NHTSA ID Number: 11014212
Manufacturer Communication Number: 24TC08
TSB/Document Date: 2025-02-12
Summary
In the subject vehicles, the vapor leak detection monitor system may not detect a vapor leak from the fuel filler cap and illuminate the malfunction indicator lamp (MIL).
Original Publication Date: January 30, 2025
SPECIAL SERVICE CAMPAIGN 24TC08 (Remedy Notice)
Certain 2023 – 2024 Corolla HV Models
Certain 2023 Prius Models
Certain 2023-2024 Prius Prime Models
Fuel Tank Filler Clamp and Vapor Leak Detection
Model / Years
2023 – 2024 Corolla HV
2023 Prius
2023-2024 Prius Prime
Production Period
Late May 2022– Early September
2024
Early October 2022 – Early
September 2023
Early October 2022 – Early
October 2023
Approximate Total Vehicles
Condition
In the subject vehicles, the vapor leak detection monitor system may not detect
a vapor leak from the fuel filler cap and illuminate the malfunction indicator
lamp (MIL). If fuel vapor leaks from the filler cap, it is possible that there could
be a fuel smell.
43,900
21,300
5,600
Tech Requirements
TIC206A – Electrical Repair 1
Inspection/Repair Time
Repair: 1.0 – 2.0
Parts Control at Launch
CPOR
Remedy
For Prius and Corolla HV vehicles, Toyota
dealers will install a Fuel Tank Clamp
FREE OF CHARGE.
Parts Replacement Rate
100%
For Prius Prime Vehicles, Toyota
dealers will recalibrate the Engine Control
Owner Notification Date
February 2025
computer FREE OF CHARGE.
Salvaged Title Eligible
YES
© 2024 Toyota
Motor Sales, USA
Owner Notification
Mail
Toyota
will notify owners by February 2025. A sample of the owner notification letter has been included for
your reference.
Head Unit Notification
Vehicle Head unit notifications will begin in February 2025.
Toyota
App
Vehicles involved in this Special Service Campaign will be visible in the Toyota
App at time of announcement.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to the Toyota
Newsroom https://pressroom.toyota.com/
Special Service Campaign Contents
Service Department ..................................................................................................................................... 3
Parts Department ........................................................................................................................................ 5
Sales Department ........................................................................................................................................ 6
Frequently Asked Questions ........................................................................................................................ 6
Policy and Procedures
© 2024 Toyota
Motor Sales, USA
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Service Department
Warranty Reimbursement Procedure
Op Code
24TC08R1
24TC08R2
•
Description
Install Fuel Tank Filler Clamp
Recalibrate the Engine Control
Computer (Prius Prime Only)
Flat Rate Hours
1.7
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Salvage Title Vehicles
© 2024 Toyota
Motor Sales, USA
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0.7
Every attempt should be made to complete an open Special Service Campaign when circumstances permit,
unless noted otherwise in the SSC dealer letter.
For complete details on this policy, refer to Toyota
Warranty Policy 4.17, “What Is Not Covered by The Toyota![]()
New Vehicle Limited Warranty”.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service
Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota
. To help ensure that all vehicles have
the repair performed correctly, please designate at least one associate (someone other than the individual
who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Emissions Repair Procedures for California Dealers
As this Special Service Campaign includes emission related parts, California dealers are requested to fill out
the Vehicle Emissions Recall – Proof of Correction form and affix an Authorized Modification Label to the
vehicle after repairs have been completed.
The vehicle owner may require the Proof of Correction form for vehicle
registration renewal. It is important to note that the forms are an
official state document and blank forms must be secured to prevent
misuse.
Please complete the form and provide it to the owner. The first noncompleted VINs will be submitted to the California state DMV by early
July 2025. If the vehicle owner’s warranty claim will not be processed and paid prior to this date, please be
sure to complete a form and provide it to a California owner.
Install the Authorized Modifications Label after the repairs have
been completed. Using a permanent marker, fill out the label
and affix it to the location under the hood as indicted.
