NHTSA ID Number: 11014199
Manufacturer Communication Number: L-SB-0020-22 Rev1
TSB/Document Date: 2025-02-12
Summary
Some 2023 model year Lexus
vehicles are equipped with an eOwner’s Manual (eOM), which is installed into the head unit while the vehicle is in transit. During Pre-Delivery Service (PDS), follow the instructions contained within the Software Confirmation section of this bulletin to ensure that the software is installed correctly. If it is found that the software is not installed correctly, proceed to the Software Installation section of this bulletin. It may also be necessary to reinstall the eOM software after replacing the head unit. Refer to theSoftware Confirmation section of this bulletin to determine if the software is already installed. If the software is not installed, proceed to the USB Flash Drive Preparation and Software Installation sections of this bulletin.
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
- Advanced VCI Box, Industry-leading J2534 Pass-Thru...
- High-Speed OEM-Level Diagnostics & Programming: Unlock true...
- Coverage for 17 Car Brands & Ultra Reliability: Works...
- User-Friendly RLink Platform & Expert Support: TOPDON’s...
- 6.6 ft USB-C Cable & Portable Storage Case: The RLink J...
This product presentation was made with AAWP plugin.
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: L-SB-0020-22 Rev1
Replacement Service Bulletin Number:
MFR Communication Date: 2025-01-24
MFR Internal Campaign ID/Software Version: L-SB-0020-22 Rev1
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
L-SB-0020-22
Rev1
July 6, 2022
eOwner's Manual (eOM) Installation
Service
Category
General
Section
Pre-Delivery Service
Market USA
Applicability
YEAR(S)
MODEL(S)
2023
IS300, IS350, IS500, LC500,
LC500C, LC500H, RC F,
RC350
ADDITIONAL INFORMATION
REVISION NOTICE
January 24, 2025 Rev1:
The Software Information section has been updated.
Any previous printed versions of this bulletin should be discarded.
Introduction
Some 2023 model year Lexus vehicles are equipped with an eOwner’s Manual (eOM), which is
installed into the head unit while the vehicle is in transit. During Pre-Delivery Service (PDS), follow
the instructions contained within the Software Confirmation section of this bulletin to
ensure that the software is installed correctly. If it is found that the software is not installed
correctly, proceed to the Software Installation section of this bulletin.
It may also be necessary to reinstall the eOM software after replacing the head unit. Refer to the
Software Confirmation section of this bulletin to determine if the software is already installed. If the
software is not installed, proceed to the USB Flash Drive Preparation and Software Installation
sections of this bulletin.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
N/A
Not Applicable to Warranty
–
–
–
–
© 2025 Lexus, a division of Toyota Motor Sales, USA
Page 1 of 5
L-SB-0020-22
Rev1
July 6, 2022
Page 2 of 5
eOwner's Manual (eOM) Installation
Required Tools & Equipment
REQUIRED MATERIALS
QTY
Blank USB Flash Drive W/Storage Capacity of 256 MB or Greater
1
NOTE
The USB flash drive MUST meet the following specifications:
USB communication formats: USB 2.0 HS (480 Mbps) and FS (12 Mbps)
File formats: FAT 16/32
Correspondence class: Mass storage class
Software Information
MULTIMEDIA TYPE
eOM Installation Files
eOM Removal Files
MODEL(S)
MULTIMEDIA FILE NAME
IS 300, IS 350
23IS_eOM_Installation.zip
LC 500 Convertible
23LCconv_eOM_Installation.zip
LC 500, LC 500h
23LC_eOM_Installation.zip
RC F
23RCF_eOM_Installation.zip
RC 300, RC 350
23RC_eOM_Installation.zip
ALL
eOM_Removal.zip
NOTE
The zip file MUST be extracted to the USB flash drive. Do NOT copy the zip file to the USB flash drive.
The USB flash drive MUST only contain four installation files or four removal files (the same
USB flash drive CANNOT be used for both).
The USB flash drive must NOT contain ANY other files.
The software CD that is stored with the printed Owner’s Manual is included as a backup copy, which is
intended for customer use.
© 2025 Lexus, a division of Toyota Motor Sales, USA
L-SB-0020-22
Rev1
July 6, 2022
Page 3 of 5
eOwner's Manual (eOM) Installation
Software Confirmation
1. Turn the vehicle ON.
2. Once the head unit has booted up, press
the Menu button and use the touchpad to
navigate to Info.
Figure 1.
1
1
3. Select eOwner’s Manual from the bottom
left side of the screen. The eOM
should launch.
Menu Button
Figure 2.
Figure 3.
NOTE
If the screen in Figure 3 appears, the eOM
software is NOT installed. Continue to the
USB Flash Drive Preparation section, then
the Software Installation section.
