NHTSA ID Number: 11014129
Manufacturer Communication Number: 37071
TSB/Document Date: 2025-02-11
Summary
This is a Technical Journal: EX90 Software download issues - temporary solutions. If SWDL fails, before you try a second attempt, ensure the HLCM is in Default
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TSB/Document ID: 37071
Replacement Service Bulletin Number:
MFR Communication Date: 2025-01-30
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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Volvo
Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
EX90 Software download issues, temporary solutions
TJ 37071.4.0
Issuer (Dept.)
Issue Date
Status Date
12/12/24
1/27/25
Technical Service
Car Market
Partner
Function Group
United States and Canada
3 US 7510 Volvo Car USA
3018
Function Description
Page
Software
Page 1 of 8
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
Attachment
File Name
File Size
HUD.JPG
0.0269 MB
VCU1.JPG
0.0581 MB
VIDA yellow message.JPG
0.0147 MB
VIDA1_EX90.JPG
0.0175 MB
VIDA2_EX90.JPG
0.0278 MB
VIDA3_EX90.JPG
0.0170 MB
VIDA4_EX90.jpg
0.0650 MB
WPC.JPG
0.0129 MB
DESCRIPTION:
If the software download fails, please follow the advice under “Service”.
CSC Customer Symptom Codes
Code
Description
1Z
Service/repair/Software update failed
47
Central locking/Glovebox locking/unlocking does not work
2V
Technician information/Software/Vehicle communication/Not for warranty use
DTC Diagnostic Trouble Codes
Vehicle Type
Type Eng
356
Eng
Desc
Sales Body Gear
Steer
Model Year
2025-9999
Plant
Chassis range
Struc Week
Range
0000001-0999999
202417-999952
Technical Journal 37071.4.0
SERVICE:
* Text in #3, #7, #7a, #7b, #8, #8a and #8b is changed, updated or added.
#1. If SWDL fails and the HLCM is in “Not responding”, it is normal. HLCM is in silent mode and
therefore not listening to diagnostic commands.
Continue with the next SWDL attempt without any action.
#2. If SWDL fails due to Silent mode (picture VIDA1_EX90) follow this:
•
Check that VIUP (PGWM and PGWA) is in Default. If not, follow “Recover VIUP/D failed
SWDL” under point #3 below.
•
Check that HVBM is in Default.
a. If it is not in Default, perform a 12V reset with VIDA for more than 10 minutes.
b. If it is in Programming, perform a reload of HVBM.
•
Check that HVB SOC is above 2%. If not, charge the HVB.
•
If all above is okay and SWDL still fails due to Silent mode, open the VIDA diagnostic
sequence “Disconnect main battery” and deactivate and activate HLCM converting and try
again.
If the issue still remains, contact RTS through a “Support Needed” vehicle report in TIE.
#3. If SWDL failed due to the VIUP/D being partly installed (picture VIDA2_EX90) follow this:
Check if VIUP/D is in Programming or Not responding.
a. If VIUP/D is in Programming:
*aa. Perform a 12V reset with VIDA diagnostic sequence under “Service Function” “Disconnect Main Battery”, 30 minutes.
ab. Reload VIUP/D.
b. If VIUP/D is not responding:
*ba. Perform a 12V reset with VIDA diagnostic sequence under “Service Function” “Disconnect Main Battery”, 30 minutes. (try at least 3 times).
bb. If VIUP/D in Programming, perform a reload.
bc. If VIUP/D is still in not responding, contact RTS through a “Support Needed” vehicle
report in TIE.
•
How to do a 12V hard reset if 12V reset with VIDA fails (step #2 & #3):
Alt a:
a1. Disconnect 12V batteries.
a2. VIDA => Software installation => Advanced test => Reset
a3. Connect 12V batteries after more than 10 minutes.
Alt b:
b1. Disconnect 12V batteries.
b2. Access the VCU in the front passenger compartment and disconnect connector (see picture
VCU1) on the VCU for more than 10 seconds.
b3. Connect 12V batteries after more than 10 minutes.
Page 2 of 8
2025-01-27
Technical Journal 37071.4.0
#4. If there is a VIDA message “Purchase Failed - StatusCode: 502 ServerCode: 10”, (picture
VIDA3_EX90)
Contact RTS through a “Support Needed” vehicle report in TIE.
#5 Pairing of keyfob:
a. Charge the keyfob on the WPC.