Form booklets and Authorization Labels can be ordered from the
MDC (Booklet material number 00410-92007, Label material
number 00451-00001-LBL ).
Salvage Title Vehicles
© 2024 Toyota
Motor Sales, USA
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Every attempt should be made to complete an open Special Service Campaign when circumstances permit,
unless noted otherwise in the SSC dealer letter.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota
. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly;
technicians performing this repair are required to have completed the following courses.
• TIC206A - Electrical Repair 1
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.
Parts Department
Parts Information
At the time of launch, parts for this campaign can be ordered in Campaign Part Order Request (CPOR) on
Service Lane, or are on Manual Allocation Control (MAC) due to potential limited part availability. Please check
the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information as part controls can
be adjusted throughout the life of the campaign.
Dealers can identify which parts ordering method to use by reviewing the parts information section of Dealer
Daily and checking for a MAC code on the part numbers below. For MAC code C, order through CPOR. For
MAC code D, refer to the MAC report for further instructions.
Part Number
Description
Quantity
04004-33147
FUEL TANK CLAMP SET
1*
*Prius Prime vehicles DO NOT require parts. Refer to the technical instructions for more details.
© 2024 Toyota
Motor Sales, USA
Back to Contents
Sales Department
•
Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory
Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Policy for New Vehicles, TCUV, Pre-Owned Vehicles and Rent a Toyota![]()
Frequently Asked Questions
Q1:
A1:
Q2:
A2:
What is the condition?
In the subject vehicles, the vapor leak detection monitor system may not detect a vapor leak from the
fuel filler cap and illuminate the malfunction indicator lamp (MIL). If fuel vapor leaks from the filler
cap, it is possible that there could be a fuel smell.
Q1a:
Are there any symptoms of this condition?
A1a:
If the condition exists, a fuel smell may be present from the rear of the vehicle.
What is Toyota
going to do?
Toyota
will send an owner notification by first class mail starting in mid-December 2024, advising
owners to make an appointment with their authorized Toyota
dealer for a free repair. For Prius Prime
vehicles Toyota
dealers will recalibrate the Engine Control computer FREE OF CHARGE. For Corolla HV
and Prius vehicles Toyota
dealers will install a fuel tank clamp FREE OF CHARGE.
NOTE (Customers who live in the state of California)
The state of California requires the completion of Safety Recalls / Service Campaigns on emission
related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle
must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion
of this FREE Special Service Campaign, the California Air Resources Board (CARB) will not allow your
vehicle to be registered. State of California Regulations require Toyota
to provide the Department of
Motor Vehicles with a record of all vehicles that have not had the Special Service Campaign completed.
Your Toyota
dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the
campaign has been completed. Please ensure you retain this form, because the DMV may require that
you supply proof that the campaign has been completed during your vehicle registration renewal
process.
© 2024 Toyota
Motor Sales, USA
Back to Contents
Q3:
A3:
Q4:
A4:
Q5:
A5:
Q6:
A6:
Q7:
A7:
Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 70,700 vehicles covered by this Special Service Campaign.
Model Name
Model Year
Production Period
Corolla HV
Prius
Prius Prime
2023 – 2024
2023
2023-2024
Late May 2022– Early September 2024
Early October 2022 – Early September 2023
Early October 2022 – Early October 2023
How long will the repair take?
The repair takes approximately one and a half hours for Corolla HV and Prius vehicles, and one hour
for Prius Prime vehicles. However, depending upon the dealer’s work schedule, it may be necessary to
make the vehicle available for a longer period of time.
What if I previously paid for repairs related to this Special Service Campaign?
Reimbursement consideration instructions will be provided in the owner letter.
How does Toyota
obtain my mailing information?
Toyota
uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota
Brand Engagement Center (1888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.
Policies And Procedures
Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota
requests that dealers complete this Emission Recall on any new or
used vehicles currently in dealer inventory that are covered by this Emission Recall prior to customer delivery.
