NHTSA ID Number: 11014180
Manufacturer Communication Number: T-SB-0003-25
TSB/Document Date: 2025-02-12
Summary
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: • Careful inspection for paint chips/scratches and body dents/dings. • Proper operation of electrical accessories (including interior light, clock, and radio reset). • Interior cleanliness. • Proper function of mechanical systems. Customer retention and proper maintenance of vehicles are and have always been a major focus for Toyota
. To help remind customers that regular service is essential to the proper maintenance of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing this, customers will be reminded to return to your dealership for service. Your current service reminder sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”) This bulletin contains the PDS procedures that apply specifically to 2025 model year Prius and Prius PHV vehicles. Refer to T-SB-0028-24, the universal Check Sheet that contains PDS steps that apply to all 2025 model year Toyota vehicles. To properly perform a complete PDS, you must complete all procedures contained in this TSB as well as the universal PDS Check Sheet. In addition, if the vehicle is stored for over 30 days, refer to T-SB-0023-24, Long-Term Vehicle Storage Guidelines.
T-SB-0003-25
January 10, 2025
2025 Prius and Prius PHV Pre-Delivery Service (PDS)
Service
Category
General
Section
Pre-Delivery Service
Market USA
Applicability
YEAR(S)
MODEL(S)
2025
Prius, Prius PHV
ADDITIONAL INFORMATION
Introduction
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:
•
•
•
•
Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories (including interior light, clock, and radio reset).
Interior cleanliness.
Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”)
This bulletin contains the PDS procedures that apply specifically to 2025 model year Prius and
Prius PHV vehicles.
Refer to T-SB-0028-24, the universal Check Sheet that contains PDS steps that apply to all
2025 model year Toyota vehicles. To properly perform a complete PDS, you must complete all
procedures contained in this TSB as well as the universal PDS Check Sheet.
In addition, if the vehicle is stored for over 30 days, refer to T-SB-0023-24, Long-Term Vehicle
Storage Guidelines.
© 2025 Toyota Motor Sales, USA
Page 1 of 16
T-SB-0003-25
January 10, 2025
Page 2 of 16
2025 Prius and Prius PHV Pre-Delivery Service (PDS)
Introduction (continued)
Refer to the table below for a definition of terms that may be used in this bulletin.
Table 1.
TERM
ACRONYM
DEFINITION
Conventional Vehicle
CV
A vehicle with only a gasoline engine for propulsion
Electrified Vehicle
A vehicle that utilizes a hybrid, plug-in hybrid, fuel cell, or
battery electric system for propulsion
HEV
A vehicle with both a gasoline engine and a HV Battery
Plug-in Hybrid Electric Vehicle
PHEV
A vehicle with both a gasoline engine and a HV Battery
that can be charged externally
BEV
Fuel Cell Electric Vehicle
FCEV
A vehicle with both a hydrogen fuel cell and a HV Battery
State of Charge
SOC
The remaining capacity available in a battery
12-Volt
12V
Standard 12V battery used to power electrical systems
separate from high voltage components
High Voltage
HV
HV Battery used to power the electrified vehicle
A vehicle with only a HV Battery that can be
charged externally
© 2025 Toyota Motor Sales, USA
T-SB-0003-25
January 10, 2025
Page 3 of 16
2025 Prius and Prius PHV Pre-Delivery Service (PDS)
Table of Contents
•
Warranty Policy .......................................................................................................................... 4
•
Warranty Information.................................................................................................................. 4
•
Required Tools and Equipment .................................................................................................. 4
•
D/C Cut Fuse Installation ........................................................................................................... 5
•
Front License Plate and Mounting Bracket Installation* .............................................................. 6
•
Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation ....................... 9
•
Power Back Door Initialization .................................................................................................. 12
•
Tire Pressure Warning System (TPWS) Initialization ................................................................ 12
•
Enable Hybrid Battery Thermal Keep Control Mode ................................................................. 13
•
Confirm Hybrid Battery Thermal Keep Control Mode State................................................. 13
•
Set Hybrid Battery Thermal Keep Control Mode ................................................................. 14
•
Seating Position Control ECU Initialization ............................................................................... 15
•
Head Unit System Reset .......................................................................................................... 15
•
Customize ACC Function ......................................................................................................... 15
•
Dealer Contact Information for Call Dealer Head Unit Function* .............................................. 16
•
Navigation — Set Date & Time by GPS ................................................................................... 16
*If applicable.
