vehicles
memory to be used as verification. If the condition is verified, the vehicle will be repaired with new Brake
Booster and Brake Booster Pump Assemblies under the terms of this Customer Support Program.
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The Primary Coverage will be offered until January 30, 2026, regardless of mileage.
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After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 150,000 miles from
the date of first use, whichever comes first.
This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms and conditions set
forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet. For example, damage from
abuse, an accident, theft and/or vandalism is not covered.

Covered Vehicles
There are approximately 53,800 vehicles covered by this Customer Support Program.

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Customer Support Program 24TE05 - Page |2

Owner Letter Mailing Date
Toyota will begin to notify owners in February 2025 and will be mailed over several months. A sample of the
owner notification letter has been included for your reference.

Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or the Customer Support Program. Please welcome them to your dealership and answer any questions
that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement
Center (1-888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.
Salvage Title Vehicles
There is no New Vehicle Limited Warranty coverage or non-emission CSP coverage for vehicles that have been
branded as salvage, total loss, true mileage unknown, or similar title under any state’s law. Nonetheless, every
attempt should be made to complete an open emission related CSP when circumstances permit, unless noted
otherwise in the CSP dealer letter.
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This CSP IS emission related; therefore, vehicles branded as salvage, total loss, true mileage unknown, or
similar title ARE ELIGIBLE for coverage under this CSP.

For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota
New Vehicle Limited Warranty”.
Customer Marketing
Direct marketing of this Customer Support Program is strictly prohibited pursuant to the Toyota Warranty
Policy 5.22, “Warranty Solicitation.” Non-compliance of this policy may result in a claim debit.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to pressroom.toyota.com.
Parts Ordering Process - Non SET and GST Parts Ordering Process
It is possible that parts for this campaign required to be ordered on Service Lane and have been placed on
Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report
on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering
method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the
part numbers below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for
further instructions.
As this is a Customer Support Program, the condition MUST be verified by inspecting the vehicle. Therefore,
dealers SHOULD NOT increase their stock of related repair parts. Dealers are requested to only order parts for

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Customer Support Program 24TE05 - Page |3

vehicles experiencing this condition only. DO NOT ORDER FOR STOCK. As always, if a customer experiences
the condition described, dealers should conduct appropriate diagnosis and order the applicable parts.
Model

Model Year

Part Name

Part Number

ACTUATOR ASSY, BRAKE
W/FLUID
Highlander HV
2017 - 2019
T-SB-0014-25
PUMP ASSY, BRAKE
BOOSTER
W/ACCUMULATOR
All Customer Support Program (CSP) parts are eligible for the Monthly Parts Return Program. Please refer to
PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return
Program and for additional details.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly;
technicians performing this repair are required to have completed the following courses:
• T5537 – Toyota Brake Systems
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com.
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform
this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians
to this repair. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to perform this repair at all times.

NOTE: Claims for repairs that were performed by non-qualified technicians are subject to debit.
Remedy Procedures
Technical instructions for this Customer Support Program can be found in T-SB-0014-25 for Highlander HV.
Parts Recovery Procedures
All parts replaced as part of this Customer Support Program must be turned over to the parts department
until appropriate disposition is determined. The parts department must retain these parts until notification via
the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are
utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as
other purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on
when the campaign claim is paid by Toyota.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.
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Warranty Reimbursement Procedures
Reimbursement Procedure
NOTE: If the vehicle is still under the New Vehicle Limited Warranty, submit the repair as a Regular warranty
claim.
Op Code
Description
Flat Rate Hours
Highlander
Replace Brake Actuator Assembly
24TE05R1
2.0
+ Replace Brake Booster Pump
Assembly
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Customer Support Program. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.