However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a
covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in an Emission Recall.
Toyota
expects dealers to visit https://toyota-recall-disclosure.imagespm.info/ and complete a Customer
Contact and Vehicle Disclosure Form. Dealers are expected to provide a copy of the completed form, along
with the most current FAQ, to the vehicle buyer. Toyota
and the dealer may use this information to contact
the customer when the remedy becomes available. Keep the completed form on file at the dealership.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota
Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
© 2024 Toyota
Motor Sales, USA
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Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as
a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have
been completed on that vehicle.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Special Service Campaign. This claim filing
information is used by Toyota
for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Parts Recovery Procedures
All parts replaced as part of this Safety Recall must be turned over to the parts department until appropriate
disposition is determined. The parts department must retain these parts until notification via the Parts
Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are utilized by
various departments for defect analysis, quality control analysis, product evaluation, as well as other
purposes.
To help minimize dealer storage challenges, Toyota
recommends that dealers:
•
•
File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on
when the campaign claim is paid by Toyota
.
Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.
© 2024 Toyota
Motor Sales, USA
Back to Contents
TOYOTA![]()
Certain 2023-2024 Corolla HV Models
Certain 2023 Prius Models
Fuel Tank Filler Clamp and Vapor Leak Detection
Special Service Campaign (Remedy Notice)
[VIN]
Dear Toyota
Customer:
At Toyota
, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing
efforts to provide superior customer satisfaction, Toyota
is announcing a Special Service Campaign, which
includes your vehicle.
E
You received this notice because our records, which are based primarily on state registration and title data,
indicate that you are the current owner.
PL
What is the condition?
In the subject vehicles, the vapor leak detection monitor system may not detect a vapor leak from the fuel filler
cap and illuminate the malfunction indicator lamp (MIL). If fuel vapor leaks from the filler cap, it is possible
that there could be a fuel smell.
SA
What should you do?
M
What will Toyota
do?
Toyota
dealers will install a Fuel Tank Clamp FREE OF CHARGE.
Before you are inconvenienced by this condition, any authorized Toyota
dealer will install a Fuel Tank
Clamp FREE OF CHARGE to you.
The remedy will require parts replacement. Please contact your dealer to schedule an appointment in
advance to confirm parts availability and minimize your inconvenience. If possible, please bring your
vehicle to the dealership with ¼ tank of fuel or less.
The remedy will take approximately 2 hours. However, depending on the dealer’s work schedule, it may
be necessary to make your vehicle available for a longer period of time.
What if you live in California and don’t have this Special Service Campaign performed?
The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts
prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission
test (SMOG Check) every two years and before it is sold. Without the completion of this NO CHARGE Special
Service Campaign the California Air Resources Board (CARB) will not allow your vehicle to be registered. State
of California Regulations require Toyota
to provide the Department of Motor Vehicles with a record of all
vehicles that have not had the Special Service Campaign completed.
Your Toyota
dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the
campaign has been completed. Please ensure you retain this form, because the DMV may require that you
supply proof that the campaign has been completed during your vehicle registration renewal process.
What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter,
you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair
details (for example: a repair order), proof-of-payment, and ownership information to Toyota
’s online, selfservice portal. Log-in to your Toyota
Owners account at https:/www.toyota.com/owners/, click on the
“Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement
Request”.
PL
Toyota
Customer Experience Center - TSR
Toyota
Motor Sales, USA, Inc.
c/o Toyota
Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
E
Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the
address or fax number shown below:
FAX: 310-381-7756
Please refer to the attached Reimbursement Checklist for required documentation details.
M
What if you have other questions?
SA
• Your local Toyota
dealer will be more than happy to answer any of your questions.
• For more information on this and other campaigns, please visit www.toyota
/recall.
If you require further assistance, you may contact the Toyota
Brand Engagement Center (1-888-2709371) – Monday through Friday, 8:00am to 8:00pm, Saturday 9:00 am to 7:00pm Eastern Time.