If not charging, follow TJ 37030.
b. Pairing of keyfob fails:
Car needs to be in status Available or higher => close and reopen driver door.
c. Pairing of keyfob fails:
If you get message in VIDA, “...potential issue between key and Wireless Phone Charger...”
(picture WPC), perform a TCAM reload, “Yes” to replace hardware.
Then retry pairing.
d. Keyfob pairing may be lost after SW download.
Check keyfob pairing by removing the NFC card from the car, then enter the car with the
keyfob and check if it’s possible to put car in D or R.
If message “No Key found” appears - pairing is required via “Keyless vehicle key Appl” SWDL.
#6. PDS upgrade yellow message – not complete!
After PDS is done with yellow message “..SW installed needs verification..”, (picture VIDA
Yellow message), perform following steps:
1. Click “OK” or “Cancel” on the error message.
2. Revoke the software.
3. Re-download the PDS.
Check keyfob pairing again.
*#7. General VIDA warning messages:
*a. General VIDA warning messages, example “no response HUD” (picture HUD) after PDS
upgrade:
If the warning message appears after PDS installation, please perform a reset of vehicle
under Advanced Test Option in VIDA and check if the ECU is in Default, if not repeat this
step 2 more times.
If problems still exist, contact RTS through a “Support Needed” vehicle report in TIE.
*b. General VIDA warning message, example “Critical failure” (Picture VIDA4_EX90)
*
If the warning message appears in the beginning of PDS installation follow bellow:
*aa. Check that High Voltage contactors are open. You find this under VIDA > Components
> HVBM > Parameters > Contactor negative, status - HVBM and Contactor positive,
status - HVBM
*ab. If contactors are closed, make sure that the car is not in usage mode “Convenience”.
If the car is in usage mode “Convenience”, make sure that no one is in the car. (When
someone is in the car we initiate “Convenience”)
*ac. If contactors still are closed, wait 3 minutes and check again. If still closed, turn off
climate in CSD and wait 3 minutes.
*ad. Try SWDL again
*ae. If problems still exist, contact RTS through a “Support Needed” vehicle report.
2025-01-27
Page 3 of 8
Technical Journal 37071.4.0
*#8.If vehicle readout is done and some nodes are Not Responding, follow steps below:
*a. Generic method.
*Perform reset 3 times under VIDA => Software installation => Advanced test => Reset.
If 3rd reset doesn’t set the ECUs to Default or Extended, then run VIDA “Service Function”
- “Disconnect Main Battery”.
If problems still exist, contact RTS through a “Support Needed” vehicle report in TIE.
*b. NFCA Not Responding.
*If NFCA is not responding, disconnect the driver door connector for 30 seconds and then
check under VIDA => Software installation => Advanced test if NFCA is in Default.
#9. Glove box cannot be opened.
Follow method in VIDA IE ID: VCC-522725-2 “Emergency opening of glove box”.
#10. Window calibration after SWDL:
After SWDL installation, one or several windows can lose calibration.
By running the window(s) all the way down and then all the way up, then holding for a second,
a manual initalization is performed and the calibration is restored.
Abbreviations:
SWDL = Software Download
VIUP = Vehicle Integration Unit Passenger side
VIUD = Vehicle Integration Unit Driver side
PGWM = Passenger side Gateway Module
PGWA = Passenger side Gateway module A
HLCM = High- to Low-voltage Converter Module
HVBM = High Voltage Battery Module
HVB = High Voltage Battery
SOC = State Of Charge
12V = 12 Volt
RMDB = Rear Main Distribution Box
WPC = Wireless Phone Charger
NFCA = Near Field Communication module A
Warranty claim info:
To get a warranty claim accepted for a job described in this TJ, use the corresponding VST OP
number stated in this TJ.
Note that the TJ number must be stated in the repair order text.
Page 4 of 8
2025-01-27
Technical Journal 37071.4.0
VST Operation Number
VST Operation Number
Description
99923-2
General Reimbursement acc to TJ
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support needed”, use function group 3018.
To view TJ attachments continue to next page. This TJ has eight attachments.
2025-01-27
Page 5 of 8
Technical Journal 37071.4.0
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2025-01-27
Technical Journal 37071.4.0
2025-01-27
Page 7 of 8
Technical Journal 37071.4.0
Page 8 of 8
2025-01-27
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