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Campaign Designation / Phase Decoder

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Customer Support Program.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2024 Toyota Motor Sales, USA

CUSTOMER SUPPORT PROGRAM 24TE05
Certain 2017-2019 Model Year Highlander HV
Coverage for Brake Booster and Brake Booster Pump Assemblies
Frequently Asked Questions
Original Publication Date: January 30, 2025
Q1:
A1:

What is the condition?
Toyota has received reports regarding the Brake Booster and Brake Booster Pump Assemblies on
certain 2017-2019 model year Highlander HV vehicles. In these reports, customers have noted various
brake system related warning lamps are illuminated.

Q1a:

Which brake system warning indicator(s) may be related to these conditions?

A1a:

If the following warning lamps are illuminated, the vehicle may be experiencing a concern with
the Brake Booster or Brake Booster Pump Assemblies that are covered by this Customer
Support Program.

Brake System
Master Warning

Warning Light

Light (Yellow)

and Warning
Buzzer (Red)

Brake System
Warning Light
(Red)

ABS Warning
Light (Yellow)

SLIP Indicator
(Yellow)

NOTE: It is possible for the lights above to be illuminated and the condition not be related to
this Customer Support Program.

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© 2024 Toyota Motor Sales, USA

Q2:
A2:

What is Toyota going to do?
Although the Brake Booster and Brake Booster Pump Assemblies are covered by Toyota’s New Vehicle
Limited Warranty for normal warranty coverage period, 3 years or 36,000 miles (whichever comes first),
we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs
related to the certain internal malfunctions of the Brake Booster Assembly. Your dealer can determine
if your vehicle is experiencing the condition covered by this Customer Support Program by confirming
the presence of one or more of the following specific Diagnostic Trouble Codes (DTCs) C1391, C1252,
C1256 or C1253 that will be stored in the vehicle’s memory.
Toyota will send an owner notification by first class mail starting in February 2025, advising owners of
this Customer Support Program.

Q3:
A3:

Which and how many vehicles are covered by this Customer Support Program?
There are approximately 53,800 vehicles covered by this Customer Support Program.
Model Name

Model Year

Production Period

Highlander HV

2017-2019

Late October 2016 – Early December 2019

Q3a:

Are there any other Lexus/Toyota/Scion vehicles covered by this Customer Support Program in
the U.S.?

A3a:

No. However, the following vehicles are covered for this condition. Please refer to the ZJB, ZKC,
ZLM, ZKK, 20LE03, 20TE07, 21LE01, 23TE06, 23LE04, and 23TE07 Dealer Letters and FAQs for
additional information.
Certain 2010-2015 MY Prius and Prius PHV vehicles are covered for this condition under
Customer Support Program ZJB.
Certain 2008-2010 MY Highlander Hybrid vehicles are covered for this condition under
Customer Support Program ZKC.
Certain 2013-2015 MY ES300 h vehicles are covered for this condition under Customer Support
Program ZLM.
Certain 2012-2014 MY Camry Hybrid vehicles and certain 2013-2015 Avalon Hybrid vehicles are
covered for this condition under Customer Support Program ZKK.
Certain 2010-2012 MY RX450H vehicles are covered for this condition under Customer Support
Program 20LE03.
Certain 2012-2014 MY Prius V and certain 2015 MY Prius V vehicles are covered for this condition
under Customer Support Program 20TE07.
Certain 2011-2013 MY CT200H vehicles are covered for this condition under Customer Support
Program 21LE01.
Certain 2017 MY Prius V vehicles are covered for this condition under Customer Support
Program 23TE06.
Certain 2010 – 2012 MY HS250h, 2008-2012 MY LS600, 2013-2017 MY LS 460, 2013-2015 MY GS
450h, 2016 – 2019 MY RX 450h vehicles are covered for this condition under Customer Support
Program 23LE04.
Certain 2016 MY Prius V vehicles are covered for this condition under Customer Support
Program 23TE07.
Certain 2014-2016 MY Highlander HV, 2015-2017 MY Prius C vehicles are covered for this
condition under Customer Support Program 24TE01.

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© 2024 Toyota Motor Sales, USA

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