© 2025 Toyota Motor Sales, USA
T-SB-0003-25
January 10, 2025
Page 4 of 16
2025 Prius and Prius PHV Pre-Delivery Service (PDS)
Warranty Policy
If the need for additional repairs or adjustment is noted during PDS, the required service should
be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
Check Sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject
to debit.
An additional Repair Order completed in conjunction with normal PDS MUST have time
punch/flags for service. If multiple repairs are performed, separate time flags MUST be punched
for each repair.
Warranty Information
OP CODE
DESCRIPTION
MODEL
TIME
OFP
T1
T2
001013
Pre-Delivery Service (PDS)
Prius
1.6
–
–
–
001013
Pre-Delivery Service (PDS)
Prius PHV
1.6
–
–
–
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
Techstream ADVi*
QTY
TSADVUNIT
Techstream 2.0
Techstream Lite
PART NUMBER
TS2UNIT
ADE
Techstream Lite (Green Cable)
TSLITEPDLR01
TSLP2DLR01
*Essential SST.
NOTE
• Only ONE of the Techstream units listed above is required.
• GTS+ software version 2024.04.004.02 or later is required.
• Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at
1-800-368-6787 or by visiting TIS – Diagnostics – Tools & Equipment – Techstream Order Portal.
© 2025 Toyota Motor Sales, USA
1
T-SB-0003-25
January 10, 2025
Page 5 of 16
2025 Prius and Prius PHV Pre-Delivery Service (PDS)
D/C Cut Fuse Installation
To minimize battery discharge during transportation and storage, the D/C cut fuse (30A) has been
removed at the assembly plant and temporarily stored in the blank space of the relay block in the
engine compartment. During PDS, reinstall the D/C cut fuse (30A) to its original location and
confirm ALL related Diagnostic Trouble Codes (DTCs) are cleared.
Remove the D/C cut fuse (30A) from the blank space of the relay block in the engine
compartment and install the D/C cut fuse (30A) in the relay block as shown.
Figure 1.
1
3
2
1
Relay Block
2
Remove the D/C Cut Fuse (30A)
3
Install the D/C Cut Fuse (30A)
NOTE
• With the D/C cut fuse (30A) removed, if ANY DTCs are detected when the ignition is turned ON
during transportation, use Global Techstream Software (GTS+) to clear ALL DTCs AFTER ensuring
that there are no malfunctions.
• While the vehicle is stored at the dealership, disconnect the negative (–) battery terminal to prevent
battery discharge. Refer to T-SB-0021-24, Battery Inspection and Maintenance During PDS, for
battery maintenance information.
© 2025 Toyota Motor Sales, USA
T-SB-0003-25
January 10, 2025
Page 6 of 16
2025 Prius and Prius PHV Pre-Delivery Service (PDS)
Front License Plate and Mounting Bracket Installation
The front license plate bracket and two self-tapping screws are loaded in the vehicle at the
assembly plant. Follow this procedure to install the front license plate bracket and front license
plate in states where it is required by law.
1. Align holes “A” of the mounting bracket
with the dimples on the front bumper cover
and mark the location of holes “B” on the
front bumper cover.
Figure 2.
B
A
A
NOTE
• Holes “A” are used for installation of the
mounting bracket to the front
bumper cover.
• Holes “B” are used for the installation of
the front license plate to the
mounting bracket.
2
1
A
Holes “A” for Mounting Bracket
B
Holes “B” for Front License Plate
1
Mounting Bracket
2
Dimples
© 2025 Toyota Motor Sales, USA
T-SB-0003-25
January 10, 2025
Page 7 of 16
2025 Prius and Prius PHV Pre-Delivery Service (PDS)
Front License Plate and Mounting Bracket Installation (continued)
2. Create two oval relief holes at the marks on the front bumper cover shown in the figure below
to prevent the front license plate mounting bracket from contacting the front bumper.
NOTICE
Do NOT pre-drill holes in the dimples.
Figure 3.
5
5
1
2
4
2
3
1
3
1
Mark
4
11 mm (0.43 in.)
2
12 mm (0.47 in.)
5
17 mm (0.67 in.)
3
6 mm (0.24 in.)
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TSB/Document ID: T-SB-0003-25
Replacement Service Bulletin Number:
MFR Communication Date: 2025-01-10
MFR Internal Campaign ID/Software Version: T-SB-0003-25
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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