USB Flash Drive Preparation
1. Select the appropriate download link from the Software Information section of this bulletin
and save the zip file to your computer’s desktop.
2. Insert a blank USB flash drive with a storage capacity of 256 MB or greater into
your computer.
© 2025 Lexus, a division of Toyota Motor Sales, USA
L-SB-0020-22
Rev1
July 6, 2022
Page 4 of 5
eOwner's Manual (eOM) Installation
USB Flash Drive Preparation (continued)
3. Right-click the zip file that you
downloaded to your desktop, click
Extract All, then click Extract.
Figure 4.
4. Navigate to and open the extracted folder, which will have the same title and be in the
same location as the zip file.
5. Open the USB flash drive and copy the
four files from the extracted folder to the
blank USB flash drive.
Figure 5.
NOTICE
Do NOT open the four files from the
extracted folder. Opening them will
damage the files.
6. Delete the files from your computer’s desktop.
© 2025 Lexus, a division of Toyota Motor Sales, USA
L-SB-0020-22
Rev1
July 6, 2022
Page 5 of 5
eOwner's Manual (eOM) Installation
Software Installation
1. Insert the USB flash drive into either USB port under the armrest.
NOTE
Refer to the Software Information section of this bulletin for the installation and removal files.
2. Perform steps 1 – 3 from the Software
Confirmation section of this bulletin.
Once the USB flash drive has been
inserted, an install prompt will appear.
Click Yes.
Figure 6.
3. Once the process is complete, click OK.
Figure 7.
NOTE
The eOM should automatically launch following the software installation. If the eOM does NOT
launch, repeat the installation process, ensuring to follow each step carefully.
If the eOM does NOT install properly after the second attempt, diagnose the vehicle using the
applicable Repair Manual.
Software Removal
Software removal steps are the same as
software installation steps, except that the
screen to the right will appear in place of
Figure 6 when the eOM removal USB flash
drive has been inserted.
Figure 8.
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way, and we’ll provide a solution within 24 hours. THINKSCAN 689BT Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- [Good News] THINKSCAN 689BT is the most competitive automotive scan tool to date, offering wireless updates with no subscription fees(valued 500Buc.ks) . With all the features of THINKTOOL PD8,PRO, built on Android 10 platform with 4-core CPU, 4GB RAM
and 64GB ROM, serving up to 5X faster than older MAX/MINI/PLUS vehicle scanners, no more slow and delayed feedbacks, it's time to update your garage tool. - [Big Money Saver] Premium THINKSCAN 689BT Wireless Diagnostic Scanner, save up to 400USD per year, includes all useful features: Full bi-directional controls, ECU coding, 34+ services, OEM all system diagnostics, Worldwide vehicles coverage, CAN FD & DoIP, FCA AutoAuth（The 689BT only provides a login and purchase portal, and users are required to register for an FCA account and pay a membership fee in order to perform the relevant automotive diagnostics)
- [3000+ Active Tests]Active testing is one of the most useful features in automotive maintenance and greatly improves mechanic efficiency. THINKCAR 689BT bidirectional scanner can send action commends to vehicle sub-systems or components for active test without using vehicle controls. It can perform various tests such as: EVAP Test, Fuel Trim Reset, Injector Buzz Test, Window/ Mirror/ Door Lock Test, Pump and Value Tests, etc. Get functions from "Diagnose>Car Model>System>Active Test".
- [Hot Advanced Features] 689BT bidirectional tool newly adds ECU Coding, Power Balance, Flash Hidden Functions, Reset Adaptive Data, Match Replaced Components, Customize OE-Settings. Such as: 1. changing the color of interior lights 2. switching on/off the auto hold, 3. customizing dash kits 4. activating the auto side mirror folding function 5. disables auto start-stop. Note: Coding functions vary by model&year.
- 【Warm Tips】Wired THINKSCAN 689 is connected through a detachable OBDII cable, and we also have added OBD2 Extension Cable (about 60 cm/2 feet) as g ift, enabling customers handling vehicle repairs with ease. Just click "Bundles Item" above to get it.
- 【Professional Car Diagnostic Tool】Tired of renew fees? Thinkscan 689 scanner provides dealer-level advanced functions for lifetime f.r.e.e update for auto mechanics and repair shops. 34+ Services, 3000+ Active Test, ECU Coding, 140+ Brands Coverage, FCA AutoAuth, CANFD&DOIP Protocol, Component Matching, Power Balance, V.A.G Guided, Compatible with Google Chrome integration, etc. With strong hardware backing, 64G Memory, Android 10, 4-core processors, and 4150mAh battery. Thinkscan 689 brings you the best as your daily business helper and never lets you drop the ball!
