NHTSA ID Number: 11014003
Manufacturer Communication Number: M1391A
TSB/Document Date: 2025-02-07
Summary
SERVICE BULLETIN M1391A (REV R): MIDTRONICS GRX-3110 SOFTWARE UPDATE. The purpose of this bulletin is to inform the dealer network that a software update to the GRX-3110 is now available. HD BATTERY DIAGNOSTIC STATION (PART NUMBER: GRX-3110HD). Remove video link. Updated: Supplemental Procedure Video.
SERVICE BULLETIN
M1391A
2025-01-14
M1391A (REV R): MIDTRONICS GRX-3110 SOFTWARE UPDATE
Table 1. Document History
Reason for Revision
Date
Rev
2017-11-10
C
2016-11-09
2014-11-06
2014-10-21
B
A
-
Table 1
Table 1. Document History
Date
Rev
2025-01-14
R
2024-12-04
Q
2022-04-29
P
2021-05-18
O
2021-05-12
N
2021-03-18
M
2021-02-04
L
2019-11-04
K
2019-10-03
J
2019-09-11
I
2019-07-10
H
2018-05-21
G
2018-02-19
F
2018-01-10
E
2017-12-01
D
Revision Description
Remove video link
* Updated: Supplemental Procedure Video
Added: 192-210335N, 192-210335M, 192210335L
Updated: Update 192-210335N and Re*
quired Dealer Action
Add K Battery Part Numbers
* Updated: Update 192-210335K
Add video
* Updated: Supplemental Procedure Video
Add software update
Updated New Software Update : Update
*
192-210335K, Required Dealer Action
Addressing typos
Updated New Software Update : Update
*
192-210335J, Required Dealer Action
Battery part number update
* Updated Update 192-210335J
PC operating system
* Added Required Dealer Action : Step 1a
Change navigation to Service Information
Portal (SIP)
Updated Required Dealer Action : Step
*
1
Formatting and software update
Updated Purpose, Required Dealer Ac*
tion
Added New Software Update > Update
*
192-210335I
Updated navigation to H-Dnet.com
Updated Required Dealer Action : Step
*
1a
Updated Required Dealer Action
Added New Software Update > Update 192210335H
Added New Software Update > Update 192210335G
Update New Software Update > Update
192-210335F, Required Dealer Action >
NOTE
Update New Software Update > Update
192-210335E
Revision Description
Added New Software Update > Update 192210335F
Added Previous Software Updates, New
Software Update > Update 192-210335E,
New Software Update > Update 192210335D
Update Required Dealer Action
Updated Software Update 192-210335E
Updated Software Update 192-210335D
Initial release
Purpose
The purpose of this bulletin is to inform the dealer network that
a software update to the GRX-3110 is now available.
HD BATTERY DIAGNOSTIC STATION (PART NUMBER:
GRX-3110HD)
Markets Affected
All markets are affected.
New Software Update
NOTE
All software updates must be performed by all markets to avoid
warranty issues by the date stated in Required Dealer Action.
Update 192-210335N
This update adds new battery part number.
• HD96100P410000
Algorithm update.
Update 192-210335M
This update adds new battery part numbers.
Modified Selection in Power Supply Mode.
Battery list update:
• 66000134
• 66000368
• 66000369
• 66000370
• 66000356
NOTE
In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your dealership for either maintenance or service.
ROUTING
INITIAL HERE
SERVICE
MANAGER
SALES MANAGER PARTS MANAGER
WARRANTY
PROCESS
MANAGER
LEAD TECHNICIAN TECHNICIAN NO. 1 TECHNICIAN NO. 2 TECHNICIAN NO. 3 RETURN THIS TO
• 66000357
to make it more consistent when entering a Vehicle Identification
Number (VIN) and battery date code.
• 66000358
• HD96100P160000
Update 192-210335F
Update 192-210335L
This update has been created to improve testing algorithms to
ensure higher quality results.
This update adds new battery part numbers.
• Extended battery testing time from a maximum of 90 minutes
to 3 hours.
Battery list update:
• Battery claims are required to have the print out using the
latest software revision in order to receive credit.
