NHTSA ID Number: 11014203
Manufacturer Communication Number: L-SB-0010-20 Rev2
TSB/Document Date: 2025-02-12
Summary
Some 2021 model year Lexus
vehicles are equipped with an eOwner’s Manual (eOM), which is installed into the head unit while the vehicle is in transit. During Pre-Delivery Service (PDS), follow the instructions contained within the Software Confirmation section of this bulletin to ensure that the software is installed correctly. If it is found that the software is not installed correctly, proceed to the Software Installation section of this bulletin.
L-SB-0010-20
Rev2
April 17, 2020
eOwner's Manual (eOM) Installation
Service
Category
General
Section
Pre-Delivery Service
Market USA
Applicability
YEAR(S)
MODEL(S)
2021
ES250, ES300H, ES350,
IS300, IS350, LC500,
LC500C, LC500H, LS500,
LS500H, NX300, NX300H,
RC F, RC300, RC350,
RX350, RX450H, UX200,
UX250H
ADDITIONAL INFORMATION
REVISION NOTICE
January 24, 2025 Rev2:
• The Software Information section has been updated.
September 11, 2020 Rev1:
• Applicability has been updated to include 2021 model year ES 250 vehicles.
Any previous printed versions of this bulletin should be discarded.
Introduction
Some 2021 model year Lexus vehicles are equipped with an eOwner’s Manual (eOM), which is
installed into the head unit while the vehicle is in transit. During Pre-Delivery Service (PDS), follow
the instructions contained within the Software Confirmation section of this bulletin to
ensure that the software is installed correctly. If it is found that the software is not installed
correctly, proceed to the Software Installation section of this bulletin.
It may also be necessary to reinstall the eOM software after replacing the head unit. Refer to the
Software Confirmation section of this bulletin to determine if the software is already installed. If the
software is not installed, proceed to the USB Flash Drive Preparation and Software Installation
sections of this bulletin.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
N/A
Not Applicable to Warranty
–
–
–
–
© 2025 Lexus, a division of Toyota Motor Sales, USA
Page 1 of 5
L-SB-0010-20
Rev2
April 17, 2020
Page 2 of 5
eOwner's Manual (eOM) Installation
Required Tools & Equipment
REQUIRED MATERIALS
QTY
Blank USB Flash Drive w/Storage Capacity of 256 MB or Greater
1
NOTE
The USB flash drive MUST meet the following specifications:
• USB communication formats: USB 2.0 HS (480 Mbps) and FS (12 Mbps)
• File formats: FAT 16/32
• Correspondence class: Mass storage class
Software Information
MULTIMEDIA TYPE
eOM Installation Files
eOM Removal Files
MODEL(S)
MULTIMEDIA FILE NAME
ES 250, ES 350
21ES_eOM_Installation.zip
ES 300h
21ESh_eOM_Installation.zip
IS 300, IS 350
21IS_eOM_Installation.zip
LC 500 Convertible
21LCConv_eOM_Installation.zip
LC 500, LC 500h
21LC_eOM_Installation.zip
LS 500
21LS_eOM_Installation.zip
LS 500h
21LSh_eOM_Installation.zip
NX 300
21NX_eOM_Installation.zip
NX 300h
21NXh_eOM_Installation.zip
RC F
21RCF_eOM_Installation.zip
RC 300, RC 350
21RC_eOM_Installation.zip
RX 350
21RX_eOM_Installation.zip
RX 450h
21RXh_eOM_Installation.zip
UX 200
21UX_eOM_Installation.zip
UX 250h
21UXh_eOM_Installation.zip
ALL
eOM_Removal.zip
NOTE
• The zip file MUST be extracted to the USB flash drive. Do NOT copy the zip file to the USB flash drive.
• The USB flash drive MUST only contain four installation files or four removal files (the same drive
CANNOT be used for both).
• The USB flash drive must NOT contain ANY other files.
• The software CD that is stored with the printed Owner’s Manual is included as a backup copy, which is
intended for customer use.
© 2025 Lexus, a division of Toyota Motor Sales, USA
L-SB-0010-20
Rev2
April 17, 2020
Page 3 of 5
eOwner's Manual (eOM) Installation
Software Confirmation
1. Turn the vehicle ON.
2. Once the head unit has booted up, press
the Menu button and use the touchpad to
navigate to Info.
Figure 1.
1
1
3. Select eOwner’s Manual from the bottom
left side of the screen. The eOM
should launch.
Menu Button
Figure 2.
Figure 3.
NOTE
If the screen in Figure 3 appears, the eOM
software is NOT installed. Continue to the
USB Flash Drive Preparation section, then
the Software Installation section.
USB Flash Drive Preparation
1. Select the appropriate download link from the Software Information section of this bulletin and
save the zip file to your computer’s desktop.
2. Insert a blank USB flash drive with a storage capacity of 256 MB or greater into
your computer.
© 2025 Lexus, a division of Toyota Motor Sales, USA
L-SB-0010-20
Rev2
April 17, 2020
Page 4 of 5
eOwner's Manual (eOM) Installation
USB Flash Drive Preparation (continued)
3. Right-click the zip file that you downloaded
to your desktop, click Extract All, then
click Extract.
Figure 4.
4. Navigate to and open the extracted folder, which will have the same title and be in the same
location as the zip file.
5. Open the USB flash drive and copy the four
files from the extracted folder to the blank
USB flash drive.
Figure 5.
NOTICE
Do NOT open the four files from the
extracted folder. Opening them will
damage the files.
6. Delete the files from your computer’s desktop.
© 2025 Lexus, a division of Toyota Motor Sales, USA
L-SB-0010-20
Rev2
April 17, 2020
Page 5 of 5
eOwner's Manual (eOM) Installation
Software Installation
1. Insert the USB flash drive into either USB port under the armrest.
NOTE
Refer to the Software Information section of this bulletin for the installation and removal files.
2. Perform steps 1 – 3 from the Software
Confirmation section of this bulletin. Once
the USB flash drive has been inserted, an
install prompt will appear. Click Yes.
Figure 6.
3. Once the process is complete, click OK.
Figure 7.
NOTE
• The eOM should automatically launch following the software installation. If the eOM does NOT
launch, repeat the installation process, ensuring to follow each step carefully.
• If the eOM does NOT install properly after the second attempt, diagnose the vehicle using the
applicable Repair Manual.
Software Removal
Software removal steps are the same as
software installation steps, except that the
screen to the right will appear in place of
Figure 6 when the eOM removal USB flash
drive has been inserted.
Figure 8.
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TSB/Document ID: L-SB-0010-20 Rev2
Replacement Service Bulletin Number:
MFR Communication Date: 2025-01-24
MFR Internal Campaign ID/Software Version: L-SB-0010-20 Rev2
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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