- 【Over 34 Reset Service, Adaptation + Relearn + Calibration + Initialization + Matching】Made for workshops, Thinkscan 689 scanner provides 34+ services for worldwide vehicles: such as Gear/SAS/EPB/TPMS/D.P.F/I.M.M.O/BMS/ETS/Oil/Brake/AFS/GEARBOX/SUNROOF/SUS Reset, ABS Bleed, Injector coding, etc. Warm tips: Compatibility may vary on vehicles' model and year, please contact seller before purchase to make sure it works well on your cars.
- 【Real Active Test】Thinkscan 689 scan tool features over 3000+ full bi-directional control ability, to send commands to vehicle’s systems/components, to verify system input/output without using the vehicle's controls, e.g. turn on the radiator fan, modulate the throttle, open/close windows, operate mirrors, Injector Buz Test, turn on interior&exterior lights, sound horn, test door lock actuators, turn on/off front/rear side ACM Solenoid, Vehicle level position calibration, Wheel Speed Sensor Supply.
- 【Comprehensive Solutions with Advanced Features】Take your vehicle customization to the next level with the Thinkscan 689's advanced ECU coding capabilities. This scan tool provides power balance, PMI, unlock more new features and enhance performance by activating dormant functions, customizing OE settings, matching replaced components, and reprogramming adaptive data to elevate your driving experience. Note: Compatibility varies by car models, please check before order.
- 【Powerful Bidirectional Control -- Active Test】Good News! The THINKSCAN 662 obd2 scanner has bidirectional control function,which is the most popular feature among mechanics.This function is mainly used to test whether the executing components in the electronic control system can work normally,By requesting information from the vehicle's ECU or sending commands to the ECU module to execute commands and identify maintenance status,quickly locate the cause of the fault.Such as ABS,Fuel Injectors,Adjusting Throttle,Coolant Fans,Radiator Fans,Coolant Pumps,EV.AP Test, Fuel Trim Reset,Injector Buzz Test,Pump/ Value Test,etc. Effectively shorten diagnosis time and reduce diagnosis costs.
- 【Unlock Pro-Level Diagnostics With Half Costs】 THINKSCAN 662 obd2 scanner diagnostic tool Delivers Premium Scanning Power for Half the Price! The OBD2 scanner can handle common issues with ECM,TCM,ABS,SRS. It can easily read and clear fault codes, analyze data streams, and ensure quick identification of problems. THINKSCAN 662 bidirectional scan tool has 12 practical reset functions, including Airbag Reset,ABS Bleeding,BMS,Brake Reset, D.P.F,Throttle Adaptation,Injector Coding,OIL Reset,steering angle Reset,Gearbox,TPMS,and more. The car scanner diagnostic tool very suitable for DIY enthusiasts, car repair technicians, and small and medium-sized repair shops.
- 【Multi Functional Intelligent Car Scanner Diagnostic Tool】 Automatic VIN + Real-time Data + DTC Lookup + Historical Diagnostic Records: This OBD2 scanner features auto serch technology, allowing for car recognition without the need for manual input. The real-time data of the car ECU is read and displayed in the form of text or a 4-in-1 merged waveform chart. You can save, share, print or send the entire inspection report via email for analysis. Historical diagnostic reports help you quickly identify vehicle issues and understand the condition of the vehicle. The built-in 'feedback' module provides customized repair Operation recommendations from our certified professionals.
- 【Upgraded Hardware + Ergonomically Engineered】 THINKSCAN 662 OBD2 scanner has a friendly combination of touch screen and physical buttons with an ergonomic appearance for comfortable use.Experience 2x faster scans and 50% longer lifespan vs standard models.This scanner para autos boast a 4-core 1.8GHz CPU,6.2-inch HD touch screen,2GB RAM + 32GB ROM storage capacity,a long-lasting 4150mAh battery,Android 8 ensures lightning-fast bootup and processing.The scanner is robust with rubberized protection that you can store and use in the trunk or garage.Whether you are engaged in Home car maintenance or road rescue car repair,this car scanner can help you perfectly solve car problems.
- 【Effortless Setup & Scanning - Intuitive for All Skill Levels】No More Complicated Scanners! The User Interface is as User-Friendly as THINKCAR 689BT! Truly Plug-and-Play,The downward sliding setup shortcut portal and drawer function shortcut portal make you use this scan tool as easy as using your own cell phone.The car scanner supports setup screenshot,screen recording,volume adjustment,this scan tool includes product e-manuals,instructional videos,and fault code libraries,users can check the usage guide,perfect for DIY car owners,Maintenance technician.If your father,husband,brother,boyfriend enjoys car repairs,THINKSCAN 662 is a great gift choice, and it has amazing family value.
This product presentation was made with AAWP plugin.
Last update on 2026-05-13 / Affiliate links / Images from Amazon Product Advertising API