• HD96100P160000
• 66000356/ CHN market: 66000368
Update 192-210335E
• 66000357/ CHN market: 66000369
This update was created to include three battery part number
revisions. The Sportster/Street battery was revised in 2015.
The other two battery part numbers were revised in December
of 2016. Refer to Table 3.
• 66000358/ CHN market: 66000370
• 66000134
Previous Software Updates
Table 3. Update E Battery Part Numbers
Update 192-210335K
Platform
In addition to the change from Warranty Code to Test Code
that was introduced in version “J”, this update makes your GRX
machine capable of testing and charging the Parts and
Accessories LiFe batteries (4 Ah, 6 Ah, 8 Ah). The Test Code
replaces the Warranty Code and must be included in the notes
section of every claim where a battery is being replaced under
warranty, with the exception of the Livewire 12 V battery. If
testing batteries for non-warranty situations, simply disregard
the Test Code.
This update addresses new battery part numbers for 2021
models and revised menu selections.
Table 2. Update K Battery Part Numbers
Current United
States
65989-97E
66010-97E
65958-04C
65948-00C
65991-82B
65989-90B
66010-82B
66000171
66000174
66000175
66000301
66000302
66000303
New International
Current Brazil (OE)
66000207A
66000212A
66000208A
66000206A
66000209
66000211
66000210
66000065A
66000066A
66000064A
Part No.
65989-97D
65989-97D
65958-04B
65958-04B
66010-97D
66010-97D
65989-97D
Dyna
Softail
Sportster
Street
Touring
Trike
V-Rod
Update 192-210335D
This update was created to improve the accuracy of warranty
claims on batteries. This update also allows for the technician
to complete the testing procedure and produce a printout with
warranty code if a battery becomes too hot, emits odors during
load testing or is suddenly removed from the charger.
NOTE
With this update, charge times will increase due to a more
aggressive charge routine.
Required Dealer Action
Table 4. Required Dealer Action
Category
Description
1
Must Perform Repair
2
Repair If Presenting Symptom
Update 192-210335J
3
Feature PackCustomer/Dealer Paid
This update addresses new battery part numbers for 2021
models and revised menu selections.
4
Informational Purposes Only
Update 192-210335I
Required
This update addresses the additional part numbers for batteries.
NOTE
• Complete software update to the GRX-3110 by January 1,
2025.
Update 192-210335H
• It takes about 45–90 minutes to complete the update.
This update addresses an issue in the Japanese language
menu.
• Contact Midtronics Customer Service with any issues related
to this process at 630-323-2800 in North America. Outside
the U.S., call 00-1-630-323-2800.
Update 192-210335G
This update addresses a print issue discovered in the Japan
market. Also, there is an update to the alpha numeric key pad
2/3
• The software update requires the Universal Serial Bus (USB)
cable provided with the GRX 3110. This USB cable is a
"Type A Male to Type A Male" cable.
M1391A
• See warranty manual for your region on retention length of
batteries and the corresponding printout requirements.
1.
To download the latest file click GRX-3110_Software.
NOTE
Login into SIP through Google Chrome to view.
a.
The PC operating system must be Windows 7 or later
to work with the GRX 3110.
2.
When the download is complete, right click the file and
select Extract All to unzip the file.
3.
When the file has been downloaded and unzipped, double
click it to begin the installation process.
4.
Verify that the computer has the auxiliary power connected
to prevent loss of power during download.
5.
Follow the Installation Wizard to complete installation of
the update.
6.
Verify the GRX-3110 software has been updated by
selecting:
a.
7.
PRINT/VIEW > VERSION INFO
The version displayed should be 192-210335N.
Supplemental Procedure Video
WARNING
Always review the appropriate service procedure prior to
performing it. This video is intended to supplement, not
replace, documented service procedures. Attempting
service procedures without the proper training, tools,
equipment, and manuals could result in death or injury to
you or others. This could also damage the motorcycle or
cause the motorcycle to operate improperly. (10406a)
There is no video available at this time.
M1391A
3/3
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TSB/Document ID: M1391A
Replacement Service Bulletin Number:
MFR Communication Date: 2025-01-14
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
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