If you would like to update your vehicle ownership or contact information, please visit
https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification
Number (VIN) to input the new information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely
regret any inconvenience this condition may have caused you.
Thank you for driving a Toyota
.
Sincerely,
TOYOTA
MOTOR SALES, U.S.A., INC.
TOYOTA![]()
Certain 2023-2024 Prius Prime Models
Fuel Tank Filler Clamp and Vapor Leak Detection
Special Service Campaign (Remedy Notice)
[VIN]
Dear Toyota
Customer:
At Toyota
, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing
efforts to provide superior customer satisfaction, Toyota
is announcing a Special Service Campaign, which
includes your vehicle.
E
You received this notice because our records, which are based primarily on state registration and title data,
indicate that you are the current owner.
PL
What is the condition?
In the subject vehicles, the vapor leak detection monitor system may not detect a vapor leak from the fuel filler
cap and illuminate the malfunction indicator lamp (MIL). If fuel vapor leaks from the filler cap, it is possible
that there could be a fuel smell.
SA
What should you do?
M
What will Toyota
do?
Toyota
dealers will recalibrate the Engine Control computer FREE OF CHARGE.
Before you are inconvenienced by this condition, any authorized Toyota
dealer will perform the software
update FREE OF CHARGE to you.
Please contact your authorized Toyota
dealer to make an appointment to have the Engine Control
Computer recalibrated. The remedy will take approximately 1 hour. However, depending on the dealer’s
work schedule, it may be necessary to make your vehicle available for a longer period of time.
What if you live in California and don’t have this Special Service Campaign performed?
The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts
prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission
test (SMOG Check) every two years and before it is sold. Without the completion of this NO CHARGE Special
Service Campaign the California Air Resources Board (CARB) will not allow your vehicle to be registered. State
of California Regulations require Toyota
to provide the Department of Motor Vehicles with a record of all
vehicles that have not had the Special Service Campaign completed.
Your Toyota
dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the
campaign has been completed. Please ensure you retain this form, because the DMV may require that you
supply proof that the campaign has been completed during your vehicle registration renewal process.
What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter,
you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair
details (for example: a repair order), proof-of-payment, and ownership information to Toyota
’s online, selfservice portal. Log-in to your Toyota
Owners account at https:/www.toyota.com/owners/, click on the
“Resources” tab, select “Safety Recalls and Service Campaigns”, and click on “Submit Reimbursement
Request”.
Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the
address or fax number shown below:
E
Toyota
Customer Experience Center - TSR
Toyota
Motor Sales, USA, Inc.
c/o Toyota
Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
PL
FAX: 310-381-7756
Please refer to the attached Reimbursement Checklist for required documentation details.
What if you have other questions?
SA
M
• Your local Toyota
dealer will be more than happy to answer any of your questions.
• For more information on this and other campaigns, please visit www.toyota
/recall.
If you require further assistance, you may contact the Toyota
Brand Engagement Center (1-888-2709371) – Monday through Friday, 8:00am to 8:00pm, Saturday 9:00 am to 7:00pm Eastern Time.
If you would like to update your vehicle ownership or contact information, please visit
https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification
Number (VIN) to input the new information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely
regret any inconvenience this condition may have caused you.
Thank you for driving a Toyota
.
Sincerely,
TOYOTA
MOTOR SALES, U.S.A., INC.
- Restores fuel economy
- Stabilizes ethanol
- Maximizes horsepower
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If the PDF is very large, it may not load in the preview below.
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If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
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Search NHTSA Database for Recalls
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TSB/Document ID: 24TC08
Replacement Service Bulletin Number:
MFR Communication Date: 2025-01-30
MFR Internal Campaign ID/Software Version: 24TC08
Communication Type: Service Campaign
NHTSA Components: ENGINE
MFR Component System:
MFR Component Subsystem:
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