Technical Service Bulletin (TSB)
Clicking Noise While In 4WD
REFERENCE:

TSB: 03-001-25
GROUP: 03 - Differential and Driveline

Date:

February 7, 2025

REVISION: 03-003-23

VEHICLES
AFFECTED:

**2019** - 2023 (DJ) RAM 1500 Classic
MARKET APPLICABILITY:
**2019** - 2023 (D2) RAM 3500 Pickup
MEA
NA
**2019** - 2023 (DD) RAM 3500 Cab Chassis
SA
IAP
**2019** - 2023 (DF) RAM 3500 10K LB. Cab Chassis
**2019** - 2023 (DP) RAM 4500/5500 Cab Chassis
EE
CH
**2019** - 2023 (DX) RAM Truck (Mexico)
This bulletin applies to vehicles built on and before **October 22, 2023
(MDH 1022XX)** equipped with Four Wheel Drive (Sales Code 5I4).

CUSTOMER
SYMPTOM:

Customers may experience the following:
● Ratcheting, click, or clicking noise in 4WD while turning.

CAUSE:

Possible improperly machined front driveshaft

This bulletin supersedes Technical Service Bulletin (TSB) 03-003-23, date of issue June 24, 2023,
which should be removed from your files. All revisions are highlighted with **asterisks** and include
new model years and new build to date.
REPAIR SUMMARY:
This bulletin involves replacing the front driveshaft.
CLAIMS DATA:

Labor Operation No:
16-30-01-9D

Failure Code

Labor Description
Front Driveshaft Replace
(1 - Semi-Skilled)
ZZ

Skill Category
03 - Differential and
Driveline

Labor Time
0.7 Hrs.

Service Action

SPARE PARTS:
NOTE: Use StarParts to determine which driveshaft to order according to VIN.
Qty
1 (AR)

Part No.
68305624AE

Description
Driveshaft, front

1 (AR)
1 (AR)
1 (AR)
1 (AR)

68312648AE
68368120A
68312638AE
68312646AE

Driveshaft, front
Driveshaft, front
Driveshaft, front
Driveshaft, front

Notes
DJ, D2, DD, DF, DX (VIN
Specific)
D2, DD (VIN Specific)
D2 (VIN Specific)
DD (VIN Specific)
DP (VIN Specific)

Qty
1 (AR)
1 (AR)
4 (AR)

Part No.
68368111AE
68312640AD
06509166AA

1 (AR)

68433227AB

Description
Driveshaft, front
Driveshaft, front
Front Driveshaft to Front
Axle Bolts
Transfer Case Output
Shaft Boot

Notes
DP (VIN Specific)
DP (VIN Specific)
DP

DIAGNOSIS:
If the customer describes the symptom/condition listed above and indicated by proper maintenance records,
perform the Repair Procedure.
REPAIR PROCEDURE:
1. Start the vehicle. With 4WD system in 2WD mode and in a safe area, drive the vehicle between 1-5 MPH
(1-8 KPH) while turning the steering wheel between ¼ turn and full lock.
2. Is there a ratcheting/click noise heard from the front driveline?
● YES>>> This bulletin does not apply. Normal diagnosis should be performed.
● NO>>> Proceed to Step 3.
3. Place the 4WD system into 4WD high mode.
CAUTION!
Only perform the following diagnosis steps on low traction surfaces (e.g. grass, gravel, snow, or
wet pavement). Performing these steps on dry pavement may produce false results.
NOTE: The noise may be more detectable while turning to the left.
4. In a safe area, drive the vehicle again between 1-5 MPH (1-8 KPH) while turning the steering wheel
between ¼ turn and full lock. Is there a ratcheting/click noise heard from the front driveline?
● YES>>> Proceed to Step 5.
● NO>>> This Bulletin does not apply. Normal diagnosis should be performed.
5. Replace the front driveshaft, using new driveshaft bolts. Refer to the detailed service procedures listed
in DealerConnect>Service Library under: 03 - Differential and Driveline / Driveshaft / Removal and
Installation.
POLICY:
Reimbursable within the provisions of the warranty.
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.